Just when I thought I found a good dealership in South Florida.... - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Alarick · 06-12-2012, 09:24 AM

They damaged my two front rims while replacing the tires and said "Our tire machine is made so it won't do that" and refused to do anything...

Now the scrape is partially on the inside edge near the bead of the tire, don't think I could have done that if I tried.

ihaveacamaro · 06-12-2012, 09:33 AM

Chevrolet Customer Service is a user on here. Let him know and he will get you a case number and set everything up for you.

Daily Driver · 06-12-2012, 09:34 AM

Ask what type of machines do they have, name and model. How much experiance does the employee operating it have? Thats BS they are not facing up to it if they really did do the damage. Hope you get this resolved quickly.

TJ91 · 06-12-2012, 09:36 AM

yeap, call GM customer service immediately. Its what I did and boy let me tell you, they were great and made my dealer fix what they caused

Alarick · 06-12-2012, 09:37 AM

I've already called the Chevy CS 800 number.

Did not think to ask the model of the machine, but did ask if it was the same tech that changed the front and rear tires, they said it was, and also they mentioned that their machine was "Brand new" and cost "$25k"

Also walked in one of the managers offices and heard the tail end of a conversation on speakerphone where he was told "you need to stick by saying it did not hapen here"

They also washed my Camaro and that was odd since they have been told many many times DO NOT WASH the Camaro.

TJ91 · 06-12-2012, 09:40 AM

make sure you tell that to GM. Those basterds, where else would it have got damaged at? Clowns!

jeffny09 · 06-12-2012, 09:41 AM

I cant see the pics well..but does it.scrape off?

PsychoZL1 · 06-12-2012, 09:45 AM

Quote:

Originally Posted by Alarick

Did not think to ask the model of the machine, but did ask if it was the same tech that changed the front and rear tires, they said it was, and also they mentioned that their machine was "Brand new" and cost "$25k"

I would've told the dealer that it doesn't matter how new or expensive their tire mounting machine is if their technician doesn't know how use it properly!

Hopefully this gets resolved to your satisfaction.

Alarick · 06-12-2012, 09:53 AM

Quote:

Originally Posted by jeffny09

I cant see the pics well..but does it.scrape off?

There was some rubber on there, and that did come off during the wash, but but it's still a very clean scratch.
No real metal damage, just a clean removal of paint from the rim.

And they where VERY insistant that their machine was not capable of damaging a rim.

sprtplt · 06-12-2012, 10:00 AM

Unfortunately, we must ALWAYS point out undamaged wheels (and the rest of the car for that matter) to anyone about to do work on them and carefully check again before leaving.

Wheel damage with low profile, stiff sidewalled tires is rampant.

Every vendor servicing cars is instructed to deny responsibility once you have left the premises. In fact, if you did not make a point of showing them the undamaged wheels to begin with, they will most likely try and say they came in that way. Just the way it is.

Russell James · 06-12-2012, 10:21 AM

Definately tire machine damage.

Even the best tire machines in the world can do that without the right skills, rim protectors....

Find out who said that on the speaker phone, and what he drives. Brick through the side window with a note that says - it didn't happen here.

Chevrolet Customer Svc · 06-12-2012, 10:25 AM

Quote:

Originally Posted by Alarick

They damaged my two front rims while replacing the tires and said "Our tire machine is made so it won't do that" and refused to do anything...

Now the scrape is partially on the inside edge near the bead of the tire, don't think I could have done that if I tried.

I certainly apologize for the frustrations that you are experiencing with your rims. If you could please send me you first and last name, address, phone number, VIN, mileage and involved dealership, I will be more than happy to set up a case for you and see if there are any options available to you. I look forward to your reply.

***Also thank you for mentioning me fellow members!

Brandon
Chevrolet Customer Service

Alarick · 06-12-2012, 10:40 AM

PM sent.

ponbigi · 06-12-2012, 10:46 AM

Always, and I mean always do a thorough walk thru with a dealer check in paper signed by both parties with a copy in your hands when you drop off your car for service. There is a reason why most dealers dont do this unless asked for.

06-12-2012, 09:24 AM	#1
Alarick Drives: 2010 IOM 2SS Join Date: Apr 2008 Location: Coral Springs Florida Posts: 357 View My Garage	Just when I thought I found a good dealership in South Florida.... They damaged my two front rims while replacing the tires and said "Our tire machine is made so it won't do that" and refused to do anything... Now the scrape is partially on the inside edge near the bead of the tire, don't think I could have done that if I tried.

