08-28-2009, 08:51 PM | #1 |
Drives: '10 RJT,'95&'14 Vette Join Date: Feb 2009
Location: Cut Throat, NY
Posts: 1,723
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Horrible (Dealer) Service List - Arnold Chevrolet in West Babylon NY
While there have been several complaints about dealers during the ordering process, I'm starting a "dealers to avoid - service" thread because of their horrible service department.
Once again, some dealers think its the 1980s again and the customer doesn't know jack sh*t about their cars and can be abusive to the customer. My story: The service department at ARNOLD CHEVROLET in West Babylon, NY told me that the the automatic on my 2010 V6 Camaro was the same as the one on the V8. (The problem was a lag/sag problem from a start of about 10 MPH.) They printed out a service bulletin for the V8 that showed the same problem. I then spoke to the service manager "Mark" and told him, eh, not so fast - they aren't the same trannys and I'm not thrilled with the brush off that the problem is "normal". He gets loud, tells me they are. I tell him look I know a whole lot about this car. He gets louder keeps cutting me off in the middle of my trying to talk to him. He then screams "I said it was the same problem, not the same transmission". Eh, no Mark you didn't and if so, why did they give me a V8 service bulletin? He finally says "why don't you go somewhere else to have your car serviced". Called to speak to the dealership owner, they never called back... I called GM to register a complaint and waiting to hear back from them. Will keep you posted. Wed 9/02 GM Customer service has started a file on the matter and is looking into it. Unfortunately I was unable to return their phone call to me today.
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"As ye sow, so shall ye reap" - Me
Mine at sunset Last edited by KJS; 09-02-2009 at 10:43 PM. Reason: Update to original post |
08-28-2009, 09:43 PM | #2 |
Drives: 1LT|RS|SIM|M6|BA Stereo Join Date: Jul 2009
Location: Brampton, Ontario
Posts: 1,838
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wow... just wow...
if anyone ever treated me like that... i would seriously hurt thier business... not in a all out rage and crazy way... but where it really hurts... thier pockets.
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1LT | RS | M6 | SIM | BA Stereo 1000 - [07-23-2009] Order Made at dealer 1100 - [08-04-2009] Preliminary order accepted 2000 - [08-25-2009] Accepted by GM 3000 - [09-01-2009] Accepted by production control TPW = 10-05-2009 3300 - [09-28-2009] Scheduled for production 3400 - [10-01-2009] Broadcast - Being Built 3800 - [10-13-2009] Produced - Built- VIN 2G1xxx54917 4200 - [10-19-2009] Shipped 5000 - [10-19-2009] Delivered to the dealer 6000 - [10-20-2009] Delivered to the customer |
08-28-2009, 09:55 PM | #3 |
Drives: 2010 Camaro 1LT/RS, 6M, IBM Join Date: Jul 2009
Location: Austin, TX
Posts: 480
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Disgusting.
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08-31-2009, 08:34 AM | #4 |
Drives: fanboys and ass kissers crazy. Join Date: May 2008
Location: Ottawa, Ontario
Posts: 7,280
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They want to sue you over that? Geez...
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"BBOMG - More than just a car show.... It's an experience!"
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08-31-2009, 08:40 AM | #5 |
Drives: 2011 Race Red GT500 w/ SVT Perf Pkg Join Date: Mar 2009
Location: eastern CO
Posts: 578
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I would like to hear what GM says about this, please post response when it comes.
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08-31-2009, 08:44 AM | #6 |
I GOT HER
Drives: 2010 Camaro 2ss/rs RJT Join Date: Jul 2009
Location: Duluth Ga 30097
Posts: 399
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I agree with you would like to know my self I am glade I have not run into any dealers like this. I hope GM come's down on them hard.
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2SS RJT sun roof RS package Auto.
Order Detail # NMMXX3. Order date- 07/21/2009 2000, Order accepted by GM0-8/11/09 3000, Order accepted by production control 8/12/2009 TPW 09/07/2009 3300, Order scheduled for production 08/25/09 3800, Order produced 09/12/09 2G1FK1EJ6A9145958 4200, shipped 09/14/09 5000 vehicle at dealer 09/28/09 6000 vehicle delivered to customer 09/28/09 |
08-31-2009, 08:47 AM | #7 |
Drives: 2007 C6Z Join Date: Jan 2009
Location: RVC, New York
Posts: 1,748
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Just curious if the OP bought the Camaro from Arnold Chevrolet.
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08-31-2009, 08:53 AM | #8 |
The Pilot
Drives: 1993 Chevy C1500 Ext Cab, 5.7L Join Date: Apr 2009
Location: Mesa, AZ
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+1
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Driving: 1993 C1500 Ext Cab Truck, 5.7L, BF Goodrich All-Terrains, Named: "SexyTruck"
Future Car: 2011 IOM Camaro 2SS/RS Manual, Black Stripes, Hurst Short-Throw, IO Interior! |
08-31-2009, 09:20 AM | #9 |
Drives: 2010 Camaro SS Join Date: Jan 2009
Location: Maryland
Posts: 973
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What a sucky dealer
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08-31-2009, 09:37 AM | #10 |
These guys are continuing to show how pathetic they are if they really try to sue you. I wouldn't worry if they tried because it just proves that dealers can be idiots. I've never seen anyone ever try to sue over bad customer reviews. The reviews are there in order to help people better themselves, not to try to defend themselves.
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08-31-2009, 09:45 AM | #11 |
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Hahaha these guys are idiots they cant sue over that you just gave your experience its not even bashing the dealership. The service guy sounds like he was just a little cranky that day. Now threatening a customer cause theyre jackasses wow what a great bunch of guys. The OP has nothing to worry about theyre just acting like they got a hand to play. Wanna get it to stop contact your local media and go down there and see if this is how they treat all customers who question them. Hell what do they threaten to the poor bastard to fill out a bad comment card or a mystery shopper lol.
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Loving this car!
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08-31-2009, 10:06 AM | #12 |
Rolling along...
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Sounds like the service manager is covering for the stupidity of his employees and now the owner is covering for him. What the hell ever happened to the customer is always right (which, in this case, he appears to be)?
At least you did the right thing and opened a cased with GM. That's probably what pissed off the dealer. I wonder if Arnold Chevrolet threatened to sue the 4 people that filed BBB complaints against them also?
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08-31-2009, 10:17 AM | #13 | |
Hooked on AutoX
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Quote:
...Love this one... |
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08-31-2009, 10:48 AM | #14 |
Drives: 2007 C6Z Join Date: Jan 2009
Location: RVC, New York
Posts: 1,748
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I would suggest calling your salesperson at the dealership and ask for a little intervention. If you bought the car from him, he should be more than happy to get with the owner, service mgr., etc. to try to help you out. He made his commision so he should do something for you.
Did you buy it at Arnold? (I'm assuming you did the way you are talking)
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