07-22-2015, 08:18 AM | #1 |
Drives: 2013 rs v-6 camaro convertible Join Date: May 2014
Location: belmont, n.c.
Posts: 13
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gm can't fix my car...
2013 rs vert under warranty. i've had a problem with my infotainment system since since i bought the car new 15 months ago. when playing back from a usb the nav screen won't stay on. i've been to the dealer 6 times and the last time was assigned a service request number by gm. gm gave the dealer their suggested method for solving the problem which didn't work. my case has now been assigned to a gm tech person who, as yet, i've not heard from. i'm trying to discover if anyone else has had a problem that's gone on this long, and if so, what to expect from the gm tech mechanic. my patience is wearing thin, since i'm now considering selling this car and can't do it while it's still not working correctly.
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07-22-2015, 08:25 AM | #2 |
"Katy"
Drives: 2014 2LT A6 'Vert Join Date: Feb 2014
Location: Western New York
Posts: 1,076
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So you are playing music from a USB device, plus trying to use the NAV at the same time, correct? What exactly does it do that is the problem? Does it blank out? Display the USB song information?
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2014 Black 2LT Convertible
Elite Engineering Catch Can, Vitesse Throttle Controller, CAI Cold Air Intake Possible next mods: Throttle Body Exhaust Upstate C5 Member No, that is not me in the avatar..... I just love hot girls and hot cars.... or hot girls IN hot cars.... |
07-22-2015, 08:37 AM | #3 |
Drives: 2018 ZL1 A10 Join Date: Mar 2013
Location: Plano,TX
Posts: 224
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I had this issue. When using nav and usb together it would leave nav screen and show the usb screen. They did some updates and every once in awhile it will jump between but alot less often.
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Work in progress
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07-22-2015, 09:14 AM | #4 |
H-Town Camaro Club
Drives: 2013 Dusk Edition 2SS/M6/Sun/NPP Join Date: May 2014
Location: Houston
Posts: 2,234
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Gut the system and replace it with an aftermarket. Fortunately one of the top 25 installers in the nation is in Raleigh, go visit Shaun Reilly with 919 Motoring (nearly 20yrs exp).
Though, with you selling the car probably not worth the time or effort, especially since nearly no one is going to test drive a USB drive while navigating on a test drive. For that matter, give it back to the dealer who can't repair it at private party value since 'nothing is wrong'. |
07-22-2015, 09:37 AM | #5 |
Drives: 2013 2SS/RS/1LE Join Date: Apr 2010
Location: St Louis, MO
Posts: 3,087
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It switches from NAV, back to the USB song information screen. I've had it do this as well, but simply pressing the NAV button again would switch it back and it would then stay on NAV.
Sure you could sell it. The issue isn't unique, and the next buyer may never see the issue. I wouldn't even mention it. |
07-22-2015, 10:06 AM | #6 |
Drives: 2013 rs v-6 camaro convertible Join Date: May 2014
Location: belmont, n.c.
Posts: 13
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thanks for the replies, folks. when playing a usb and with nav screen selected with the "nav" button on the screen bezel, the screen will randomly revert back to the usb screen. exactly as if i had pushed the "back" button on the bezel. if i again push "nav" the screen will show nav again for a minute or two. dealer has so far replaced the entire audio system, usb dongle in the console, done all updates and replaced the communication cables between the audio system and the usb dongle. i know i'm particular, but since i paid for a new car, i want the car to work as advertised in the owner's manual. i'm starting to think that gm is selling a product they don't understand.
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07-22-2015, 10:19 AM | #7 |
Drives: Love the one you're with Join Date: Sep 2009
Location: Downtown Charlie Brown
Posts: 11,850
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As Ive said in other threads about GM infotainment systems, they flat out suck. This is one place that chrysler I'd far superior to both Ford and GM. My does all kinds of funky things. Lucky, I have a good sounding exhaust and I know where I'm going. I rarely turn the system on in my car because I hate how it functions so badly.
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07-22-2015, 01:20 PM | #8 | |
Drives: 2015 2SS/RS L99, 2009 CTS-V Sedan Join Date: Mar 2015
Location: Pembroke Pines, FL
Posts: 58
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Quote:
More info here: http://www.wired.com/2015/07/hackers...-jeep-highway/ |
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07-22-2015, 04:11 PM | #9 | |
Drives: 2011 Dodge Charger Join Date: Apr 2009
Location: MN
Posts: 1,070
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Quote:
Also, I think the guys who hacked the car should be punished for the shit they did on a public highway. They told the author of the article that they would not do anything that would be dangerous and then proceeded to kill the engine on a highway where there was no shoulder. They also killed the brakes which lead the author to drive into a ditch. ****ing hell guys, find an abandoned airfield.
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2011 Dodge Charger
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07-22-2015, 06:12 PM | #10 | |
Drives: 2015 2SS/RS L99, 2009 CTS-V Sedan Join Date: Mar 2015
Location: Pembroke Pines, FL
Posts: 58
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Quote:
Really, these systems should be airgapped. The entertainment system has no business being able to control the ECU whatsoever, and sometimes convenience features aren't worth the security risk. Read-only access implemented by a memory bank that's write-only on the ECU side and read-only on the entertainment side would be ideal to allow the entertainment system to display info about the state of the car, but you'd sacrifice some functionality such as remote start for sure if the systems were designed this way. |
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07-22-2015, 06:20 PM | #11 | |
You're a F'ing nut bag
Quote:
You're going to sell the car because of this? So go ahead and sell it. No one would ever notice the problem you found anyway.
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Fix your garage pics so we can see them |
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07-22-2015, 09:22 PM | #12 | |
H-Town Camaro Club
Drives: 2013 Dusk Edition 2SS/M6/Sun/NPP Join Date: May 2014
Location: Houston
Posts: 2,234
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Quote:
Just realized this is your 4th thread of 5 total posts on the same topic. Curious what GM Corporate discussed with you and their resolution offering. |
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07-23-2015, 12:49 PM | #13 | |
Drives: Love the one you're with Join Date: Sep 2009
Location: Downtown Charlie Brown
Posts: 11,850
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Quote:
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07-23-2015, 01:11 PM | #14 |
H-Town Camaro Club
Drives: 2013 Dusk Edition 2SS/M6/Sun/NPP Join Date: May 2014
Location: Houston
Posts: 2,234
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