Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com
 
Phastek Performance
Go Back   Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com > General Camaro Forums > Camaro Price | Ordering | Tracking | Dealers Discussions


Reply
 
Thread Tools
Old 08-28-2009, 08:51 PM   #1
KJS

 
KJS's Avatar
 
Drives: '10 RJT,'95&'14 Vette
Join Date: Feb 2009
Location: Cut Throat, NY
Posts: 1,723
Thumbs down Horrible (Dealer) Service List - Arnold Chevrolet in West Babylon NY

While there have been several complaints about dealers during the ordering process, I'm starting a "dealers to avoid - service" thread because of their horrible service department.
Once again, some dealers think its the 1980s again and the customer doesn't know jack sh*t about their cars and can be abusive to the customer.
My story: The service department at ARNOLD CHEVROLET in West Babylon, NY told me that the the automatic on my 2010 V6 Camaro was the same as the one on the V8. (The problem was a lag/sag problem from a start of about 10 MPH.) They printed out a service bulletin for the V8 that showed the same problem.
I then spoke to the service manager "Mark" and told him, eh, not so fast - they aren't the same trannys and I'm not thrilled with the brush off that the problem is "normal". He gets loud, tells me they are. I tell him look I know a whole lot about this car. He gets louder keeps cutting me off in the middle of my trying to talk to him. He then screams "I said it was the same problem, not the same transmission". Eh, no Mark you didn't and if so, why did they give me a V8 service bulletin? He finally says "why don't you go somewhere else to have your car serviced". Called to speak to the dealership owner, they never called back...
I called GM to register a complaint and waiting to hear back from them. Will keep you posted.

Wed 9/02 GM Customer service has started a file on the matter and is looking into it. Unfortunately I was unable to return their phone call to me today.
__________________
"As ye sow, so shall ye reap" - Me

Mine at sunset

Last edited by KJS; 09-02-2009 at 10:43 PM. Reason: Update to original post
KJS is offline   Reply With Quote
Old 08-28-2009, 09:43 PM   #2
CloudXTC

 
Drives: 1LT|RS|SIM|M6|BA Stereo
Join Date: Jul 2009
Location: Brampton, Ontario
Posts: 1,838
wow... just wow...
if anyone ever treated me like that... i would seriously hurt thier business...
not in a all out rage and crazy way... but where it really hurts... thier pockets.
__________________

1LT | RS | M6 | SIM | BA Stereo
1000 - [07-23-2009] Order Made at dealer
1100 - [08-04-2009] Preliminary order accepted
2000 - [08-25-2009] Accepted by GM
3000 - [09-01-2009] Accepted by production control TPW = 10-05-2009
3300 - [09-28-2009] Scheduled for production
3400 - [10-01-2009] Broadcast - Being Built
3800 - [10-13-2009] Produced - Built- VIN 2G1xxx54917
4200 - [10-19-2009] Shipped
5000 - [10-19-2009] Delivered to the dealer
6000 - [10-20-2009] Delivered to the customer

CloudXTC is offline   Reply With Quote
Old 08-28-2009, 09:55 PM   #3
BigBOSS
 
BigBOSS's Avatar
 
Drives: 2010 Camaro 1LT/RS, 6M, IBM
Join Date: Jul 2009
Location: Austin, TX
Posts: 480
Disgusting.
BigBOSS is offline   Reply With Quote
Old 08-31-2009, 08:34 AM   #4
Hylton


 
Hylton's Avatar
 
Drives: fanboys and ass kissers crazy.
Join Date: May 2008
Location: Ottawa, Ontario
Posts: 7,280
They want to sue you over that? Geez...
__________________
"BBOMG - More than just a car show.... It's an experience!"
Hylton is offline   Reply With Quote
Old 08-31-2009, 08:40 AM   #5
VR Code R6P
 
Drives: 2011 Race Red GT500 w/ SVT Perf Pkg
Join Date: Mar 2009
Location: eastern CO
Posts: 578
I would like to hear what GM says about this, please post response when it comes.
VR Code R6P is offline   Reply With Quote
Old 08-31-2009, 08:44 AM   #6
Ammo7
I GOT HER
 
Ammo7's Avatar
 
Drives: 2010 Camaro 2ss/rs RJT
Join Date: Jul 2009
Location: Duluth Ga 30097
Posts: 399
Quote:
Originally Posted by VR Code R6P View Post
I would like to hear what GM says about this, please post response when it comes.
I agree with you would like to know my self I am glade I have not run into any dealers like this. I hope GM come's down on them hard.
__________________
2SS RJT sun roof RS package Auto.
Order Detail # NMMXX3.
Order date- 07/21/2009
2000, Order accepted by GM0-8/11/09
3000, Order accepted by production control 8/12/2009 TPW 09/07/2009
3300, Order scheduled for production 08/25/09
3800, Order produced 09/12/09 2G1FK1EJ6A9145958
4200, shipped 09/14/09
5000 vehicle at dealer 09/28/09
6000 vehicle delivered to customer 09/28/09
Ammo7 is offline   Reply With Quote
Old 08-31-2009, 08:47 AM   #7
RPO_Z28

