For Those with Camaro Problems...Escalation Procedure - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Inspector 17 · 03-16-2010, 05:22 PM

There have been a few threads on here started by people who have had problems with their cars that were not handled or resolved to their satisfaction by their dealer. In some cases, these have been escalated (thanks in part to this forum and its members) to GM and are in the process of being addressed. In some cases, people have been bashing GM, their dealers, the Camaro, etc.

I realized that many people don't know the options that are available to them when it comes to getting issues like this addressed. So I felt I would outline what should be done in these cases. Please note, these are for issues that have not been handled appropriately or to your satisfaction by your dealer. Don't contact GM if you haven't gone to your dealer first and at least given them a chance to address the problem.

The first step should always be to take the car back to your dealer. Give the dealer a chance to address the issue. [This is where having a reliable dealer and having a good relationship with them comes in handy, but I digress.] Personally, I would recommend documenting this process for yourself just in case it does need to be escalated later.

If your issue hasn't been resolved to your satisfaction and you feel that the dealer is not being helpful, you should contact GM's Customer Assistance Group at 1-800-508-3060. This number has been established exactly for cases like this. They are there to assist you in getting a resolution to your problem.

If you feel further escalation is necessary, PM me.

Don't bash GM if you haven't taken the proper steps to make sure that your issue has been resolved. I hope this helps anyone who may be experiencing issues.

NOTE: If you have contacted or state you are going to contact a lawyer my ability to assist you will be limited. I know some people get frustrated with dealing with these issues and I don't blame them. In fact, I completely understand. I just want to be upfront and honest with what I can and can't help with.

jeffny09 · 03-16-2010, 05:34 PM

peteeeeee!!!!!!!!!!!!!!!!!!!!!

Inspector 17 · 03-16-2010, 05:42 PM

Quote:

Originally Posted by jeffny09

peteeeeee!!!!!!!!!!!!!!!!!!!!!

Wuz up Jefffff!

jeffny09 · 03-16-2010, 05:48 PM

Quote:

Originally Posted by camaropete

Wuz up Jefffff!

oooo nothing new man, been meaning to email you but been a bit busy latly bro! how bout you?>

Number 3 · 03-17-2010, 07:53 AM

Thanks to Camropete for posting this. I have given some of you this number in the past in hopes that you would do exactly as he has suggested.

You can use this number to report a problem with your dealer or a problem with your vehicle that has not been resolved to your satisfaction.

To report an issue regarding a dealership:
First contact the Customer Assistance Group by calling 1-800-508-3060
If the issue is still not resolved and the customer is in need of additional assistance:
Complete the Escalated Customer Assistance Form (note: You MUST have an existing Service Request (SR) number from the Customer Assistance Group in order to request Escalated Customer Assistance.)

For questions regarding GM warranty coverage (new car warranty and GMPP warranty)
Contact with the Customer Assistance Group at 1-800-508-3060

To follow up on an existing customer case with Customer Assistance Center:
Complete the Escalated Customer Assistance Form (note: You MUST have an existing Service Request (SR) number from the Customer Assistance Group in order to request Escalated Customer Assistance.)

The escalation process is a form that I or any GM employee submits internally but you will have to have the SR number which you can only get from Customer Assistance.

So the process asks that you give your dealer a chance to take care of you. If not then you can call the 1-800 number and if that doesn't work, have a GM employee go to the "How to help a customer" website and submit an Escalation Form on your behalf. And you can PM me if you have problems with this or if you need help with escallation.

I can assure you that there is a significant focus on making sure GM customere are the most satisfied. As Mr. Reuss has stated, we will do it one customer at a time.

*GTAHVIT* · 03-17-2010, 01:20 PM

Great information.

Thanks guys!

Dr Jkel · 03-17-2010, 01:32 PM

Does this work on the Camaro or any General Motors Vehicle? Also does the vehicle have to be in warranty? I am having a problem, not with my Camaro but my Truck, it's a long story, but no resolution.

