Had a warranty repair being performed... - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

NJScorpio · 11-13-2014, 09:36 PM

I went to pick up my Camaro, with it's new torque converter...

UPDATE 11/14/2014 4:25pm - Got a call from Bob, the service rep who was initially handling my case at the service center. He said they'll take care of it, he acknowledged fault, saying if he would have seen the damage he wouldn't have had me come pick it up. He said it might have been from a particularly windy day, as it looks like a door hit it. They said they are going to go ahead and have their guy fix it. I called my insurance company to give them the heads up. They said they'll call them and request they don't start repair till they come take a look, which I think is a good idea, just to keep track of the repairs and make sure they are done well. I called the customer service District Manager, who I was in contact already regarding the torque converter, and let him know things look to be going well. I imagine I won't hear anything else till Monday.

Homer2 · 11-13-2014, 09:39 PM

factory dent option?

dmginc · 11-13-2014, 09:53 PM

Quote:

Originally Posted by Homer2

factory dent option?

Yes, part of the new aero package....

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TheGhosty · 11-13-2014, 10:07 PM

Well I couldn't even see my new torque converter so at least you got somthing to look at

NJScorpio · 11-13-2014, 10:22 PM

Okay, those were funny.

Long story short, I'm letting my insurance company deal with it. My first time at this service center, so I do not know them enough to trust them to resolve this, and I'm not going to let myself get screwed over. The service manager was surprised to find out I was already in contact with the (very helpful) district manager, who I then left a voice mail for updating him of the situation.

two_wheel_mayhem · 11-13-2014, 10:42 PM

Careless idiots.

TheGhosty · 11-13-2014, 10:43 PM

Quote:

Originally Posted by NJScorpio

Okay, those were funny.

Long story short, I'm letting my insurance company deal with it. My first time at this service center, so I do not know them enough to trust them to resolve this, and I'm not going to let myself get screwed over. The service manager was surprised to find out I was already in contact with the (very helpful) district manager, who I then left a voice mail for updating him of the situation.

Any idea how they did it? It's impressive because I don't see any scratches.

NJScorpio · 11-13-2014, 10:52 PM

Quote:

Originally Posted by TheGhosty

Any idea how they did it? It's impressive because I don't see any scratches.

My thought is, it was hit with a door that has one of those rubber door guards along the edge (I have one).

Also, it is so far forward that a door wouldn't have hit that spot if it was parked in a normal parking lot. It would hit my door. This looks like it was parked, as cars usually are at dealers, in rows as tight as they can get them front to back, but not aligned in any particular way across.

The impact was enough that the top of the arch over the wheel is malformed a bit, pushed out.

But, that is some big impact from opening a door, so perhaps some sort of equipment was knocked into it, or a larger vehicle backed into it? It's very odd. Boxing glove?

Gee · 11-13-2014, 11:03 PM

Looks like they had a fender cover over the side of your car, guy was working and something smashed into it, hence no paint damage. Hope it gets taken care of. Hate seeing stuff like this. Was this a dealer?

NJScorpio · 11-13-2014, 11:15 PM

Quote:

Originally Posted by Gee

Looks like they had a fender cover over the side of your car, guy was working and something smashed into it, hence no paint damage. Hope it gets taken care of. Hate seeing stuff like this. Was this a dealer?

Thanks, and that makes a lot of sense. It was a Chevy dealer, but not the one I bought my Camaro from.

molsonbrador · 11-14-2014, 06:48 AM

Freakin car jockeys. Damn I hate seeing that crap. Good luck.

anotherreject · 11-14-2014, 07:57 AM

I see you are close enough to me for this to concern me, as i have been searching as far away as NJ for a used deal, can you tell us/me the name of the dealer

RallyellowRS · 11-14-2014, 08:11 AM

Yay you got the torque converter! But now you have a dent! What the hell! That sucks!

gajagfan · 11-14-2014, 08:28 AM

As thin as the sheetmetal is on these cars, it would not suprise me if a tech leaned against the car with a knee, and then pussed off they knee to stand back up. I am sure it will get taken care of, but hate that you have this hassle.

