AAC Style Tail Light Problems - Customer Service Review - - Page 3 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

No Excuses · 05-31-2014, 04:36 PM

so ur the one keeping them in business huh lol

Quote:

Originally Posted by Inferno LSX

I must be a sucker for punishment. I had their CCFL afterburners and constantly had to replace the ballast. Also they keep messing up my rear parking assist. Luckily I found $5 eBay ones that worked till I sold the tail lights. I also went through 3 sets of side markers before I finally gave them away and got Showstopper ones. Well dumb ass me I just bought the new plasma V2 afterburners. I have my fingers crossed

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Inferno LSX · 05-31-2014, 04:41 PM

Quote:

Originally Posted by No Excuses

so ur the one keeping them in business huh lol

My bad! LOL

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No Excuses · 05-31-2014, 04:45 PM

j/k, but AAC does make some good products I guess its hit or miss though. I have their RGB bowtie and ghosted sidemarkers no issues to date.

Quote:

Originally Posted by Inferno LSX

My bad! LOL

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No Excuses · 05-31-2014, 04:47 PM

I gotta say Diode Dynamics has the best customer service to date. I had some warranty issues they sent me the replacement product along with a return shipping label. Now thats how its done folks.

Alfieboy · 06-01-2014, 10:23 AM

^^^^^^^^^^^^^^^^^^^^^
this

Swacer · 06-01-2014, 10:37 AM

I have been working with diode dynamics since 2010 and have always been well taken care of. Paul has always been very accommodating and easy to work with.

If he would make tail light led rings, I would have them already lol

Drew NOel · 06-12-2014, 02:12 PM

Alright - So Oracle held up its end of the deal - Received the older model of the afterburners today and installed it. Everything's back to normal and I'm once again a happy camper.

Hopefully I'll have better luck in the future - and can also tell them to send out the "oldschool" version if I need replacing.

Sweet.

alanhurst · 06-12-2014, 02:58 PM

Some mods,while cool, just aren't worth the hassle. after seeing all the trouble people have had on this site, I filed this mod under "nope".

Drew NOel · 06-12-2014, 05:53 PM

Haha - lasted a good year - and everything else is going strong. Love the way it looks too much to say no - and eventually I'll upgrade it to something that really lasts

ActNup NY · 07-13-2014, 12:45 PM

Who else other than AAC/oracle makes afterburners tail lights? If any?

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sscamaro · 07-13-2014, 06:22 PM

Technostalgia. You can get them from Phastek Performance.

No Excuses · 07-13-2014, 07:33 PM

I bought a set of plasma afterburners off of eBay for $100 and they have been great. Been on the car for 3 months already.

Alfieboy · 07-30-2014, 10:51 AM

I would like to post a situation here with AAC:

back Nov Dec ..had 1 of the HOD bulbs go out... The BS and aggravation and hassle to find ORIG paperwork was stupid. The Policy of paying for a new set and returning old for refund sucks, crappy way to treat customer.....Eventually got the new set

Fast forward :

July 2014..well..one bulb goes out again..... No the same to just "throw a reg bulb in" so buy a set of silverstars...[no where near same :( ]..40.00........
Called AAC...unsure which lady spoke with ..explained situation to her....she said dl & fill out the RMA form....so RMA form says ..near bottom of 2nd page(back)...that customer agrees to pay shipping for return of defective if deemed not their fault or whatever., I CROSSED the line out with ink & added I WILL NOT PAY FOR RETURN OF DEFECTIVE PARTS . SEND NEW ONES.
Then I signed it.

I dunno if if was that...(lol doubt it)..or a step in right direction by AAC but immediately next day or so I got a email from UPS saying package was on its way to me....

Several days later a new set of HOD bulbs arrived. I sent no invoice, blah blah. just the RMA form and the defective product.

That is the WAY customer service is SUPPOSED to be....

Rick

06-01-2014, 10:37 AM	#34
Swacer Drives: 2018 GT350 Join Date: Nov 2011 Location: PA Posts: 2,719	I have been working with diode dynamics since 2010 and have always been well taken care of. Paul has always been very accommodating and easy to work with. If he would make tail light led rings, I would have them already lol __________________ Off to the Dark Side

06-12-2014, 02:12 PM	#35
Drew NOel Drew Noel Drives: '13 1SS 1LE AGM Join Date: May 2013 Location: NJ Posts: 157	Alright - So Oracle held up its end of the deal - Received the older model of the afterburners today and installed it. Everything's back to normal and I'm once again a happy camper. Hopefully I'll have better luck in the future - and can also tell them to send out the "oldschool" version if I need replacing. Sweet. __________________ Awesome.

