Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com
 
TireRack
Go Back   Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com > Marketplace > Vendor and Seller review / feedback / experiences


Reply
 
Thread Tools
Old 06-03-2010, 12:27 AM   #1
Jay2SS109
Redemption
 
Drives: .
Join Date: Feb 2010
Location: .
Posts: 198
Pedders

.

Last edited by Jay2SS109; 06-25-2010 at 10:23 AM. Reason: UPDATE
Jay2SS109 is offline   Reply With Quote
Old 06-05-2010, 07:23 PM   #2
oachalon

 
Drives: 2010 Camaro 1SS
Join Date: Mar 2009
Location: Mentor, Ohio
Posts: 999
Jay,
Thanks for the information. I am considering pedders for the bushings, but im not sure. I like pfadt, but i dont like the idea of a solid subframe bushing. Something has to give and i have a feeling it would be the subframe before the bushing.
oachalon is offline   Reply With Quote
Old 06-06-2010, 10:06 AM   #3
JusticePete
 
JusticePete's Avatar
 
Drives: Camaro Justice
Join Date: Jun 2007
Location: Virginia
Posts: 20,174
Jay,

We apologize for our lapse in service and communication. That should have NEVER occurred. Please PM myself and Mike your phone number. Mike will make arrangements with you to install a set of Pedders Xa coilovers at no cost in an effort to convey how seriously we take customer satisfaction. Once again, please accept my personal apology for your poor service.
JusticePete is offline   Reply With Quote
Old 06-06-2010, 12:26 PM   #4
mikepage0007


 
mikepage0007's Avatar
 
Drives: 2010 camaro
Join Date: Aug 2009
Location: port st lucie ,florida
Posts: 4,273
nice follow up...
mikepage0007 is offline   Reply With Quote
Old 06-07-2010, 07:25 PM   #5
Jay2SS109
Redemption
 
Drives: .
Join Date: Feb 2010
Location: .
Posts: 198
.

Last edited by Jay2SS109; 06-25-2010 at 10:20 AM.
Jay2SS109 is offline   Reply With Quote
Old 06-07-2010, 07:37 PM   #6
The_Blur
Moderator
 
The_Blur's Avatar
 
Drives: 2018 Harley-Davidson Street Bob
Join Date: Nov 2007
Location: San Diego
Posts: 14,769
Send a message via AIM to The_Blur
Quote:
Originally Posted by mikepage0007 View Post
nice follow up...
I like to see complaints taken seriously. I don't like to see complaints, but when they happen, following up is vital.
__________________
RDP Motorsport//GEN5DIY//Cultrag Performance//JPSS//Rodgets Chevrolet//
Operation Demon//Buy at Invoice//RACECARWEAR
RESPECT ALL CARS. LOVE YOUR OWN.
warn 145:159 ban
The_Blur is offline   Reply With Quote
Old 06-07-2010, 07:43 PM   #7
BackinBlackSS/RS
Go Blue!!!!!
 
BackinBlackSS/RS's Avatar
 
Drives: 2012 Cruze LT
Join Date: Mar 2009
Location: Indiana
Posts: 23,290
Quote:
Originally Posted by Jay2SS109 View Post
Just to update:

Pete and Mike and I are working on a solution to my problems. I will provide full updates, as they occur.

Jason
I'd be shocked if you were anything less than 100% satisfied.
BackinBlackSS/RS is offline   Reply With Quote
Old 06-07-2010, 11:46 PM   #8
ElManny

 
ElManny's Avatar
 
Drives: 2010 CGM SS/RS COTW 7/5/2010
Join Date: Oct 2008
Location: Salinas, ca
Posts: 1,817
Send a message via AIM to ElManny
Quote:
Originally Posted by Jay2SS109 View Post
I have been putting this off, but I think this needs to be said. I am extremely dissapointed with my Pedders lowering springs and the customer service I received.