11-13-2014, 09:36 PM	#1
NJScorpio Drives: 2018 Camaro 1LT Hyper Blue Metallic Join Date: Nov 2013 Location: New Jersey Posts: 1,122	Had a warranty repair being performed... I went to pick up my Camaro, with it's new torque converter... UPDATE 11/14/2014 4:25pm - Got a call from Bob, the service rep who was initially handling my case at the service center. He said they'll take care of it, he acknowledged fault, saying if he would have seen the damage he wouldn't have had me come pick it up. He said it might have been from a particularly windy day, as it looks like a door hit it. They said they are going to go ahead and have their guy fix it. I called my insurance company to give them the heads up. They said they'll call them and request they don't start repair till they come take a look, which I think is a good idea, just to keep track of the repairs and make sure they are done well. I called the customer service District Manager, who I was in contact already regarding the torque converter, and let him know things look to be going well. I imagine I won't hear anything else till Monday. Last edited by NJScorpio; 11-14-2014 at 03:24 PM.

11-13-2014, 10:07 PM	#4
TheGhosty Drives: '11 SW 1LT RS Join Date: Aug 2012 Location: Granite Bay, CA Posts: 717	Well I couldn't even see my new torque converter so at least you got somthing to look at __________________

11-13-2014, 10:42 PM	#6
two_wheel_mayhem Would rather be riding Drives: No car no more Join Date: Jul 2009 Location: Indiana Posts: 2,750	Careless idiots. __________________ No dog in this fight anymore. 5th Gen owner 2009-2016.

11-13-2014, 09:39 PM	#2
Homer2 Drives: 50th Anni.. coming home 11/01 Join Date: Jul 2014 Location: Toronto. Ontario Posts: 1,636	factory dent option?

11-13-2014, 10:22 PM	#5
NJScorpio Drives: 2018 Camaro 1LT Hyper Blue Metallic Join Date: Nov 2013 Location: New Jersey Posts: 1,122	Okay, those were funny. Long story short, I'm letting my insurance company deal with it. My first time at this service center, so I do not know them enough to trust them to resolve this, and I'm not going to let myself get screwed over. The service manager was surprised to find out I was already in contact with the (very helpful) district manager, who I then left a voice mail for updating him of the situation.

11-13-2014, 11:03 PM	#9
Gee Silver Ice Drives: 2011 1LT Coupe SIM Join Date: Nov 2013 Location: MA Posts: 1,420 View My Garage	Looks like they had a fender cover over the side of your car, guy was working and something smashed into it, hence no paint damage. Hope it gets taken care of. Hate seeing stuff like this. Was this a dealer?

11-14-2014, 06:48 AM	#11
molsonbrador Drives: 2010 Camaro SS, 2018 Colorado Join Date: Nov 2009 Location: NC Posts: 2,207	Freakin car jockeys. Damn I hate seeing that crap. Good luck.

11-14-2014, 07:57 AM	#12
anotherreject Drives: no camaro Join Date: May 2014 Location: PA Posts: 61	I see you are close enough to me for this to concern me, as i have been searching as far away as NJ for a used deal, can you tell us/me the name of the dealer

11-14-2014, 08:11 AM	#13
RallyellowRS Drives: 2012 2LT RS Join Date: Nov 2012 Location: Bensalem, Pa Posts: 195	Yay you got the torque converter! But now you have a dent! What the hell! That sucks!

11-14-2014, 08:28 AM	#14
gajagfan Drives: 2013 1SS 1LE Black - Std Exhaust Join Date: Mar 2013 Location: Brunswick, GA Posts: 3,622 View My Garage	As thin as the sheetmetal is on these cars, it would not suprise me if a tech leaned against the car with a knee, and then pussed off they knee to stand back up. I am sure it will get taken care of, but hate that you have this hassle.