USB issues - fixed?

[kmcd]

This is a common problem. There is already a huge thread (20 pages) on this issue:

http://www.camaro5.com/forums/showthread.php?t=108097

[philthy]

Mine is fixed !!

After much complaining and getting Chevrolet Customer Service and the dealership service manager involved, I now have the 2011 PDIM with version DB/DB in my 2010 Camaro. For the longest time they would only agree to the DA/DX version since it was a 2010, even though I told them people were still having issues with that version.

The dealer kept saying GM would not allow the newer part to be installed on a 2010. I don't know who blinked first, GM or the dealer, but it was installed on Tuesday and I am happy to report NO issues since then with my Zune. Random works and stays on after the car is restarted, it does not switch songs at random, go back to the beginning of the alphabet, or freeze up anymore. It also indexes much faster. Only time will tell if it solved the problems completely since the issues before the upgrade were very random and erratic. So far, so good.

The woman I dealt with from Chevrolet Customer Service was very easy to deal with and very thorough with keeping me informed and checking on the progress of my repair. The only hiccup I had was when the dealer ordered the wrong PDIM. Other than that the service manager was great as well.

All I can say is be persistant, be polite in your request, but don't back down until they agree to it.

[cmore]

Glad it was fixed!

[kmcd]

Congratulations!

You got more out of them than I did. I had to buy my own PDIM and install it myself.

[Batman0837]

The inconsistencies from dealer to dealer and from each different Chevy CS rep is staggering. My Camaro isn't my daily driver and the Chevy store I take it to I have been working for for nearly ten years as a sub-contractor for PDR repairs, so I'm usually in my work van and special arrangements need to be made to get the car in there. I managed to get the car in today. I've showed them loads of info from this and other threads here on the forum. I had it down there today and they just gave me yet another SW update AND told me to put my iphone in airplane mode to disable the phone per Tech Support. So basically I have to sacrifice one feature to get another...what a f@*king joke. And of course the SW update worked for all of 3.5 hours. The tech was cool and understanding but his hands were tied...I feel like smashing the radio and PDIM module into a million pieces (like an Office Space copier reenactment)

[ZED SLED]

Originally Posted by kmcd

This is a common problem. There is already a huge thread (20 pages) on this issue:

http://www.camaro5.com/forums/showthread.php?t=108097

Yeah, and I have post #476 in that one. Still not clear if a SW update will fix this or will I need a new PDIM? Just want some ammo when I take it in to the dealer.

[Angelsilhouette]

Mine will read a single song in the drive. It won't allow me to change songs. It indexes for the entire time it plays but cuts out part-way through the song and kicks it over to CD or XM.

(I have version CC CE, or at least that's what it said when I held down the Menu button while it was on the USB input.)

Is there a maximum number of files that it will index?

Will it balk at folders?

[slick rick]

Originally Posted by Angelsilhouette

Mine will read a single song in the drive. It won't allow me to change songs. It indexes for the entire time it plays but cuts out part-way through the song and kicks it over to CD or XM.

(I have version CC CE, or at least that's what it said when I held down the Menu button while it was on the USB input.)

Is there a maximum number of files that it will index?

Will it balk at folders?

CC/CE can only index 2,500 songs

[Angelsilhouette]

Originally Posted by slick rick

CC/CE can only index 2,500 songs

Heh, mine has trouble indexing one entire song. :p I've contacted my Chevy salesman to see about getting mine upgraded.

I was going to reduce the number of songs on my drive, in case there are so many it gets stuck, but I'll wait to hear back from Chevy.

[Chevrolet Customer Svc]

philthy, I'm glad to hear you were able to get this issue resolved. Angelsilhouette, if you'd like I could research this concern further for you. Just send me your name and VIN and I'll be able to look into this for you. I'm sorry to hear about your continued issues batman0837. Have you ever spoken with our Customer Assistance team in regards to this issue?

Jeff Morris, Chevrolet Customer Service

[cmore]

The software update won't fix everything, at least it didn't on mine. Unless u have the most recent pdim.

[philthy]

Originally Posted by cmore

The software update won't fix everything, at least it didn't on mine. Unless u have the most recent pdim.

[philthy]

Originally Posted by Chevrolet Customer Svc

philthy, I'm glad to hear you were able to get this issue resolved. Angelsilhouette, if you'd like I could research this concern further for you. Just send me your name and VIN and I'll be able to look into this for you. I'm sorry to hear about your continued issues batman0837. Have you ever spoken with our Customer Assistance team in regards to this issue?

Jeff Morris, Chevrolet Customer Service

It is all thanks to you guys over at CCS. My area rep that handled the case is very persistant and followed up at least once a week until the issue was resolved.

[Angelsilhouette]

Originally Posted by cmore

The software update won't fix everything, at least it didn't on mine. Unless u have the most recent pdim.

Hmm, mine was built June of 2010. What is the date on the latest PDIM?