 
RPO_Z28's Avatar
 
Drives: 2007 C6Z
Join Date: Jan 2009
Location: RVC, New York
Posts: 1,748
Just curious if the OP bought the Camaro from Arnold Chevrolet.
__________________
RPO_Z28 is offline   Reply With Quote
Old 08-31-2009, 08:53 AM   #8
optical
The Pilot
 
optical's Avatar
 
Drives: 1993 Chevy C1500 Ext Cab, 5.7L
Join Date: Apr 2009
Location: Mesa, AZ
Posts: 184
Quote:
Originally Posted by Hylton View Post
They want to sue you over that? Geez...
+1

Quote:
Originally Posted by RPO_Z28 View Post
Just curious if the OP bought the Camaro from Arnold Chevrolet.
__________________
Driving: 1993 C1500 Ext Cab Truck, 5.7L, BF Goodrich All-Terrains, Named: "SexyTruck"
Future Car: 2011 IOM Camaro 2SS/RS Manual, Black Stripes, Hurst Short-Throw, IO Interior!
optical is offline   Reply With Quote
Old 08-31-2009, 09:20 AM   #9
RoyalKev

 
Drives: 2010 Camaro SS
Join Date: Jan 2009
Location: Maryland
Posts: 973
What a sucky dealer
RoyalKev is offline   Reply With Quote
Old 08-31-2009, 09:37 AM   #10
fsuredneck
 
fsuredneck's Avatar
 
Drives: 2007 Ford Mustang
Join Date: Sep 2008
Location: Kissimmee, FL
Posts: 277
These guys are continuing to show how pathetic they are if they really try to sue you. I wouldn't worry if they tried because it just proves that dealers can be idiots. I've never seen anyone ever try to sue over bad customer reviews. The reviews are there in order to help people better themselves, not to try to defend themselves.
fsuredneck is offline   Reply With Quote
Old 08-31-2009, 09:45 AM   #11
shroomjohn

 
shroomjohn's Avatar
 
Drives: Golden Eagle
Join Date: Jun 2008
Location: No
Posts: 1,135
Hahaha these guys are idiots they cant sue over that you just gave your experience its not even bashing the dealership. The service guy sounds like he was just a little cranky that day. Now threatening a customer cause theyre jackasses wow what a great bunch of guys. The OP has nothing to worry about theyre just acting like they got a hand to play. Wanna get it to stop contact your local media and go down there and see if this is how they treat all customers who question them. Hell what do they threaten to the poor bastard to fill out a bad comment card or a mystery shopper lol.
__________________
Loving this car!
shroomjohn is offline   Reply With Quote
Old 08-31-2009, 10:06 AM   #12
rolnslo
Rolling along...
 
rolnslo's Avatar
 
Drives: 2011 2SS/RS SGM
Join Date: Mar 2008
Location: Houston, TX
Posts: 4,380
Sounds like the service manager is covering for the stupidity of his employees and now the owner is covering for him. What the hell ever happened to the customer is always right (which, in this case, he appears to be)?

At least you did the right thing and opened a cased with GM. That's probably what pissed off the dealer.

I wonder if Arnold Chevrolet threatened to sue the 4 people that filed BBB complaints against them also?
__________________
rolnslo is offline   Reply With Quote
Old 08-31-2009, 10:17 AM   #13
Rookie13
Hooked on AutoX
 
Drives: 1SS/RS
Join Date: Jul 2009
Location: NE Kansas
Posts: 400
Send a message via Yahoo to Rookie13
Quote:
Originally Posted by rolnslo View Post
Sounds like the service manager is covering for the stupidity of his employees and now the owner is covering for him. What the hell ever happened to the customer is always right (which, in this case, he appears to be)?

At least you did the right thing and opened a cased with GM. That's probably what pissed off the dealer.

I wonder if Arnold Chevrolet threatened to sue the 4 people that filed BBB complaints against them also?


...Love this one...
Rookie13 is offline   Reply With Quote
Old 08-31-2009, 10:48 AM   #14
RPO_Z28

 
RPO_Z28's Avatar
 
Drives: 2007 C6Z
Join Date: Jan 2009
Location: RVC, New York
Posts: 1,748
I would suggest calling your salesperson at the dealership and ask for a little intervention. If you bought the car from him, he should be more than happy to get with the owner, service mgr., etc. to try to help you out. He made his commision so he should do something for you.

Did you buy it at Arnold? (I'm assuming you did the way you are talking)
__________________
RPO_Z28 is offline   Reply With Quote
 
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Think about this and the Z28 5th gen 13F20 Camaro ZL1 Forum - ZL1 Specific Topics 41 09-04-2010 12:59 AM
Did you get an order # or any refernce for your pre-order? D1BADZ Camaro Price | Ordering | Tracking | Dealers Discussions 21 05-22-2009 05:39 PM
UPCOMING CAMARO IMPORTANT DATES CamaroScotty 5th Gen Camaro SS LS LT General Discussions 125 01-11-2009 12:31 AM


All times are GMT -5. The time now is 04:59 PM.


Powered by vBulletin® Version 3.8.9 Beta 4
Copyright ©2000 - 2024, vBulletin Solutions, Inc.