Lets a look at what was done:

I volunteered my car to be used for a DIY manual. I thought it was a good deal and jumped on the oppurtunity quickly. My mistake, I should have asked more questions.

From this thread
http://www.camaro5.com/forums/showthread.php?t=76529

1. Pedders Drop Coils
s CAMARO DROP COILS
220032 "Camaro 2009 Front drop Coils & Ride Height with 20"" Wheels at 657mm $92.31
220032 "Camaro 2009 Front drop Coils & Ride Height with 20"" Wheels at 657mm $92.31
220033 Camaro 2009 Rear Drop Coils & Ride Height with 20" Wheels at 660mm $92.31
220033 Camaro 2009 Rear Drop Coils & Ride Height with 20" Wheels at 660mm $92.31
SUB TOTAL $369.24
SHIPPING $33.23
TOTAL $402.47
total with Misc. expenses is $500
NORMAL RETAIL FOR BAY AREA WOULD BE ABOUT $800-$825

You will be responsible for getting your own alignment after completion
COMPLETED, NOT AVAILABLE ANY MORE

2. Pedders Rear Subframe Insert Bushings
EP1200 Zeta II Rear Extreme Sub-Frame Connector Kit 255.88
Shipping $23.03
PARTS TOTAL $278.91
MISC EXPENSE $51.09
GRAND TOTAL $330.00
NORMAL RETAIL FOR BAY AREA WOULD BE AROUDN $410

COMPLETED, NOT AVAILABLE ANYMORE
3. FRONT PEDDERS RADIUS ROD SNUBBERS

EP6578 CAMARO Front Radius Rod STIFFENING SNUBBERS (new) $78.27
SHIPPING $7.04
SUB TOTAL $85.31
MISC EXPENSE $29.69
TOTAL $115.00
NORMAL SHOP INSTALL PRICE $210.31

I assumed that the MISC charges were for special tools, grease, or and didnt pay much attention to it. Well, there was nothing special used at all.... NO grease, no special tools, nothing that the average Joe has in their toolbox. $178.31 in MISC charges? Hmmm OK. I figured, Pedders gets their manual written (with pictures of my car to use), I get the parts installed for free. Good Deal right?? WRONG.

I shelled out $945

Then we get to the noise problem. See this thread.

http://www.camaro5.com/forums/showthread.php?t=84049

Now I am no slouch when it comes to turning a wrench. I have built several cars from the ground up, including suspensions. Torn apart engines, transmissions, rear ends, on and on. I know when something is wrong and can usually figure it out myself. Just like in this situation.

It took a PM to the head of Pedders USA to get a genuine effort to solve the problem. Even then, it was a week to get a response. By this time, I had already found the solution and fixed it myself.

I am glad that Jeanius got his car looked at by Mike (DMS), and they found the same thing I did. I have not received any communication from Pedders or DMS about doing the same thing for my car.

My feeling is this: Pedders was more interested in selling more parts, and protecting their image of "proven" technology than taking care of me as a customer. Even now, the 2 installs that were done are "mysteries", but there is nothing wrong with the coils, they are all "identical". I would have gladly returned these for a refund, but was told "NO". Now I have to sell them for a serious loss.

I am already looking at getting coilovers, because my wife is unhappy with the ride quality with the springs. (Happy Wife, Happy Life). I will not being buying Pedders coilovers, or anything else from them.

I wish this had turned out differently.

Jason
how long from when you paid for the coils did they do the install? im in on the sways part and wondering when i get to be on deck. i might be adding to this soon
ElManny is offline   Reply With Quote
Old 06-08-2010, 12:34 AM   #9
Jay2SS109
Redemption
 
Drives: .
Join Date: Feb 2010
Location: .
Posts: 198
.

