My new Camaro came in yesterday and... - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

whiteboyblues2001 · 06-08-2010, 02:10 PM

it's the WRONG COLOR! I ordered the Imperial Blue Metallic with Gray interior, but it was silver with black interior. The dealer admitted his mistake right away, and was extremely apologetic. He offered to order a new one for me at cost, or I could buy the silver one under his cost. When I told my son, he almost cried!

I do like the silver, but I really wanted the blue. He did a search but couldn't find one that was comparable enough, so I ordered another one. I told him that my problem now was that I am currently driving an older Chevy ('98 Lumina w/ 190k mi.) that runs fine, but has no air conditioning. So I told him to fix my air conditioning at no charge, and to re-order my car for the original deal ($400 over invoice.) He agreed.

But as you can guess, I am more than a little disappointed. My son and I have been tracking this thing on a daily basis, and counting the minutes. Now I have to wait all over again. Hopefully this time will be the charm.

2010 SSRS · 06-08-2010, 02:14 PM

I agree with you, I would not be to happy with them making a mistake like that.

YLWJKT · 06-08-2010, 02:16 PM

At least they're willing to make it right and then some. Props to the dealer for that!
What's the expected due date on your new one?

stikSS · 06-08-2010, 02:21 PM

Most dealers wouldnt have admitted it nor taken care of you like that. It makes the car buying process easy when you have a dealer like that even though you gotta do it all over again. Hopefully they can expedite the process a little for ya

SS4Fun · 06-08-2010, 02:22 PM

Quote:

Originally Posted by Wandering Scot

At least they're willing to make it right and then some. Props to the dealer for that!
What's the expected due date on your new one?

"At least" is right..... how do you order the wrong color for the exterior and the interior.

Something smells fishy here.....

Leolee · 06-08-2010, 02:23 PM

so you should be getting a 2011 right?

G10 · 06-08-2010, 02:24 PM

What a buzz kill. That's not cool. What a way to leave a bad taste in your mouth about that dealership. I don't feel like their make good is all that great. They couldn't knock off some of the price for ya? Epic Fail on their part.

menendez1293 · 06-08-2010, 02:25 PM

man that really sucks. But if they just ordered it does that mean your getting the 2011 since they stopped the 2010 production already?

67 Convertible · 06-08-2010, 02:26 PM

Quote:

Originally Posted by whiteboyblues2001

it's the WRONG COLOR! I ordered the Imperial Blue Metallic with Gray interior, but it was silver with black interior. The dealer admitted his mistake right away, and was extremely apologetic. He offered to order a new one for me at cost, or I could buy the silver one under his cost. When I told my son, he almost cried!

I do like the silver, but I really wanted the blue. He did a search but couldn't find one that was comparable enough, so I ordered another one. I told him that my problem now was that I am currently driving an older Chevy ('98 Lumina w/ 190k mi.) that runs fine, but has no air conditioning. So I told him to fix my air conditioning at no charge, and to re-order my car for the original deal ($400 over invoice.) He agreed.

But as you can guess, I am more than a little disappointed. My son and I have been tracking this thing on a daily basis, and counting the minutes. Now I have to wait all over again. Hopefully this time will be the charm.

How could that happen, if you were tracking it daily? You must have walked away with paperwork from the dealer the day you ordered. The day I ordered I was given an order sheet with interior and exterior color and all options. Not sure why that wasn't caught on order day or during the tracking process???

BTW welcome to the site and good luck.

whiteboyblues2001 · 06-08-2010, 02:28 PM

Here is what he explained to me how the mistake was made. After we made the original deal, he printed out a pricing sheet for me. I looked at it again the next day, and couldn't understand how the numbers added up, so he told me to come back up and he would explain it. When he looked at the sheet, he realized that he printed out the MSRP prices instead of the invoice prices. He then entered in the data again to make me a new sheet that showed both the invoice and MSRP pricing, BUT he did not change the colors because it didn't affect the price. The numbers made perfect sense once I saw the new sheet.

Then, he put that sheet in my file instead of throwing it away. When the guy came around to order my camaro, he pulled out the wrong sheet. Silver with black interior is the default colors in the ordering system, so that's what I got. He showed me my file with both build sheets in it, and let me look over his shoulder when he ordered my new one, and the defaults are silver/black. He couldn't have been more appologetic, and he thanked me a thousand times for being so understanding.

whiteboyblues2001 · 06-08-2010, 02:31 PM

Yes, I will be getting a 2011 instead of a 2010. I am glad that the pricing did not change for my car. That was one of the reasons I ordered when I did, because I was afraid the price might go up.

whiteboyblues2001 · 06-08-2010, 02:34 PM

Quote:

Originally Posted by Wandering Scot

At least they're willing to make it right and then some. Props to the dealer for that!
What's the expected due date on your new one?

