GM Parts House - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

MyWorld · 02-21-2011, 07:40 PM

I have to give props to Gene and Patrick with GM Parts House. I ordered my Ground Effects kit from them for a price that could not be beat, and they also have superior customer service.

They had shipped my ground effects kit to my installer and UPS looked liked they wedged the box between two heavy objects and smooshed the box. One of the pieces was damaged when that happened. I was very concerned about going through a hassle to get the piece replaced, especially since I bought it through the internet and all.

Patrick and Gene handled the situation with the utmost professionalism. We sent them pictures of the damage, and Patrick and Gene were able to file a claim with UPS, and ship me out a replacement piece in just a few days.

Any Vendor can seem great when everything goes perfectly smooth, but you know you’re dealing with an outstanding Vendor when everything doesn't go quite as planned, and yet, you still have a positive experience with the sale.

Great job guys!

patrickt · 02-21-2011, 11:19 PM

Quote:

Originally Posted by MyWorld

I have to give props to Gene and Patrick with GM Parts House. I ordered my Ground Effects kit from them for a price that could not be beat, and they also have superior customer service.

They had shipped my ground effects kit to my installer and UPS looked liked they wedged the box between two heavy objects and smooshed the box. One of the pieces was damaged when that happened. I was very concerned about going through a hassle to get the piece replaced, especially since I bought it through the internet and all.

Patrick and Gene handled the situation with the utmost professionalism. We sent them pictures of the damage, and Patrick and Gene were able to file a claim with UPS, and ship me out a replacement piece in just a few days.

Any Vendor can seem great when everything goes perfectly smooth, but you know you’re dealing with an outstanding Vendor when everything doesn't go quite as planned, and yet, you still have a positive experience with the sale.

Great job guys!

Thank you very much for your kind words my friend. I look forward to helping you out in the future

Gene Culley · 02-27-2011, 10:19 AM

Chris, it was a pleasure working with you and thank you for your business.

02-21-2011, 07:40 PM	#1
MyWorld Drives: RJT 2LT RS Join Date: Jul 2010 Location: Chicago, IL Posts: 250	GM Parts House I have to give props to Gene and Patrick with GM Parts House. I ordered my Ground Effects kit from them for a price that could not be beat, and they also have superior customer service. They had shipped my ground effects kit to my installer and UPS looked liked they wedged the box between two heavy objects and smooshed the box. One of the pieces was damaged when that happened. I was very concerned about going through a hassle to get the piece replaced, especially since I bought it through the internet and all. Patrick and Gene handled the situation with the utmost professionalism. We sent them pictures of the damage, and Patrick and Gene were able to file a claim with UPS, and ship me out a replacement piece in just a few days. Any Vendor can seem great when everything goes perfectly smooth, but you know you’re dealing with an outstanding Vendor when everything doesn't go quite as planned, and yet, you still have a positive experience with the sale. Great job guys!

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02-27-2011, 10:19 AM	#3
Gene Culley Account Suspended Drives: 2013 SS Join Date: Dec 2009 Location: Boyertown, PA Posts: 1,374	Chris, it was a pleasure working with you and thank you for your business.