Bad Service from Dealer - Page 3 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Muck_Fustangs · 03-24-2011, 02:15 PM

somebody please point me to the right direction... when i post something, I click view subscribed threads but nothing shows up...

Chevrolet Customer Svc · 03-25-2011, 02:45 PM

Moni, thank you for posting your case number. I checked through it and I see that it has been moved along properly. I will be keeping an eye on your case. I will try to update you with pertinent information as often as I can.

Jeff Morris, Chevrolet Customer Service

ravensjeff · 03-25-2011, 03:25 PM

Quote:

Originally Posted by Chevrolet Customer Svc

Moni, thank you for posting your case number. I checked through it and I see that it has been moved along properly. I will be keeping an eye on your case. I will try to update you with pertinent information as often as I can.

Jeff Morris, Chevrolet Customer Service

Thanks for taking the time out to help a fellow C5 board member.

Moni · 03-25-2011, 03:49 PM

Quote:

Originally Posted by Chevrolet Customer Svc

Moni, thank you for posting your case number. I checked through it and I see that it has been moved along properly. I will be keeping an eye on your case. I will try to update you with pertinent information as often as I can.

Jeff Morris, Chevrolet Customer Service

Thanks..dude said he would call me back today. It's 3:47 no call yet.

Moni · 03-25-2011, 05:26 PM

No call from GM today as promised. So much for follow-up.

PercyJWellingtonIII · 03-25-2011, 09:46 PM

Man thats some F'ed up sh!t. What it the name of this dealer so we can call them, email them and give them hell on the shiddy service they offer. If they did that to your Camaro that can do it it to all of ours. They need to condemn that dump of a dealer.

Moni · 03-25-2011, 10:08 PM

Quote:

Originally Posted by PercyJWellingtonIII

Man thats some F'ed up sh!t. What it the name of this dealer so we can call them, email them and give them hell on the shiddy service they offer. If they did that to your Camaro that can do it it to all of ours. They need to condemn that dump of a dealer.

Hi, it's Ron Carter in Alvin Tx. They are a pretty good size of dealer, but crappy workmanship. First issue I've had with my car, just makes me crazy

.

I won't take it back to them, so GM is trying to figure out what they should do because I refuse to pay for a service again to have it fixed.

RAYSRT8 · 03-25-2011, 10:26 PM

I feel your pain. I just went through a bunch or crap with my Freeland Chevrolet in Nashville, TN. I paid them $1489.00 to do some work and they screwed it up so I had to drive it all the way to Jannetty Racing in CT to get it fixed properly. I have a thread on this as well. Good news is I got all my money back today by filing a claim against them. We all need to stand up to the dealers that do sub-par work. We all paid good money for these vehicle.

http://www.camaro5.com/forums/showthread.php?t=135073

Capthowdy · 03-25-2011, 10:27 PM

Here is What I had to write on both my survey and letter from my Jackwagon of a Dealer..

I am Sorry but Your Dealership has Done Nothing to give me a reason to give you a COMPLETELY SATISFIED Survey......From the purchase of my car from you which was the WORST
Experience I've ever had Buying a car to the Service that you now have COMPLETELY NOT SATISFIED ME. I really had my Doubts that the service in your Dealership was going to be any better or Different than my buying experience....and I was Right..From telling me that the problems in the paint on my roof were "all Taken Care of" with some "Special Product"...That was not...it is still the same...To Parking my Car With fresh paint DIRECTLY under a Tree that was dropping so much leaves and pollen on it that the ENTIRE car was coated yellow with pollen and the Fresh painted Trunk lid was COVERED With leaves and Bird excrement...I have been in the Automotive Industry for 25 years and would expect Service at the Dealership level to be alot more Professional than yours has presented itself...I mean who delivers a car from service like that? are you kidding me? You take my $40,000 car and treat it like that? When I am servicing a car, It does not matter if its 1 month 1year or 20 years old, I treat it as if it were my own car...When I came in for this warranty work I was really reluctant to bring it in for fear of this very type of problem I knew was going to happen.But I said to myself that I had to give your service a chance since the sales and service are two quite different departments.Well it seems that the incompetence is in every part of your dealership. I am truly sorry that I've had to Write this and will have to AGAIN give you a poor survey score but I have no choice. Maybe after enough bad reviews someone or something will be done to get your customer service at the Professional level it should be at. Because it's not even close....

