Issue with SCT X4 Tuner - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

JANNETTYRACING · 08-29-2016, 04:10 PM

Quote:

Originally Posted by LCPLPunk

Ok, here's what happened.

1. Received the tuner and downloaded the SCT software to my computer.
2. Updated the tuner via the SCT software.
3. Plugged tuner into vehicle and selected the 'upload stock tune' option.
4. Stock tune got uploaded (or so I thought) - assumed this meant into the tuner for safekeeping.
5. Selected the tune option and used the pre-loaded canned SCT tune.
6. Tune was loaded and car runs with tune.
7. Plugged SCT tuner into computer and used the SCT software to 'Get Stock tune file from device'
8. SCT software gave me a .bef file, but that was it.
9. Talked with SCT who said they would have to pass the issue to their engineers. This was last Wednesday I believe.
9. Tried to return vehicle to stock but SCT tuner said the stock tune file is missing.

That is really odd, Sorry for your trouble SCT will have to step in here.

LCPLPunk · 08-29-2016, 04:27 PM

Ya, I hope they have a fix! Thanks for the help Ted!

LCPLPunk · 08-30-2016, 01:09 PM

Talked with SCT this morning who told me that the .bef file I sent them is totally corrupted. The guy I talked to said I would need to take the car to Chevy to get the ECU reflashed.

I said "so you guys are going to pay for that right since losing the tune is the device's fault?" The tech said "well wait a minute, we are going to try something else..."

I had to go to work so I told them I would call back tomorrow and see what they have to say.

LCPLPunk · 08-31-2016, 01:00 PM

Update: Called SCT this morning and they said they are going to have me send them back the tuner so they can unlock it. No cost to me, I just have to put it in a box and put their prepaid postage on it.

It's a hassle, but I'm glad they are sticking by their customers!

BT96SS · 10-01-2016, 08:33 PM

Hi all I just joined this forum recently. I am having a similar problem with my Sct x4 tuner. I plugged into my 2012 Camaro and did the canned tuned. Worked perfectly. Took the tuner to my computer and had it look for upgrades. It upgraded all the files except the last tune file. Window poped up that says to return car to stock before upgrading. Well I took the tuner back to the car and it says some error number. I then tried the the tune car option and the tuner tells me that he tune is out of date. Does anyone have any tips for me or am I screwed to leave the tune as is.

hunter1660 · 10-01-2016, 08:52 PM

Your suppose to upload the latest files BEFORE you plug it into the car. And later on if you want to upload the latest files again...Your suppose to return the car to the stock tune first. I think you found out the reasoning behind that sequence.

BT96SS · 10-01-2016, 09:07 PM

I thought I had done it via wifi before I loaded the canned tune but I guess it did t download all the files. i have my stock file in my computer.

10-01-2016, 08:33 PM	#19
BT96SS Drives: 2012 Camaro RS/SS Join Date: Sep 2016 Location: Texas Posts: 38	Sct tuner problem Hi all I just joined this forum recently. I am having a similar problem with my Sct x4 tuner. I plugged into my 2012 Camaro and did the canned tuned. Worked perfectly. Took the tuner to my computer and had it look for upgrades. It upgraded all the files except the last tune file. Window poped up that says to return car to stock before upgrading. Well I took the tuner back to the car and it says some error number. I then tried the the tune car option and the tuner tells me that he tune is out of date. Does anyone have any tips for me or am I screwed to leave the tune as is.

10-01-2016, 08:52 PM	#20
hunter1660 Drives: 2011ss/rs camaro Join Date: Sep 2011 Location: florida Posts: 1,261	Your suppose to upload the latest files BEFORE you plug it into the car. And later on if you want to upload the latest files again...Your suppose to return the car to the stock tune first. I think you found out the reasoning behind that sequence. __________________ . OBX LTH,Rotofab,Magnuson Heartbeat.AEM wideband, HP Tuners

08-29-2016, 04:27 PM	#16
LCPLPunk USA-1 Drives: 2010 Camaro SS L99 Join Date: Jul 2016 Location: Near DC Posts: 1,893 View My Garage	Ya, I hope they have a fix! Thanks for the help Ted!

08-30-2016, 01:09 PM	#17
LCPLPunk USA-1 Drives: 2010 Camaro SS L99 Join Date: Jul 2016 Location: Near DC Posts: 1,893 View My Garage	Talked with SCT this morning who told me that the .bef file I sent them is totally corrupted. The guy I talked to said I would need to take the car to Chevy to get the ECU reflashed. I said "so you guys are going to pay for that right since losing the tune is the device's fault?" The tech said "well wait a minute, we are going to try something else..." I had to go to work so I told them I would call back tomorrow and see what they have to say.

08-31-2016, 01:00 PM	#18
LCPLPunk USA-1 Drives: 2010 Camaro SS L99 Join Date: Jul 2016 Location: Near DC Posts: 1,893 View My Garage	Update: Called SCT this morning and they said they are going to have me send them back the tuner so they can unlock it. No cost to me, I just have to put it in a box and put their prepaid postage on it. It's a hassle, but I'm glad they are sticking by their customers!

10-01-2016, 09:07 PM	#21
BT96SS Drives: 2012 Camaro RS/SS Join Date: Sep 2016 Location: Texas Posts: 38	I thought I had done it via wifi before I loaded the canned tune but I guess it did t download all the files. i have my stock file in my computer.