WHERE HAS GOOD CUSTOMER SERVICE GONE ?

[leonardo]

Ok so there was recently a group buy for some short ram injen intakes for the V6, and I placed my order on 09/03/10 and to make a long story short turns out UPS lost the package so I called the vendor ( I will not mention the name because I dont want to bash on them since they are a C5 vendor ) and they told me "we will send you another intake once we get refunded by UPS" which by the way takes 2-3 weeks so Im looking at getting my intake around end of october.......... Im in logistics and when we ship something out and the carrier happens to loose it or damage it we dont call the customer and tell them "sorry you have to wait until we get refunded from the carrier to send you your product" we send them the product and deal with the carrier on a separate basis so that the customer is happy...... am I the only one who sees it like this or do others see where I am coming from ?

[irocnroll]

I work in the distribution business and its the same as you mention. If UPS lost it thats a problem between the dealer and UPS. It is outside of your control and they should ship you a new product. Thats very poor service on the vendors part of making you wait.

[Iwantone2]

Dang, that sucks...I recently encountered a bad customer service experience. It's like my boss says..."There's no more good customer service these days."

[67 Convertible]

I agree. The customer is an innocent third party. The vendor should make the customer whole right away, and then make their beef with the shipping company.

If you get rear ended by someone, your insurance will cover the damage immediately, then seek reimbursement with the other person's insurance company. Not the same type of business, but should be the same concept.

[leonardo]

I'm glad im not alone on this, so now my short ram injen intake that I ordered since sept 3rd wont get to me until about week of oct 25th ......... and thats if im lucky and UPS sends a check to the vendor within the 30 days the claim was filed which was barely done yesterday so i might even be looking at getting it beginning of november ....

[CamaroSkooter]

I read the thread title and my immediate thought was, "India?"

[d69chris]

Too bad......you should disclose the vendor so other do not suffer the same fate.

You are correct in your assumption, that the vendor is pushing all the sh*t down hill on you.

THEY should send out another unit and THEY should wait for the refund from UPS.

Not your fault, but you suffer?????? How is that right????

Poor business IMHO

[2010SSRSM6]

Originally Posted by CamaroSkooter

I read the thread title and my immediate thought was, "India?"

I was expecting the same thing. Can anyone say XM?

OP, sorry you're dealing with someone who obviously isn't concerned with repeat business. PM me with the name of the vendor if you would. I'll keep it in my special file.

[leonardo]

Originally Posted by d69chris

Too bad......you should disclose the vendor so other do not suffer the same fate.

You are correct in your assumption, that the vendor is pushing all the sh*t down hill on you.

THEY should send out another unit and THEY should wait for the refund from UPS.

Not your fault, but you suffer?????? How is that right????

Poor business IMHO

Trust me I tried asking and this was the response from the president of this company told me by email

Whomever you talked to at UPS is a Jackass, Call Back.
We can ship another but you will have to pay for it and resolve the Issue with UPS to get
a refund for the one they lost.
Once it is in they're hands it is they're Responsibility.It sucks but that is how it works.
We are Checking with UPS to see if there is anything we can do to help.

[leonardo]

Originally Posted by 2010SSRSM6

I was expecting the same thing. Can anyone say XM?

OP, sorry you're dealing with someone who obviously isn't concerned with repeat business. PM me with the name of the vendor if you would. I'll keep it in my special file.

Sure thing brother , pm sent

[2ndgenz28]

Worked at a UPS hub, most of lost packages were not packaged right and busted open. Or got ate by a belt. Was scary when boxes of bullets broke open and live ammo would be rainin down while being chewed up and mangled when they got caught in the gears but non went off.

Often only a half attempt is made to gather stuff back up for your bennfit not just being lazy. If UPS can recover just the box top, they will deine the claim saying it wasn't packaged right. If it went MIA that means the box went in the trash and the parts went in a unknown bin.

And they gots lots of that stuff daily, dunno where it goes.

[irocnroll]

Originally Posted by leonardo

Trust me I tried asking and this was the response from the president of this company told me by email

Whomever you talked to at UPS is a Jackass, Call Back.
We can ship another but you will have to pay for it and resolve the Issue with UPS to get
a refund for the one they lost.
Once it is in they're hands it is they're Responsibility.It sucks but that is how it works.
We are Checking with UPS to see if there is anything we can do to help.

Nice language for the president of a company. Is this a 19 year old kid running a shop out of his garage with his friends?

[Dr Jkel]

I see they deleted a bunch of posts in this thread.......Wonder Why????

[Dr Jkel]

Originally Posted by irocnroll

Nice language for the president of a company. Is this a 19 year old kid running a shop out of his garage with his friends?

NO not a 19 year old kid but you would think that Customer Service would be high priority, especially on a forum and in today's economy. Unfortunately there are a few vendors who just get the money and run. That is an inherent problem when ordering over the internet and dealing with people from a far. It seems more non-personal.

I find it hard to believe that people would conduct their business in this way if it was face to face.