06-12-2014, 02:58 PM	#36
alanhurst Master Chief Drives: 2011 Camaro SS RS L99 Join Date: May 2012 Location: Shippensburg, PA Posts: 414 View My Garage	Some mods,while cool, just aren't worth the hassle. after seeing all the trouble people have had on this site, I filed this mod under "nope". __________________

06-12-2014, 05:53 PM	#37
Drew NOel Drew Noel Drives: '13 1SS 1LE AGM Join Date: May 2013 Location: NJ Posts: 157	Haha - lasted a good year - and everything else is going strong. Love the way it looks too much to say no - and eventually I'll upgrade it to something that really lasts __________________ Awesome.

07-13-2014, 12:45 PM	#38
ActNup NY Drives: 2011 1LT Black Camaro Join Date: Feb 2012 Location: Queens, NYC Posts: 2,496 View My Garage	Who else other than AAC/oracle makes afterburners tail lights? If any? Sent from my iPhone using Tapatalk __________________ *The DREAM is free... It's the HUSTLE that is sold seperately*

05-31-2014, 04:47 PM	#32
No Excuses Account Suspended Drives: 2011 2SS/RS Join Date: Apr 2014 Location: Cali Posts: 323	I gotta say Diode Dynamics has the best customer service to date. I had some warranty issues they sent me the replacement product along with a return shipping label. Now thats how its done folks.

06-01-2014, 10:23 AM	#33
Alfieboy Madman Drives: 2017 1SS Join Date: Jun 2009 Location: RICHMOND VA Posts: 1,405 View My Garage	^^^^^^^^^^^^^^^^^^^^^ this

07-13-2014, 06:22 PM	#39
sscamaro Drives: 2010 2SS, 2017 Silverado LTZ Join Date: Jan 2007 Location: Denver,PA Posts: 3,195 View My Garage	Technostalgia. You can get them from Phastek Performance. __________________ 2010 2SS/RS Victory Red, MN6, 1-7/8 Kooks LT Headers, SLP Axle Back, Edelbrock E-Force S/C, ZL1 Fuel Pump, 72# Injectors, JRE fuel rail upgrade, Roto-Fab CAI, Elite Catch Can, Billet Hurst Shifter, DSS 1000HP axles, Spohn Trailing Arms, Toe Links, Lower Control Arms. Chrome American Racing Torq-Thrust wheels. 546/rwhp & 522/rwtq & 10.9# boost Tune by Jeremy Formato.

07-13-2014, 07:33 PM	#40
No Excuses Account Suspended Drives: 2011 2SS/RS Join Date: Apr 2014 Location: Cali Posts: 323	I bought a set of plasma afterburners off of eBay for $100 and they have been great. Been on the car for 3 months already.

07-30-2014, 10:51 AM	#41
Alfieboy Madman Drives: 2017 1SS Join Date: Jun 2009 Location: RICHMOND VA Posts: 1,405 View My Garage	I would like to post a situation here with AAC: back Nov Dec ..had 1 of the HOD bulbs go out... The BS and aggravation and hassle to find ORIG paperwork was stupid. The Policy of paying for a new set and returning old for refund sucks, crappy way to treat customer.....Eventually got the new set Fast forward : July 2014..well..one bulb goes out again..... No the same to just "throw a reg bulb in" so buy a set of silverstars...[no where near same :( ]..40.00........ Called AAC...unsure which lady spoke with ..explained situation to her....she said dl & fill out the RMA form....so RMA form says ..near bottom of 2nd page(back)...that customer agrees to pay shipping for return of defective if deemed not their fault or whatever., I CROSSED the line out with ink & added I WILL NOT PAY FOR RETURN OF DEFECTIVE PARTS . SEND NEW ONES. Then I signed it. I dunno if if was that...(lol doubt it)..or a step in right direction by AAC but immediately next day or so I got a email from UPS saying package was on its way to me.... Several days later a new set of HOD bulbs arrived. I sent no invoice, blah blah. just the RMA form and the defective product. That is the WAY customer service is SUPPOSED to be.... Rick