Last edited by Jay2SS109; 06-25-2010 at 10:19 AM.
Jay2SS109 is offline   Reply With Quote
Old 06-08-2010, 06:33 PM   #10
ElManny

 
ElManny's Avatar
 
Drives: 2010 CGM SS/RS COTW 7/5/2010
Join Date: Oct 2008
Location: Salinas, ca
Posts: 1,817
Send a message via AIM to ElManny
im at 8 weeks and 1700 in with nothing to show. then 2 wks ago i decided to go to coil overs cause i saw what happen to you and andrew, still havent had my order placed or seen the money leave my account which is a good thing. sent a few pms to mike and he told me they were busy with indy and he'd get back to me, nada yet. cancelled the coil over part. can get them from a certified pedders distributor for cheaper than he quoted with buying back my coils since im locked into the pedders stock. cant return mikes stuff. wish i had gone with my gut choice and went pfadt sorry to thread jack jay just frustrated
ElManny is offline   Reply With Quote
Old 06-09-2010, 08:56 AM   #11
JusticePete
 
JusticePete's Avatar
 
Drives: Camaro Justice
Join Date: Jun 2007
Location: Virginia
Posts: 20,174
Quote:
Originally Posted by ElManny View Post
im at 8 weeks and 1700 in with nothing to show. then 2 wks ago i decided to go to coil overs cause i saw what happen to you and andrew, still havent had my order placed or seen the money leave my account which is a good thing. sent a few pms to mike and he told me they were busy with indy and he'd get back to me, nada yet. cancelled the coil over part. can get them from a certified pedders distributor for cheaper than he quoted with buying back my coils since im locked into the pedders stock. cant return mikes stuff. wish i had gone with my gut choice and went pfadt sorry to thread jack jay just frustrated
Please PM, email me PGB@PeddersUSA.com or call the office at 248.522.8021 with your name, order number and phone so I can have the office trace your order and get me the details.

Last edited by JusticePete; 06-09-2010 at 09:28 AM.
JusticePete is offline   Reply With Quote
Old 06-09-2010, 09:27 AM   #12
Rob@WretchedMS
 
Drives: His Wife Crazy
Join Date: Jan 2008
Location: Silas Deane Auto,CT Name: Rob Anderson
Posts: 1,789
pgb@peddersusa.com
Rob@WretchedMS is offline   Reply With Quote
Old 06-14-2010, 05:33 PM   #13
radz28
Petro-sexual
 
radz28's Avatar
 
Drives: Ultra-Grin
Join Date: Oct 2006
Location: Crazy Coast
Posts: 15,156
It's good to see things seem to be moving along. I'm sure things will work out.
radz28 is offline   Reply With Quote
Old 06-14-2010, 05:51 PM   #14
JusticePete
 
JusticePete's Avatar
 
Drives: Camaro Justice
Join Date: Jun 2007
Location: Virginia
Posts: 20,174
Quote:
Originally Posted by radz28 View Post
It's good to see things seem to be moving along. I'm sure things will work out.
We have addressed both clients issues and believe that we have resolved them favorably.
JusticePete is offline   Reply With Quote
 
Reply

Tags
pedders

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
MAJOR PEDDERS EVENT IN iNDIANAPOLIS! SATURDAY, MARCH 20TH. MEET PETE Info@PeddersUSA.com USA - Great Lakes 38 03-22-2010 08:33 PM
Major Pedders Event in Houston! Saturday, Jan 30th! Meet DMS Info@PeddersUSA.com USA - Texas 39 02-01-2010 12:48 PM
Major Pedders Event in Houston! Saturday, Jan 30th! Meet DMS Info@PeddersUSA.com USA - Texas 9 01-11-2010 05:55 PM
SEMA, Pedders Conference, GS Camaro, New Products JusticePete Wheels and Tires Talk Sponsored by The Tire Rack 25 12-01-2008 01:25 PM


All times are GMT -5. The time now is 01:01 AM.


Powered by vBulletin® Version 3.8.9 Beta 4
Copyright ©2000 - 2024, vBulletin Solutions, Inc.