Picked up 1LE with unintended option

[2cnd chance]

Wow!!! They need to have their *** Kicked by GM.

[Mr. iNCREDIBLE]

Originally Posted by crklonghorn

now they are posting my first as a new vehicle and not mentioning the damage. Very shady.
http://www.donhewlett.com/VehicleDet...-TX/1878464843

someone or a couple hundred someones on this forum should click the ask a question button and ask if there is a $5000 discount for the DIY dent in the drivers door.

I already did, who's gonna join me.

[crklonghorn]

Originally Posted by Mr. iNCREDIBLE

someone or a couple hundred someones on this forum should click the ask a question button and ask if there is a $5000 discount for the DIY dent in the drivers door.

I already did, who's gonna join me.

Ask for 10k. They offered me that much with sales price included.

[2ssx2]

I sent them a note

[Smart Line]

my note:
"if there is a $9000 discount for the DIY dent in the drivers door.
ive been looking for a great deal on a 1le."


lets see what they say?

[CrystalRedTintcoat]

Originally Posted by crklonghorn

bit of an update. the sales guy i had been dealing with texted me this morning saying they no longer wanted to sell me the vehicle. This is after i submitted my initial customer survey and have a written purchase agreement on the second vehicle.

He's chicken b/c he doesn't want to get dinged. I think their compensation and dealer rating is HIGHLY a function of how we rate them.

[crklonghorn]

Originally Posted by CrystalRedTintcoat

He's chicken b/c he doesn't want to get dinged. I think their compensation and dealer rating is HIGHLY a function of how we rate them.

I think that is what spurred the text message. I received my survey for the first car from GM. The only correspondence I received during that time was from their customer service specialist informing me to "make sure I check the option saying I no longer own the car so I don't get mailers about it." When I started filling out the survey I found that checkbox options you out of the survey. So I ignored it and filled out the survey. I even put the text of that email in the comments section (which I ran out of space in).

[Chevrolet Customer Svc]

Originally Posted by crklonghorn

Picked up my 1LE finally today. Delivered Tues but had to wait all week since work kept me from going to pick up until today. Longest 4 days ever!

noticed a very large dent on the underside of the driver door (you can see the door seal). crappy end to what should have been an awesome experience. The dealer is going to be fixing it Monday, but I really didn't want to have bodywork done on a brand new vehicle (had to do that on my Ford)

Anyone else have damage upon arrival? Despite the dent the car is absolutely amazing.

We certainly apologize for the frustrations you are currently experiencing. Please let us know if they were able to correct this smoothly.

On a much lighter note, congratulations, and welcome to the 1LE family!

Brandon
Chevrolet Customer Service

[Smart Line]

Originally Posted by Smart Line

my note:
"if there is a $9000 discount for the DIY dent in the drivers door.
ive been looking for a great deal on a 1le."


lets see what they say?

Today's answer,

Thank you for contacting me on the 1LE Camaro. I*hope you're excited about getting a new*Camaro*and I am*here to make sure you*drive away with the best deal possible. Below are stock photos only, I can get you some pictures of the*actual car if you would lke. I am not sure where you got a "$9,000 discount" for the damage that was repaired, but I can make you a great deal on this car.

Offer41+k
Sent from my I phone

[crklonghorn]

Originally Posted by Smart Line

Today's answer,

Thank you for contacting me on the 1LE Camaro. I*hope you're excited about getting a new*Camaro*and I am*here to make sure you*drive away with the best deal possible. Below are stock photos only, I can get you some pictures of the*actual car if you would lke. I am not sure where you got a "$9,000 discount" for the damage that was repaired, but I can make you a great deal on this car.

Offer41+k
Sent from my I phone

Lol. Diminished value for bodywork, second owner, and 176 miles. 9k sounds reasonable to me.

[crklonghorn]

From my BBB complaint. I love the name calling. In my follow up response I asked for proof since I have only communicated via email and text outside of calling the sales manager once.


12/17/2012 HNQ BBB RECEIVE BUSINESS RESPONSE : From: Mike Hewlett (mailto:mike@donhewlett.com)
Sent: Monday, December 17, 2012 10:42 AM
To: Hana N. Qashu-Garcia
Subject: RE: Case # 90235542:
Hana -
Thank you for processing this customer's concern. Since our phone call I've had the chance to visit with our Sales Management team to learn more about this situation. Apparently after the damage was found by the customer on his new Camaro the dealership agreed to 'unwind' the deal, provide a full reimbursement and order an exact replacement vehicle for the customer. After this was agreed to and the replacement order was done the customer became very hostile and belligerent to our staff and on a manufacturer's survey. At this point we determined it was best to advise the customer to seek another dealer for his purchase as we were not confident we could meet his personal standards for satisfactory service.
I feel it's important to note that we have been the No. 1 selling Chevrolet dealer in Central Texas for the past five years. More importantly we have earned one of the highest customer satisfaction ratings of any GM dealer in the area and continue to enjoy high marks from our customers.
Thank you and have a wonderful Holiday -
Mike Hewlett

[crklonghorn]

BTW I ordered for the third time at another local dealer yesterday. Little cheaper on the agreed price too

[JusticePete]

Originally Posted by SUKXOST

GM sucks @ ensuring the cars are ready for pick up. I've seen a bunch (1LE and otherwise) lately with things wrong @ delivery and ready for pickup. HOW do they miss these things? Such BS

Really?

Pre-Delivery Inspection (PDI) is the Dealer responsibility. The customer has a similar responsibility to inspect the car. In this case it would appear that the PDI Tech, the sales professional, the buyer and his brother all overlooked the flaw at the dealership before, during and after delivery. Personally, every time I hand wash and detail a new car I find cosmetic flaws. This is after I swear I looked it over with a magnifying glass. The interior is similar, but dependent on the angle of sunlight.

[JusticePete]

Originally Posted by crklonghorn

BTW I ordered for the third time at another local dealer yesterday. Little cheaper on the agreed price too