California Car Cover problems - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

EM1/SS · 05-13-2011, 02:16 PM

I ordered a cover from California Car Covers after I saw a few people say they were good covers. When I ordered it I selected 2011 Camaro convertible. The order in my checkout did not say convertible on it anywhere so I got on a live chat with a customer service rep and explained my problem. She took my order number and said she would make sure it went out as a convertible cover. I picked the car up yesterday and put the cover on and it had the pouch for the shark fin on the roof. I called them today and explained the problem and they said they would place the correct order for me and send a UPS shipping label. Then 5 minutes later he called back and said he had talked to his boss and that cover should fit my car. I told him it might fit but I wanted a cover for a convertible. He then said he went on their web site and it would not even give him the choice of convertible for this fabric (Extreme weave). I told him it had the choice when I placed my order. He basically said he didn't think it did and I must have been mistaken. As soon as I got off the phone I tried it again and it had the choice for a 2011 Camaro convertible.
Now I don't know if he doesn't know what he's talking about or if they send a coup cover to all the convertible orders? I will not deal with them again.
Anyone know a different cover company that makes a good cover?

Buffnshine · 05-13-2011, 02:44 PM

Try covercraft. Did they end up taking yours back?

HDRDTD · 05-13-2011, 02:48 PM

I would have gone to their web site while you had them on the phone, and would have taken them click by click through what you were selecting with the hopes that they could do the same thing at the same time on their end so you could show them exactly how you got to the screen that showed where you could indeed choose a 2011 Convertible.

It's entirely possible that there is a descrepancy between their web site and their internal ordering system.

Just a thought.

panther2469 · 05-13-2011, 02:54 PM

Ive ordered from them alot, sorry to hear your having problems with your order. they are 10 min from my house if you want you could pm me your order info and i can go down there and talk to them.

EM1/SS · 05-13-2011, 03:02 PM

Quote:

Originally Posted by Buffnshine

Try covercraft. Did they end up taking yours back?

They said they were going to email me a UPS tag for it and I could take it to UPS.

Mick · 05-16-2011, 08:23 AM

Quote:

Originally Posted by Buffnshine

Try covercraft.

I'm also very satisfied with Covercraft. Bought one for my 'vert but have one for another car too.

05-13-2011, 02:16 PM	#1
EM1/SS Drives: 11 2SS/RS M6 vert Join Date: Dec 2010 Location: NSB, FL Posts: 705	California Car Cover problems I ordered a cover from California Car Covers after I saw a few people say they were good covers. When I ordered it I selected 2011 Camaro convertible. The order in my checkout did not say convertible on it anywhere so I got on a live chat with a customer service rep and explained my problem. She took my order number and said she would make sure it went out as a convertible cover. I picked the car up yesterday and put the cover on and it had the pouch for the shark fin on the roof. I called them today and explained the problem and they said they would place the correct order for me and send a UPS shipping label. Then 5 minutes later he called back and said he had talked to his boss and that cover should fit my car. I told him it might fit but I wanted a cover for a convertible. He then said he went on their web site and it would not even give him the choice of convertible for this fabric (Extreme weave). I told him it had the choice when I placed my order. He basically said he didn't think it did and I must have been mistaken. As soon as I got off the phone I tried it again and it had the choice for a 2011 Camaro convertible. Now I don't know if he doesn't know what he's talking about or if they send a coup cover to all the convertible orders? I will not deal with them again. Anyone know a different cover company that makes a good cover? __________________ LSA supercharger, Borla S-Type cat back, BMR/ Pedders Suspension, Kooks stepped LT's, GM 3.91, and RDP tune.

05-13-2011, 02:44 PM	#2
Buffnshine So Cal Camaro5 Race Team Drives: '10 SS/RS, '06 HHR, '70 El Camino Join Date: Sep 2009 Location: Huntington Beach, CA Posts: 2,589 View My Garage	Try covercraft. Did they end up taking yours back? __________________ TEAM L99 - So Cal Camaro5 Race Team #27 9/5/09 Purchased #36962 Black 1SS/RS L99 "E-TCKT" Base Dyno 328hp/341tq @BBK meet Mods to Date: Window Tint 5% & 15%, ACC P13W Lighting, Adaptive DRL Harness, Ghost Armor, Lloyds "SS" Mats, Dash Plaque, Flowmaster Outlaw Exhaust, Drake Front Bowtie Delete, Stealth 3457 Chrome/Mirror Signal Bulbs, Grant Revolutions Steering Wheel, PFADT Sport Springs, Sway Bars, End Links, Trailing Arms, 4 Wheel Alignment, Hurst Auto Shifter and Paddle Shifter, Satin Black Rear Tail Light Bezels

05-13-2011, 02:54 PM	#4
panther2469 Drives: 2011 2SS RS SIM Litho # 193 Join Date: Jun 2007 Location: West Hills, CA Posts: 5,085 View My Garage	Ive ordered from them alot, sorry to hear your having problems with your order. they are 10 min from my house if you want you could pm me your order info and i can go down there and talk to them. __________________

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05-13-2011, 02:48 PM	#3
HDRDTD Drives: 2013 Triple Black ZL1 Vert M6 ECF Join Date: Mar 2011 Location: Trenton, Michigan Posts: 7,047	I would have gone to their web site while you had them on the phone, and would have taken them click by click through what you were selecting with the hopes that they could do the same thing at the same time on their end so you could show them exactly how you got to the screen that showed where you could indeed choose a 2011 Convertible. It's entirely possible that there is a descrepancy between their web site and their internal ordering system. Just a thought.