I just ordered a new one yesterday, and the wait is still 6-8 weeks. I will know more once I get my TPW.

G10 · 06-08-2010, 02:37 PM

Quote:

Originally Posted by whiteboyblues2001

I just ordered a new one yesterday, and the wait is still 6-8 weeks. I will know more once I get my TPW.

OH MY GOD... That would be too much to handle. I would be livid.

Bone · 06-08-2010, 02:39 PM

I don't think $350.00 increase for the 2SS is gonna stop someone from buying it.

06-08-2010, 02:10 PM	#1
whiteboyblues2001 Drives: 1SS, A8, MRC, NPP, Blade Spoiler Join Date: Jun 2010 Location: MD Posts: 1,485	My new Camaro came in yesterday and... it's the WRONG COLOR! I ordered the Imperial Blue Metallic with Gray interior, but it was silver with black interior. The dealer admitted his mistake right away, and was extremely apologetic. He offered to order a new one for me at cost, or I could buy the silver one under his cost. When I told my son, he almost cried! I do like the silver, but I really wanted the blue. He did a search but couldn't find one that was comparable enough, so I ordered another one. I told him that my problem now was that I am currently driving an older Chevy ('98 Lumina w/ 190k mi.) that runs fine, but has no air conditioning. So I told him to fix my air conditioning at no charge, and to re-order my car for the original deal ($400 over invoice.) He agreed. But as you can guess, I am more than a little disappointed. My son and I have been tracking this thing on a daily basis, and counting the minutes. Now I have to wait all over again. Hopefully this time will be the charm.

06-08-2010, 02:14 PM	#2
2010 SSRS Drives: 3 V8 Camaros Join Date: May 2009 Location: The Ocean State Posts: 111,187 View My Garage	I agree with you, I would not be to happy with them making a mistake like that. __________________ Jannetty Racing JRE Street Package

06-08-2010, 02:21 PM	#4
stikSS 9691 & 97586 Drives: 2010 SS, 1999 SS, 1993 Z28 Join Date: Mar 2009 Location: Sanford, NC Posts: 2,814 View My Garage	Most dealers wouldnt have admitted it nor taken care of you like that. It makes the car buying process easy when you have a dealer like that even though you gotta do it all over again. Hopefully they can expedite the process a little for ya __________________ http://www.camarosouth.com camarosouth@hotmail.com

06-08-2010, 02:39 PM	#14
Bone 2SS RJT OWNER/OPERATOR Drives: 2010 2SS LS3 RJT Join Date: Jan 2010 Location: Currently on the 3rd Rock. Temporarily Posts: 540 View My Garage	I don't think $350.00 increase for the 2SS is gonna stop someone from buying it. __________________ Fly low and Avoid the radar!

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06-08-2010, 02:16 PM	#3
YLWJKT Drives: 2017 ZL1 Join Date: May 2010 Location: Texas Posts: 327	At least they're willing to make it right and then some. Props to the dealer for that! What's the expected due date on your new one?

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06-08-2010, 02:24 PM	#7
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06-08-2010, 02:25 PM	#8
menendez1293 Emerald Coast Camaros Drives: 2010 Camaro 2LT/RS M6 Join Date: Nov 2009 Location: Tallahassee FL Posts: 9,687 View My Garage	man that really sucks. But if they just ordered it does that mean your getting the 2011 since they stopped the 2010 production already?

06-08-2010, 02:28 PM	#10
whiteboyblues2001 Drives: 1SS, A8, MRC, NPP, Blade Spoiler Join Date: Jun 2010 Location: MD Posts: 1,485	Here is what he explained to me how the mistake was made. After we made the original deal, he printed out a pricing sheet for me. I looked at it again the next day, and couldn't understand how the numbers added up, so he told me to come back up and he would explain it. When he looked at the sheet, he realized that he printed out the MSRP prices instead of the invoice prices. He then entered in the data again to make me a new sheet that showed both the invoice and MSRP pricing, BUT he did not change the colors because it didn't affect the price. The numbers made perfect sense once I saw the new sheet. Then, he put that sheet in my file instead of throwing it away. When the guy came around to order my camaro, he pulled out the wrong sheet. Silver with black interior is the default colors in the ordering system, so that's what I got. He showed me my file with both build sheets in it, and let me look over his shoulder when he ordered my new one, and the defaults are silver/black. He couldn't have been more appologetic, and he thanked me a thousand times for being so understanding.

06-08-2010, 02:31 PM	#11
whiteboyblues2001 Drives: 1SS, A8, MRC, NPP, Blade Spoiler Join Date: Jun 2010 Location: MD Posts: 1,485	Yes, I will be getting a 2011 instead of a 2010. I am glad that the pricing did not change for my car. That was one of the reasons I ordered when I did, because I was afraid the price might go up.