No gm tracking site? Fbodfather, what's the deal? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Genob4c · 10-23-2012, 04:42 PM

So I guess gmconnects.com is dead. So now there is no way to track our orders. That really is unbelievable. With all the talk about customer loyalty and Chevy runs deep, they can't keep or set up an automated site for tracking. Enthusiasts expect more and want more. If you want to check my loyalty, just read my signature.

And don't tell me to go to Chevrolet.com. That tracking is useless. It basically tells you your car has been ordered, then when your car is built. Lame. We want details, 1100, 1200, 3800 etc.

Scott, can't you make some calls and see what the deal is? Throw your weight around. Tell the General we need to know this stuff.

Whew, that feels better.

Geno

The Stig · 10-23-2012, 05:06 PM

........ummmm. Did you ask Becky for an update?

http://www.camaro5.com/forums/showthread.php?t=31115

Also, these are what all the order codes mean - if that was actually what you were asking about

1000 Order On Hold at Dealership
1100 Order Placed at Dealership
1101 Order Entered into System
1102 Order Entered via Web
2000 Order Accepted by Chevrolet
2001 Order Generated to Dealer
2005 Order Replaced with GM Prospec Order
2030 Order Edited by Chevrolet
2050 Order Changed
2500 Order Preferenced (or "Picked Up" or "Imaged"), Sent to Production
3000 Order Accepted by Production Control
3100 Order Available to Sequence (now becomes more stable)
3300 Order Selected and Scheduled for Production by Assembly Plant (Target Production Week usually available now)
3400 Order Broadcasted for Production (Internal Plant Order Produced)
3800 Vehicle Produced
4000 Vehicle Available to Ship
4104 Bailment Invoice Created
4B00 Bayed ("B", not 8)
4106 Bailment Released
4150 Vehicle Invoiced (Dealer Billed)
4200 Vehicle Shipped
4300 Intermediate Delivery
4V03 Estimated Delivery Date
4800 Rail Ramp Unload
5000 Vehicle Delivered to Dealer
6000 Vehicle Delivered to Customer
9000 Order Cancelled

Genob4c · 10-23-2012, 06:36 PM

Ummmm.... I really don't think it's Becky's job to track our orders. I'm pretty sure GM is not paying her to do it. I'm amazed she can stand to log on to find posts from 30 guys wanting a daily update. It would be no different if I called my salesman every day for an update.

We should be able to go to a gm site dedicated to tracking.

Geno

JoeP@TeamBeckyD · 10-23-2012, 10:03 PM

Quote:

Originally Posted by Genob4c

Ummmm.... I really don't think it's Becky's job to track our orders. I'm pretty sure GM is not paying her to do it. I'm amazed she can stand to log on to find posts from 30 guys wanting a daily update. It would be no different if I called my salesman every day for an update.

We should be able to go to a gm site dedicated to tracking.

Geno

It's my pleasure to help Geno...

I share the...
Enthusiasm & Excitement...

Post here...
http://www.camaro5.com/forums/showth...33#post5729433

Becky

2010 SSRS · 10-23-2012, 10:07 PM

I really wish there was a way to get these codes, my salesman never gave me mine back in 2009 when I ordered my SS.

Hylton · 10-24-2012, 12:13 AM

I wouldn't say GMConnects is dead.

I cannot promise you that you will see it at GM again but I do promise you it will be available again. Sorry to say that but my partners and I have invested plenty of time and a small fortune into the product/service and it's time to pursue a revenue stream for it.

GM is still in the picture and there are currently on going discussions at the executive level but I cannot say more than that at this point. I wish we can continue to provide the service but at this point we were advised not to. Should the discussions break down with GM and pick up with someone else, we would be left in a very bad position if we had thousands of GM customers still being served.

GMConnects was built to revolutionize the buying experience for ALL General Motors customers and to give customers a level of satisfaction that was not available anywhere else. We are extremely pleased with the feedback we have received by all of you over the past 3 years.

I hope I can come back here (as well as other sites) and tell you all we're back for good but right now all I can say is to stay tuned.

Thanks for understanding and it was great to read about all of your stories and see the delivery pictures.

Your GMConnects Team!

newb · 10-24-2012, 01:42 AM

Wow.... Very interesting. I never knew it was not owned by GM. Hopefully you come to an equitable solution for both parties. Seems as though you have some pretty good leverage to help your end of the deal. I know I was looking forward to tracking my vehicle through the site and even bragged to others about this capability. I wish you and your team luck and thank you for your work.

Genob4c · 10-24-2012, 04:32 AM

Is there anything we can do to help? Anyone in particular we can contact to express our disapointment in its loss?

Geno

Chevrolet Customer Svc · 10-24-2012, 07:10 AM

Quote:

Originally Posted by Genob4c

So I guess gmconnects.com is dead. So now there is no way to track our orders. That really is unbelievable. With all the talk about customer loyalty and Chevy runs deep, they can't keep or set up an automated site for tracking. Enthusiasts expect more and want more. If you want to check my loyalty, just read my signature.

And don't tell me to go to Chevrolet.com. That tracking is useless. It basically tells you your car has been ordered, then when your car is built. Lame. We want details, 1100, 1200, 3800 etc.