Number 3 · 03-17-2010, 05:13 PM

Quote:

Originally Posted by Dr Jekel

Does this work on the Camaro or any General Motors Vehicle? Also does the vehicle have to be in warranty? I am having a problem, not with my Camaro but my Truck, it's a long story, but no resolution.

Any GM Vehicle. Try that 1-800 number. This is not a Camaro only program for helping customers.

ron10 · 03-17-2010, 05:17 PM

great info.thanks.

Partick · 03-17-2010, 05:24 PM

Great info, hats off to camaropete and Number3!

Dr Jkel · 03-19-2010, 09:30 AM

Quote:

Originally Posted by Number 3

Any GM Vehicle. Try that 1-800 number. This is not a Camaro only program for helping customers.

Thanks Number 3, I will give it a try. I am just really frustrated about my truck.

skuttduck · 04-08-2010, 08:43 PM

Suggest Sticky for this thread.

LSP2010 · 04-08-2010, 08:51 PM

k

Inspector 17 · 04-09-2010, 07:09 AM

Also, anyone who uses the process please post your results so others can see how things were handled.

03-16-2010, 05:22 PM	#1
Inspector 17 I love crepes Drives: 2017 ZL1 NGM A10 Join Date: Oct 2008 Location: Maryland Posts: 4,955 View My Garage	For Those with Camaro Problems...Escalation Procedure There have been a few threads on here started by people who have had problems with their cars that were not handled or resolved to their satisfaction by their dealer. In some cases, these have been escalated (thanks in part to this forum and its members) to GM and are in the process of being addressed. In some cases, people have been bashing GM, their dealers, the Camaro, etc. I realized that many people don't know the options that are available to them when it comes to getting issues like this addressed. So I felt I would outline what should be done in these cases. Please note, these are for issues that have not been handled appropriately or to your satisfaction by your dealer. Don't contact GM if you haven't gone to your dealer first and at least given them a chance to address the problem. The first step should always be to take the car back to your dealer. Give the dealer a chance to address the issue. [This is where having a reliable dealer and having a good relationship with them comes in handy, but I digress.] Personally, I would recommend documenting this process for yourself just in case it does need to be escalated later. If your issue hasn't been resolved to your satisfaction and you feel that the dealer is not being helpful, you should contact GM's Customer Assistance Group at 1-800-508-3060. This number has been established exactly for cases like this. They are there to assist you in getting a resolution to your problem. If you feel further escalation is necessary, PM me. Don't bash GM if you haven't taken the proper steps to make sure that your issue has been resolved. I hope this helps anyone who may be experiencing issues. NOTE: If you have contacted or state you are going to contact a lawyer my ability to assist you will be limited. I know some people get frustrated with dealing with these issues and I don't blame them. In fact, I completely understand. I just want to be upfront and honest with what I can and can't help with. Last edited by Inspector 17; 08-05-2010 at 11:47 AM.

03-16-2010, 05:34 PM	#2
jeffny09 Drives: 2010 camaro Join Date: Nov 2008 Location: new york Posts: 5,618	peteeeeee!!!!!!!!!!!!!!!!!!!!! __________________ top 10 reason why real men drive stick. 10. A manual transmission is the ultimate in control 9. You can use automotive jargon and not sound like a total tool 8. You can't spell "manual" without "man" 7. Manual transmissions prove you can do more than one thing at a time 6. You can't drift in an auto 5. You can't pull fancy moves in an automatic 4. You get better fuel economy with a stick 3. You’ll never look like a chump if you can drive stick 2. Manual transmission cars are faster 1. Women like a guy who is good with his hands.