Sincerely,
Dennis Wood

That's not the only problems I've had there either but man they are the worst....

.....going to try another one south of me where I first test drove a Camaro but could not make a deal on my trade...maybe the Service there i a t least a LITTLE better ....I Hope!

Moni · 03-26-2011, 08:58 AM

Wow crazy stories, its just unreal!! All I want is my money back. We'll see what next week brings.

PercyJWellingtonIII · 03-26-2011, 09:09 AM

Quote:

Originally Posted by Moni

Hi, it's Ron Carter in Alvin Tx. They are a pretty good size of dealer, but crappy workmanship. First issue I've had with my car, just makes me crazy

.

I won't take it back to them, so GM is trying to figure out what they should do because I refuse to pay for a service again to have it fixed.

===============

Its not covered under wrranty?

Moni · 03-26-2011, 01:05 PM

Quote:

Originally Posted by PercyJWellingtonIII

===============

Its not covered under wrranty?

They finally got all the warranty issues taken care of. Everything appears to be in working order on that part. What's sad is I'm fighting them over a proper alignment. It's not out by far, but I was preached to the week before about it being with in spec, blah blah blah and they never put it on the machine until I brought it back again. The front left is still out, which was the original issue. And I paid for it.

Chevrolet Customer Svc · 03-29-2011, 10:29 AM

Moni have you been contacted by your agent yet?

Jeff Morris, Chevrolet Customer Service

Moni · 03-29-2011, 12:00 PM

Rolando called me yesterday to say hi apparently because he had nothing. He spoke with the service mgr who told him I was provided a doc showing the car was in spec. But he would not provide to Rolando, so I did. My patients is lowering real quick, how much "research" does it take. Someone needs to push Rolando along or I'm moving up the food chain.

Edit... my OnStar light is now red called them today and they said to take it to the dealer they couldn't diagnose. Also use the AC and it is cooling however there seems to be a little more air than normal coming from the foot well when it's not on the foot setting. Talked to another dealer today, going by for a consult on Friday. If I have to leave it because Ron Carter did something wrong, which is very likely) be expecting a warranty call from Norman Frede to fix the issue and a bill for my rental.
BTW.... I left a message for Rolando this afternoon since he never called back as promised...again.

03-24-2011, 02:15 PM	#29
Muck_Fustangs Drives: 2011 Chevrolet Camaro Join Date: Mar 2011 Location: Alabama Posts: 135 View My Garage	somebody please point me to the right direction... when i post something, I click view subscribed threads but nothing shows up... __________________ www.speedsouth.com

03-25-2011, 05:26 PM	#33
Moni H-Town Camaro Club VP Drives: Black 2010 2SS/RS Join Date: Oct 2009 Location: Magnolia, Texas Posts: 657	No call from GM today as promised. So much for follow-up. __________________ Khaoss 2010 2SS/RS http://www.khaoss2010.com/

03-25-2011, 10:26 PM	#36
RAYSRT8 Drives: 2011 Challenger SRT8 6.4L 392 Hemi Join Date: Jul 2010 Location: Smyrna, TN Posts: 778 View My Garage	I feel your pain. I just went through a bunch or crap with my Freeland Chevrolet in Nashville, TN. I paid them $1489.00 to do some work and they screwed it up so I had to drive it all the way to Jannetty Racing in CT to get it fixed properly. I have a thread on this as well. Good news is I got all my money back today by filing a claim against them. We all need to stand up to the dealers that do sub-par work. We all paid good money for these vehicle. http://www.camaro5.com/forums/showthread.php?t=135073 __________________ 2011 Stock 6.4L 392 Hemi Challenger Flowmaster American Thunder Series Cat Back Camaro parts for sale: http://www.camaro5.com/forums/showthread.php?t=152474