Scott, can't you make some calls and see what the deal is? Throw your weight around. Tell the General we need to know this stuff.

Whew, that feels better.

Geno

Hello everyone! I can also check order statuses if you want! Just send me your VIN or order number to my inbox.

Brandon
Chevrolet Customer Service

Hylton · 10-24-2012, 07:11 AM

Quote:

Originally Posted by Genob4c

Is there anything we can do to help? Anyone in particular we can contact to express our disappointment in its loss?

Geno

Thanks so much for the offer Geno but we would need support from all over the country. Although many people have loved the service, I am not sure I could get that.

newb · 10-24-2012, 07:21 PM

I am sure there are enough members here waiting for cars that we could help. I say start a thread with contact info stating that if we want to help, call or write to xxx. I would do my part to help.

Sent from a rainbow while riding a unicorn

VQ35DE · 10-24-2012, 07:53 PM

Quote:

Originally Posted by newb

I am sure there are enough members here waiting for cars that we could help. I say start a thread with contact info stating that if we want to help, call or write to xxx. I would do my part to help.

Sent from a rainbow while riding a unicorn

Ditto from me too.

justindewoody · 10-24-2012, 08:23 PM

Quote:

Originally Posted by VQ35DE

Ditto from me too.

You're on a rainbow riding a unicorn too? What a concidence...

Genob4c · 10-25-2012, 05:40 AM

Just happen to notice that the gmconnects.com site is back up, but still no updates. My order QKVCT1 hasn't been updated since 8/13/12.

I wonder why they'd get it back up without making it functional.

Hylton?

Geno

10-23-2012, 04:42 PM	#1
Genob4c Drives: 2015 Camaro Z/28 Join Date: May 2011 Location: Winchester, KY Posts: 342	No gm tracking site? Fbodfather, what's the deal? So I guess gmconnects.com is dead. So now there is no way to track our orders. That really is unbelievable. With all the talk about customer loyalty and Chevy runs deep, they can't keep or set up an automated site for tracking. Enthusiasts expect more and want more. If you want to check my loyalty, just read my signature. And don't tell me to go to Chevrolet.com. That tracking is useless. It basically tells you your car has been ordered, then when your car is built. Lame. We want details, 1100, 1200, 3800 etc. Scott, can't you make some calls and see what the deal is? Throw your weight around. Tell the General we need to know this stuff. Whew, that feels better. Geno __________________ Now: 2015 Z/28 Former: 2013 ZL1 Vert – Crystal Red 1978 Corvette Pace Car 1969 Pace Car 1969 Z/28 – Cortez Silver, 1974 LT/Z28 Blue 1974 Z28 Dark Green , 1976 Camaro Type LT – Black 1980 Z28 – Charcoal, 1981 Z28 – Dark Blue 1981 Z28 – Claret, 1982 Pace Car 1986 IROC – Red, 1993 Z28 – Red 1996 Z28 vert, 1998 Z28 Dk Blue 2002 B4C 2004 Vette – LeMans Blue 2008 Vette - CRT 2011 Camaro Pace Car

10-23-2012, 05:06 PM	#2
The Stig knows 2 facts about ducks Drives: ...and they're both wrong Join Date: Aug 2009 Location: The HMS Invincible Posts: 25,072 View My Garage	........ummmm. Did you ask Becky for an update? http://www.camaro5.com/forums/showthread.php?t=31115 Also, these are what all the order codes mean - if that was actually what you were asking about 1000 Order On Hold at Dealership 1100 Order Placed at Dealership 1101 Order Entered into System 1102 Order Entered via Web 2000 Order Accepted by Chevrolet 2001 Order Generated to Dealer 2005 Order Replaced with GM Prospec Order 2030 Order Edited by Chevrolet 2050 Order Changed 2500 Order Preferenced (or "Picked Up" or "Imaged"), Sent to Production 3000 Order Accepted by Production Control 3100 Order Available to Sequence (now becomes more stable) 3300 Order Selected and Scheduled for Production by Assembly Plant (Target Production Week usually available now) 3400 Order Broadcasted for Production (Internal Plant Order Produced) 3800 Vehicle Produced 4000 Vehicle Available to Ship 4104 Bailment Invoice Created 4B00 Bayed ("B", not 8) 4106 Bailment Released 4150 Vehicle Invoiced (Dealer Billed) 4200 Vehicle Shipped 4300 Intermediate Delivery 4V03 Estimated Delivery Date 4800 Rail Ramp Unload 5000 Vehicle Delivered to Dealer 6000 Vehicle Delivered to Customer 9000 Order Cancelled __________________

