ATTN Scosche Users

[dmartin7700]

Guys I have had the new scosche kit in for a week and it works perfectly no problems what so ever

[Eich]

Originally Posted by IneedAZ

As much as I like the looks of these I am glad I went with the Metra..no issues. At some point I may switch but not til I quit seeing these problems popping up.

How long have you had the Metra? Most lose the backlighting around the one year mark.

[IneedAZ]

Originally Posted by Eich

How long have you had the Metra? Most lose the backlighting around the one year mark.

I have only had it 1.5 months. I did have it updated prior to installation.

[ken1171]

After 96 hours installed, the tire warning has gone away. This kit itself works perfectly, just seems to be interfering with something in the car. When the tire warning was popping up, it was the passenger rear tire that it was not receiving a signal from. I have been on the phone with Scosche as well as exchanged emails from their tech support... here is a correspondence that I had....

ME:
9/12/13

To Whom it May Concern:

On 9/10/13 I installed my new GM5201AB kit into my 2012 1ss Camaro. Since installing the kit, I have had issues with my keyless entry and trunk release and now today 9/12/13, I had an error pop up on my drivers display to check the tire sensor system. Is there any fix for this possibly in the form of a firmware update? I did not have any issues before installing the Scosche kit. Before that, I ran a Metra kit for 8 months with zero issues at all. Please advise.

Scosche:
9/12/13

Greetings,
I apologize for any inconvenience our product may have caused you. Which software version do you currently have?

Best regards,

Gabriel Flores
Technical Support
Scosche Industries, Inc.

1550 Pacific Ave, Oxnard, CA 93033
tel: 805.486.4450 x142
tol: 800.363.4490 x142
fax: 805.486.9996
email: gabrielf@scosche.com

ME:

9/12/13


How do I tell which version is running?

Scosche:

Press the set button. You should now be in the Settings Home Screen where you can adjust the display.

In the bottom left hand corner of the screen there should be a number indicating the software version your unit currently has (ie: io 48 sw 68).

Best Regards,

Gabriel Flores
Technical Support
Scosche Industries, Inc.

1550 Pacific Ave, Oxnard, CA 93033
tel: 805.486.4450 x142
tol: 800.363.4490 x142
fax: 805.486.9996
email: gabrielf@scosche.com

After confirming I had the most recent version of the firmware.....

Scosche:
9/12/13

So you have the most recent update. Our R&D team was never able to replicate the issue of customers claiming that their trunk release or keyless entry distance was shortened, so we unfortunately wouldn't have a fix for this since we were never able to reproduce the issue.

If you are getting a warning to check your tire sensory system, I would recommend you try performing a reset with our interface.

To perform a reset, follow these steps in sequence:

Try waiting for 7-10 minutes instead of 5 minutes as indicated in step 9.

** He also sent a screen shot of the Scosche Manual referring to the Initialization procedure.

Me:

9/12/13


I will perform the reset, but as far as the keyless, I have to be right next to the front of the car for it to work. When I disconnect the gm5201ab, the keyless works from 50 + feet away from the car. I also had no issues with the metra kit or the factory radio that was in this car. I encourage your r&d team to consult this forum:

http://www.camaro5.com/forums/showth...hlight=Scosche


There are many users (50 +) who have documented both of the issues that I have pointed out and posted video of the keyless issue.

I appreciate any follow up you could give.


Scosche:
9/12/13

I’ll go ahead and forward this information to our R&D team. I’m pretty sure they’ve already been up and down the forums, but I’ll let them know again in case there is anything they possibly missed. Thank you for the feedback.

Best Regards,

Gabriel Flores
Technical Support
Scosche Industries, Inc.

1550 Pacific Ave, Oxnard, CA 93033
tel: 805.486.4450 x142
tol: 800.363.4490 x142
fax: 805.486.9996
email: gabrielf@scosche.com



They were very quick to reply to everything I sent, but in the end, I just wanted to bang my head against a wall. Seems like they are doing their best not to acknowledge a problem on their end by saying they could not reproduce the problem. Seems like the only thing they need to do to reproduce it is to install the kit.

Again I will say, I know this is an old thread and I know it has already been said, but please everyone, keep sending Scosche the complaints via email or their tech support line. Sooner or later they have to come up with something.

Thank you everyone!

[ken1171]

Also, just to be clear, I am still having the trunk/door issue (I am waiting for the tire light to come back on as it literally just turned off last night on my way home from work). I have to almost be right on top of my car for the keyless to work. Definitely worse when approaching from the rear of the car. I did perform the reset as directed and it did not change a thing. When I did the reset, I left the kit unplugged for a day and all of the issues disappeared until I plugged the unit back in.

[BiG_TiMe]

soooo is it worth it to buy a dash kit right now? seems like it's either a hit or miss with these things

[insomniac2k2]

Originally Posted by BiG_TiMe

soooo is it worth it to buy a dash kit right now? seems like it's either a hit or miss with these things

The problem is tolerable, just extremely annoying at times. I literally almost have to be touching the car before my remote works. I live with this issue because I love having good tunes and GPS.

Pick your poison.

Sent from my HTC6435LVW using Tapatalk 2

[ken1171]

I am going to say no. If I could go back, I would have hung on to the metra unit. As I type this, my tire sensor is going off again. Metra may not look as nice, but there are none of these problems.

[Iceyone]

Well, I installed mine, no touch screen, I got the same answer to perform a reset which I will try tonight but, everything else works, I can lock the doors, turn on the ac, hit the hazard lights, just no touch screen at all

[ken1171]

Originally Posted by Iceyone

Well, I installed mine, no touch screen, I got the same answer to perform a reset which I will try tonight but, everything else works, I can lock the doors, turn on the ac, hit the hazard lights, just no touch screen at all

Double check to make sure you connected the blue remote wire from the Scosche kit to your radio. The touch screen works off off a switched power source. Good luck! I hope you have better luck than I did.

[Iceyone]

Well, they seem to think the touch screen module is bad, so, sent it overnight to them this morning, now the car is going to be down for another week, what a bunch of crap!

[Natikal]

Just installed the Alpine unit last night. Immediately after i have issue #1. No other issues have arisen yet but time will tell. I am not sure i have the latest version of firmware though. I know how to check but how would i go about updating it if i am out of date?

[ken1171]

Originally Posted by little_man

Just installed the Alpine unit last night. Immediately after i have issue #1. No other issues have arisen yet but time will tell. I am not sure i have the latest version of firmware though. I know how to check but how would i go about updating it if i am out of date?

You have to get ahold of Scosche and get them to send you the firmware via email. You would then update using a flash drive and the usb port located on the harness of the Scosche kit. I was told by their tech support that I have the most recent version. Here is a picture... the numbers in the bottom left corner of the touch screen are the software version.

[Natikal]

Originally Posted by ken1171

You have to get ahold of Scosche and get them to send you the firmware via email. You would then update using a flash drive and the usb port located on the harness of the Scosche kit. I was told by their tech support that I have the most recent version. Here is a picture... the numbers in the bottom left corner of the touch screen are the software version.

I have the alpine kit. So i assume i would just contact Alpine to get the latest firmware. Thanks for the info. I will check my numbers against the schoche though and see if mine are similar.