12-10-2010, 04:30 PM | #29 |
Its all about the U
Drives: 2010 SGM Join Date: Mar 2010
Location: Miami
Posts: 1,671
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wow those pics and that convo .... just wow
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12-10-2010, 04:36 PM | #30 |
Old '71 Owner
Drives: 11 Camaro Vert;97 Malibu;03 Venture Join Date: Apr 2010
Location: Tacoma, WA
Posts: 396
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Who posted the customer service call recording? Where?
I think if I got hung out to dry, however, I'd be a bit of a jerk too. That being said, it'd be nice of AAC posted some kind of response. In any case one person's experience is just an indicator, not an absolute barometer of a company's product or service, I, for one, appreciate the heads up. Tib |
12-10-2010, 04:49 PM | #31 |
Drives: 2010 Camaro SS/RS Join Date: Oct 2009
Location: Lincoln Nebraska
Posts: 1,754
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2010 IOM SS/RS LS3, Hennessey HPE550 Polished Magnuson TVS2300 Supercharger. 3.4 Pulley. Kooks long tube headers / high flow cats. GHL Full exhaust. ZL1 Fuel Pump/ADM FPCM. MSW Bap. JRE ZL1 Race cam with new springs/pushrods/Trunion Upgrade. FIC 850cc injectors. ZR1 Map sensor. CAI Induction. JRE Tune.
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12-10-2010, 04:56 PM | #32 |
Drives: 2011 chevy camaro LS Join Date: Oct 2010
Location: Miami
Posts: 74
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Yep gladly.
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12-10-2010, 05:11 PM | #33 |
Drives: 2011 ss camaro Join Date: Aug 2010
Location: spring hill, fl
Posts: 1,705
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are you sure that wasn't simon powel or that other guy from "america's got talent"???
sounds like a real nut case to me.
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10/28/2010 got it
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12-10-2010, 05:25 PM | #34 |
Retired and diggin it!
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The simple fact that they are willing to post a PRIVATE conversation on the internet shows volumes about this companies integrity. I for one wont be doing business with them for this alone. That being said the buyer wouldnt get his money back from me either with his mouth and attitude. Just sayin.
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12-10-2010, 05:30 PM | #35 |
2017 SS
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Wow is all I can say about that call. Justin your customer service lady is very good and handled him perfect. If thst was the originator (moonsault) of this thread I feel he should be no longer allowed to post on this site. I for one wouldn't of even sent my lights to you if they looked like that and expected a refund.
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12-10-2010, 05:33 PM | #36 | |
Banned
Drives: 2010, 2SS, IOM/CGM Stripes, 4/24/10 Join Date: Jun 2010
Location: Houston,TX
Posts: 841
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Quote:
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12-10-2010, 05:57 PM | #37 |
Retired and diggin it!
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If he told her to jump off a bridge.......You guys at AAC are in a tough spot, I get that. But youve lost how many customers so far over this? After 25 yrs in the business Ive refunded money once or twice. You cant please everybody. Theres an old saying in the business......A HAPPY customer will tell 5 people, an UNHAPPY one will tell 20.
EDIT....Or in this case 34000+ |
12-10-2010, 05:59 PM | #38 |
2017 SS
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My last comment was meant as a compliment to you and your company. I still intend to push for my fellow Camaro owners here to join me in hoping to get someone from your company to take care of us over here in Hawaii. Where you will experience a great deal of Aloha.
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12-10-2010, 06:02 PM | #39 |
5th Gen STIG
Drives: 2010 2LT RS Join Date: Nov 2008
Location: Orlando, FL
Posts: 140
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Justin,
I have been waiting to hear from you all day. I gather you are "around" as you have been quite busy posting a defense, but not responding to me personally. I would appreciate it if you could call me tomorrow so we can discuss this. I do not know (or care) if publishing private customer service calls online is legal, but it does speak for itself. I would agree my anger and frustration was uncalled for if it was not for the fact that I have a valid complaint. And for the record, I asked for a copy of the recording. I did NOT give my consent to have it posted in public. Regards Last edited by Moonsault; 12-10-2010 at 06:15 PM. |
12-10-2010, 06:05 PM | #40 | |
Drives: 2010 Black 2ss Camaro SS Join Date: May 2010
Location: Rochester Hills, MI
Posts: 1,060
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Quote:
these are his words in his pm to me, what would be his response when i got them and wanted my money back....would he pay for shipping and give me a complete refund? 11-30-2010, 07:46 PM Moonsault Drives: 2010 2LT RS Join Date: Nov 2008 Location: Orlando, FL Posts: 106 Re: RS tails 6 months old...look like brand new. Was asking $400 shipped... |
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12-10-2010, 06:12 PM | #41 |
Capital District Camaros
Drives: Camaros (All Years) Join Date: Oct 2010
Location: Albany,N.Y. Area
Posts: 265
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[QUOTE=custompainter;2626659]If he told her to jump off a bridge.......You guys at AAC are in a tough spot, I get that. But youve lost how many customers so far over this? After 25 yrs in the business Ive refunded money once or twice.
You cant please everybody. Theres an old saying in the business......A HAPPY customer will tell 5 people, an UNHAPPY one will tell 20. Been in the bodyshop business myself and the complainers and unhappy people are the ones that want money back (it wasn't like that before)or something fixed for nothing or are pissed I wouldn't save their deductable. Let them tell 20 people, who needs these jerks or their friends. The 5 good customers will tell their 5 friends and then you build a great customer base. |
12-10-2010, 06:37 PM | #42 |
Unofficial Glass Tech
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people can be ate up sometimes... i guess since i deal with the customers face to face, its more difficult to understand how a simple core exchange + $ can be hard to understand...
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