10-23-2012, 06:36 PM	#3
Genob4c Drives: 2015 Camaro Z/28 Join Date: May 2011 Location: Winchester, KY Posts: 342	Ummmm.... I really don't think it's Becky's job to track our orders. I'm pretty sure GM is not paying her to do it. I'm amazed she can stand to log on to find posts from 30 guys wanting a daily update. It would be no different if I called my salesman every day for an update. We should be able to go to a gm site dedicated to tracking. Geno __________________ Now: 2015 Z/28 Former: 2013 ZL1 Vert – Crystal Red 1978 Corvette Pace Car 1969 Pace Car 1969 Z/28 – Cortez Silver, 1974 LT/Z28 Blue 1974 Z28 Dark Green , 1976 Camaro Type LT – Black 1980 Z28 – Charcoal, 1981 Z28 – Dark Blue 1981 Z28 – Claret, 1982 Pace Car 1986 IROC – Red, 1993 Z28 – Red 1996 Z28 vert, 1998 Z28 Dk Blue 2002 B4C 2004 Vette – LeMans Blue 2008 Vette - CRT 2011 Camaro Pace Car

10-23-2012, 10:07 PM	#5
2010 SSRS Drives: 3 V8 Camaros Join Date: May 2009 Location: The Ocean State Posts: 111,187 View My Garage	I really wish there was a way to get these codes, my salesman never gave me mine back in 2009 when I ordered my SS. __________________ Jannetty Racing JRE Street Package

10-24-2012, 12:13 AM	#6
Hylton Drives: fanboys and ass kissers crazy. Join Date: May 2008 Location: Ottawa, Ontario Posts: 7,280	I wouldn't say GMConnects is dead. I cannot promise you that you will see it at GM again but I do promise you it will be available again. Sorry to say that but my partners and I have invested plenty of time and a small fortune into the product/service and it's time to pursue a revenue stream for it. GM is still in the picture and there are currently on going discussions at the executive level but I cannot say more than that at this point. I wish we can continue to provide the service but at this point we were advised not to. Should the discussions break down with GM and pick up with someone else, we would be left in a very bad position if we had thousands of GM customers still being served. GMConnects was built to revolutionize the buying experience for ALL General Motors customers and to give customers a level of satisfaction that was not available anywhere else. We are extremely pleased with the feedback we have received by all of you over the past 3 years. I hope I can come back here (as well as other sites) and tell you all we're back for good but right now all I can say is to stay tuned. Thanks for understanding and it was great to read about all of your stories and see the delivery pictures. Your GMConnects Team! __________________ "BBOMG - More than just a car show.... It's an experience!"

10-24-2012, 01:42 AM	#7
newb Drives: 2013 1LE Join Date: Feb 2012 Location: DMV Posts: 1,548	Wow.... Very interesting. I never knew it was not owned by GM. Hopefully you come to an equitable solution for both parties. Seems as though you have some pretty good leverage to help your end of the deal. I know I was looking forward to tracking my vehicle through the site and even bragged to others about this capability. I wish you and your team luck and thank you for your work.

10-24-2012, 04:32 AM	#8
Genob4c Drives: 2015 Camaro Z/28 Join Date: May 2011 Location: Winchester, KY Posts: 342	Is there anything we can do to help? Anyone in particular we can contact to express our disapointment in its loss? Geno __________________ Now: 2015 Z/28 Former: 2013 ZL1 Vert – Crystal Red 1978 Corvette Pace Car 1969 Pace Car 1969 Z/28 – Cortez Silver, 1974 LT/Z28 Blue 1974 Z28 Dark Green , 1976 Camaro Type LT – Black 1980 Z28 – Charcoal, 1981 Z28 – Dark Blue 1981 Z28 – Claret, 1982 Pace Car 1986 IROC – Red, 1993 Z28 – Red 1996 Z28 vert, 1998 Z28 Dk Blue 2002 B4C 2004 Vette – LeMans Blue 2008 Vette - CRT 2011 Camaro Pace Car

10-24-2012, 07:21 PM	#11
newb Drives: 2013 1LE Join Date: Feb 2012 Location: DMV Posts: 1,548	I am sure there are enough members here waiting for cars that we could help. I say start a thread with contact info stating that if we want to help, call or write to xxx. I would do my part to help. Sent from a rainbow while riding a unicorn __________________ It's a Dingledarm. It's there to dampen side fumbling. If your marzelvanes fumble too much they can cause total protonic reversal. It gets ugly from there. This is really the biggest problem with the new Camaro. That and the tri-pronged blivot. Delivered 21 Jan 2013

10-25-2012, 05:40 AM	#14
Genob4c Drives: 2015 Camaro Z/28 Join Date: May 2011 Location: Winchester, KY Posts: 342	Just happen to notice that the gmconnects.com site is back up, but still no updates. My order QKVCT1 hasn't been updated since 8/13/12. I wonder why they'd get it back up without making it functional. Hylton? Geno __________________ Now: 2015 Z/28 Former: 2013 ZL1 Vert – Crystal Red 1978 Corvette Pace Car 1969 Pace Car 1969 Z/28 – Cortez Silver, 1974 LT/Z28 Blue 1974 Z28 Dark Green , 1976 Camaro Type LT – Black 1980 Z28 – Charcoal, 1981 Z28 – Dark Blue 1981 Z28 – Claret, 1982 Pace Car 1986 IROC – Red, 1993 Z28 – Red 1996 Z28 vert, 1998 Z28 Dk Blue 2002 B4C 2004 Vette – LeMans Blue 2008 Vette - CRT 2011 Camaro Pace Car