Gm dealership service is horrible!

[NFRNOSS]

Originally Posted by willhe64

I've said this before on here.
All dealerships pay their mechanics flat rate labour. Therefore all work done on your car is done as fast as humanly possible. This is not conducive to doing a proper job. Most repairs that are done at a dealer are sub par, period.

I've been to a dealer for repairs once, new differential in my 2011 Silverado. They forgot to hook up the e-brake cables.

My brother-in-law worked for a GM dealership, and I remember him telling me stories of getting paid for 16 or 20 hours of work in an 8 hour shift! If a job is rated for 3 hours, and its done in 30 minutes, they still get paid 3 hours, and the extra 2.5 hours of time goes toward the next job!

Ridiculous system IMO...

[willhe64]

Yes, all flat rate mechanics brag about how fast they can do jobs. Some non-dealer businesses pay their mechanics flat rate too. Ask before you get any work done and steer clear of them.
It's impossible to do a job properly in the time they do.

[He11bent]

Nice...jack asses

[themonarch]

especially at peters trying to sell me an ls over msrp then they hit with an 18% interest rate all the while saying "we'll work with you, we'll work with you blah blah never calling or anything... went to patterson got the car i wanted with stripes $4k less and 4%interest

[vroomapunk]

Originally Posted by Uggss

I've had my car in 3 times for rear end noise and finally it was fixed... So I thought. Today I took my car in to have a axle back installed and within 30 seconds the mechanic showed me this. Oh and by the way the service manager told me that if they weren't responsible they would charge me for the tow. Well the changed the clutch packs like 2 months ago and this is the result

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What did the original rear end noise end up being?

[GVA 45TH 2SS]

Originally Posted by 05stram

wife came in told me she had the tires rotated on the RS hmmmm went out sure enough they put the rears on the front - first time I have ever had an issue with this dealer. Will take it back down on Tuesday and let them rotate them back sheeesh

Wow

[Uggss]

Originally Posted by vroomapunk

What did the original rear end noise end up being?

Was like a noise that sounded like tires rubbing in the wheel well and it turned out to be the clutch packs

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[King Nothing]

Some loctite, an air gun and a wrench will fix that right up

[Chevrolet Customer Svc]

Originally Posted by Uggss

The problem here was a warranty repair.

Hello Uggss,

Thank you for your private message and I will definitely investigate this issue further on your behave. I will be in touch with you shortly.

Reggie B.
Chevrolet Customer Care

[OmniCamaro]

Originally Posted by 05stram

wife came in told me she had the tires rotated on the RS hmmmm went out sure enough they put the rears on the front - first time I have ever had an issue with this dealer. Will take it back down on Tuesday and let them rotate them back sheeesh

I had the same thing done to mine, well almost, at Red River Chevrolet. I had mismatched sizes on one side, like they switched one side and not the other(front to back). I always check my car before leaving after my first issue there. Glad I did.

[Casperadub70]

Sometimes it sucks. I ordered my Camaro from a dealership 40 miles away because of how friendly and knowledgeable they are. There is one 5 mins from my house that i refuse to go to. Sucks cause now ill have that many more miles on my camaro just to get a oil change.