03-25-2011, 10:27 PM	#37
Capthowdy Drives: 2010 2SS RS IOM Join Date: Jun 2010 Location: Fort Lauderdale Fl Posts: 1,048	Here is What I had to write on both my survey and letter from my Jackwagon of a Dealer.. I am Sorry but Your Dealership has Done Nothing to give me a reason to give you a COMPLETELY SATISFIED Survey......From the purchase of my car from you which was the WORST Experience I've ever had Buying a car to the Service that you now have COMPLETELY NOT SATISFIED ME. I really had my Doubts that the service in your Dealership was going to be any better or Different than my buying experience....and I was Right..From telling me that the problems in the paint on my roof were "all Taken Care of" with some "Special Product"...That was not...it is still the same...To Parking my Car With fresh paint DIRECTLY under a Tree that was dropping so much leaves and pollen on it that the ENTIRE car was coated yellow with pollen and the Fresh painted Trunk lid was COVERED With leaves and Bird excrement...I have been in the Automotive Industry for 25 years and would expect Service at the Dealership level to be alot more Professional than yours has presented itself...I mean who delivers a car from service like that? are you kidding me? You take my $40,000 car and treat it like that? When I am servicing a car, It does not matter if its 1 month 1year or 20 years old, I treat it as if it were my own car...When I came in for this warranty work I was really reluctant to bring it in for fear of this very type of problem I knew was going to happen.But I said to myself that I had to give your service a chance since the sales and service are two quite different departments.Well it seems that the incompetence is in every part of your dealership. I am truly sorry that I've had to Write this and will have to AGAIN give you a poor survey score but I have no choice. Maybe after enough bad reviews someone or something will be done to get your customer service at the Professional level it should be at. Because it's not even close.... Sincerely, Dennis Wood That's not the only problems I've had there either but man they are the worst.........going to try another one south of me where I first test drove a Camaro but could not make a deal on my trade...maybe the Service there i a t least a LITTLE better ....I Hope! __________________ THE "MENACE"

03-26-2011, 08:58 AM	#38
Moni H-Town Camaro Club VP Drives: Black 2010 2SS/RS Join Date: Oct 2009 Location: Magnolia, Texas Posts: 657	Wow crazy stories, its just unreal!! All I want is my money back. We'll see what next week brings. __________________ Khaoss 2010 2SS/RS http://www.khaoss2010.com/

03-25-2011, 02:45 PM	#30
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,328	Moni, thank you for posting your case number. I checked through it and I see that it has been moved along properly. I will be keeping an eye on your case. I will try to update you with pertinent information as often as I can. Jeff Morris, Chevrolet Customer Service

03-25-2011, 09:46 PM	#34
PercyJWellingtonIII Account Suspended Drives: pontiac Join Date: Feb 2011 Location: Md Posts: 1,512 View My Garage	Man thats some F'ed up sh!t. What it the name of this dealer so we can call them, email them and give them hell on the shiddy service they offer. If they did that to your Camaro that can do it it to all of ours. They need to condemn that dump of a dealer.

03-29-2011, 10:29 AM	#41
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,328	Moni have you been contacted by your agent yet? Jeff Morris, Chevrolet Customer Service

03-29-2011, 12:00 PM	#42
Moni H-Town Camaro Club VP Drives: Black 2010 2SS/RS Join Date: Oct 2009 Location: Magnolia, Texas Posts: 657	Rolando called me yesterday to say hi apparently because he had nothing. He spoke with the service mgr who told him I was provided a doc showing the car was in spec. But he would not provide to Rolando, so I did. My patients is lowering real quick, how much "research" does it take. Someone needs to push Rolando along or I'm moving up the food chain. Edit... my OnStar light is now red called them today and they said to take it to the dealer they couldn't diagnose. Also use the AC and it is cooling however there seems to be a little more air than normal coming from the foot well when it's not on the foot setting. Talked to another dealer today, going by for a consult on Friday. If I have to leave it because Ron Carter did something wrong, which is very likely) be expecting a warranty call from Norman Frede to fix the issue and a bill for my rental. BTW.... I left a message for Rolando this afternoon since he never called back as promised...again. __________________ Khaoss 2010 2SS/RS http://www.khaoss2010.com/ Last edited by Moni; 03-29-2011 at 04:09 PM.

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