06-12-2012, 09:36 AM	#4
TJ91 :chevy: Drives: 2LT/RS Join Date: Jun 2008 Location: Toronto Posts: 13,033	yeap, call GM customer service immediately. Its what I did and boy let me tell you, they were great and made my dealer fix what they caused __________________ CAMARO Consult your doctor before taking Camaro Side effects include Sudden increase in Heart Rate, Insomnia and occasional hallucinations If you experience Permagrin exceeding 4 hours after taking Camaro, seek immediate Camaro5 Help CAMARO Bringing excitment back into the Garage

06-12-2012, 09:40 AM	#6
TJ91 :chevy: Drives: 2LT/RS Join Date: Jun 2008 Location: Toronto Posts: 13,033	make sure you tell that to GM. Those basterds, where else would it have got damaged at? Clowns! __________________ CAMARO Consult your doctor before taking Camaro Side effects include Sudden increase in Heart Rate, Insomnia and occasional hallucinations If you experience Permagrin exceeding 4 hours after taking Camaro, seek immediate Camaro5 Help CAMARO Bringing excitment back into the Garage

06-12-2012, 09:41 AM	#7
jeffny09 Drives: 2010 camaro Join Date: Nov 2008 Location: new york Posts: 5,618	I cant see the pics well..but does it.scrape off? __________________ top 10 reason why real men drive stick. 10. A manual transmission is the ultimate in control 9. You can use automotive jargon and not sound like a total tool 8. You can't spell "manual" without "man" 7. Manual transmissions prove you can do more than one thing at a time 6. You can't drift in an auto 5. You can't pull fancy moves in an automatic 4. You get better fuel economy with a stick 3. You’ll never look like a chump if you can drive stick 2. Manual transmission cars are faster 1. Women like a guy who is good with his hands.

06-12-2012, 09:33 AM	#2
ihaveacamaro I like teeth. Drives: #198 Join Date: Oct 2009 Location: Ft. Lauderdale, Florida Posts: 4,817	Chevrolet Customer Service is a user on here. Let him know and he will get you a case number and set everything up for you.

06-12-2012, 09:34 AM	#3
Daily Driver Drives: Silver Bullet Join Date: Sep 2010 Location: DFW Posts: 845	Ask what type of machines do they have, name and model. How much experiance does the employee operating it have? Thats BS they are not facing up to it if they really did do the damage. Hope you get this resolved quickly.

06-12-2012, 09:37 AM	#5
Alarick Drives: 2010 IOM 2SS Join Date: Apr 2008 Location: Coral Springs Florida Posts: 357 View My Garage	I've already called the Chevy CS 800 number. Did not think to ask the model of the machine, but did ask if it was the same tech that changed the front and rear tires, they said it was, and also they mentioned that their machine was "Brand new" and cost "$25k" Also walked in one of the managers offices and heard the tail end of a conversation on speakerphone where he was told "you need to stick by saying it did not hapen here" They also washed my Camaro and that was odd since they have been told many many times DO NOT WASH the Camaro.

06-12-2012, 10:00 AM	#10
sprtplt Drives: Corvette Join Date: Sep 2009 Location: South Carolina Posts: 322	Unfortunately, we must ALWAYS point out undamaged wheels (and the rest of the car for that matter) to anyone about to do work on them and carefully check again before leaving. Wheel damage with low profile, stiff sidewalled tires is rampant. Every vendor servicing cars is instructed to deny responsibility once you have left the premises. In fact, if you did not make a point of showing them the undamaged wheels to begin with, they will most likely try and say they came in that way. Just the way it is.

06-12-2012, 10:21 AM	#11
Russell James Drives: '15 SS 1LE, '69 Z28 drag car Join Date: Dec 2009 Location: Mich Posts: 4,483	Definately tire machine damage. Even the best tire machines in the world can do that without the right skills, rim protectors.... Find out who said that on the speaker phone, and what he drives. Brick through the side window with a note that says - it didn't happen here.

06-12-2012, 10:40 AM	#13
Alarick Drives: 2010 IOM 2SS Join Date: Apr 2008 Location: Coral Springs Florida Posts: 357 View My Garage	PM sent.

06-12-2012, 10:46 AM	#14
ponbigi Drives: 2011 CAMARO LS Join Date: Sep 2010 Location: Chandler, AZ Posts: 326	Always, and I mean always do a thorough walk thru with a dealer check in paper signed by both parties with a copy in your hands when you drop off your car for service. There is a reason why most dealers dont do this unless asked for.