03-17-2010, 07:53 AM	#5
Number 3 Hail to the King baby! Drives: '19 XT4 2.0T & '22 VW Atlas 2.0T Join Date: Dec 2008 Location: Illinois Posts: 12,169 View My Garage	Thanks to Camropete for posting this. I have given some of you this number in the past in hopes that you would do exactly as he has suggested. You can use this number to report a problem with your dealer or a problem with your vehicle that has not been resolved to your satisfaction. To report an issue regarding a dealership: First contact the Customer Assistance Group by calling 1-800-508-3060 If the issue is still not resolved and the customer is in need of additional assistance: Complete the Escalated Customer Assistance Form (note: You MUST have an existing Service Request (SR) number from the Customer Assistance Group in order to request Escalated Customer Assistance.) For questions regarding GM warranty coverage (new car warranty and GMPP warranty) Contact with the Customer Assistance Group at 1-800-508-3060 To follow up on an existing customer case with Customer Assistance Center: Complete the Escalated Customer Assistance Form (note: You MUST have an existing Service Request (SR) number from the Customer Assistance Group in order to request Escalated Customer Assistance.) The escalation process is a form that I or any GM employee submits internally but you will have to have the SR number which you can only get from Customer Assistance. So the process asks that you give your dealer a chance to take care of you. If not then you can call the 1-800 number and if that doesn't work, have a GM employee go to the "How to help a customer" website and submit an Escalation Form on your behalf. And you can PM me if you have problems with this or if you need help with escallation. I can assure you that there is a significant focus on making sure GM customere are the most satisfied. As Mr. Reuss has stated, we will do it one customer at a time. __________________ "Speed, it seems to me, provides the one genuinely modern pleasure." - Aldous Huxley

03-17-2010, 01:20 PM	#6
GTAHVIT Blessed Drives: 2013 Sonic RS MT Join Date: Dec 2007 Location: Saint Augustine FL Posts: 28,444 View My Garage	Great information. Thanks guys! __________________ Click image to see build thread. PQ - "the love of cars. It's a boys first step toward manhood and a mans last hold on boyhood." Fbodfather - "We do not want to use the Z28 moniker on a car that does not deserve this hallowed name." The_Blur - "Let's not confuse competitors with equals."

04-08-2010, 08:51 PM	#13
LSP2010 IM A GURL Drives: 2010/2SS Join Date: May 2009 Location: Killeen,TX Posts: 640	k __________________ 1100, Preliminary order accepted - 13oct08 2000, Order accepted by GM ----- n/a 3000, Order acc. by P.R---------- n/a 3100, Order available to sequence- n/a 3300, Order sch. for production--- 21may09 3400, Order broadcast------------ 28may09 3800, Order produced ------------ 2jun09(2G1FT1EW8A9114199) 4000, Available to ship 4200, Shipped--------------------9june09 *ITS HERE 18JUNE09*

03-17-2010, 01:32 PM	#7
Dr Jkel and MR. HYDE Drives: 2010 2SS RJT/BLK 6Spd Man Join Date: May 2009 Location: Oxford, Alabama Posts: 4,375	Does this work on the Camaro or any General Motors Vehicle? Also does the vehicle have to be in warranty? I am having a problem, not with my Camaro but my Truck, it's a long story, but no resolution.

03-17-2010, 05:17 PM	#9
ron10 Drives: 2010 2SS IOM L99 Join Date: Jan 2010 Location: LOUISVILLE,KY.. Posts: 7,545	great info.thanks.

03-17-2010, 05:24 PM	#10
Partick Drives: 2010 Camaro 2SS Join Date: Aug 2009 Location: NorCal Posts: 958	Great info, hats off to camaropete and Number3!

04-08-2010, 08:43 PM	#12
skuttduck Drives: 2010 RJT 2LT Camaro Join Date: May 2009 Location: East Lansing, MI Posts: 2,530	Suggest Sticky for this thread.

04-09-2010, 07:09 AM	#14
Inspector 17 I love crepes Drives: 2017 ZL1 NGM A10 Join Date: Oct 2008 Location: Maryland Posts: 4,955 View My Garage	Also, anyone who uses the process please post your results so others can see how things were handled.

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