No trust in phastekperformance.com and JBA HIGH FLOW CATS with pics! - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Nor Cal ZL1 · 08-24-2015, 03:08 PM

Just things lost in different ways of doing things, and things lost in translation.
Brasil is very different than the US in many ways but in tbe US once a part is used or modified even if it is wrong generaly it is no longer considered returnable. You either return the part for a refund, or return for the correct part.

If it can be of any use to you in the future you can PM me in Portuguese and I will have my Wife translate a response based on what is usual in the US.

I am thinking the OP thought it was ok to modify and install the wrong part, and also recieve the correct part, which may be what is normal in his country.

Nor Cal ZL1 · 08-24-2015, 03:40 PM

Quote:

Originally Posted by kmarshall2121

did someone switch your M and N keys around? or is your spelling just that bad?!?

Um he is from another country. Being familiar with this yes the Portuguese keyboard is way different, as are the sounds of the alphabet. He is doing just fine and I encourage him to participate here instead of thinking his English is bad and disappear.

5thGenerationSS · 08-24-2015, 03:43 PM

If I bought a set of midpipes that were screwed up, you told me it would take a week to ship new ones (which is too long in the first place), then two weeks later you respond with a quick two-liner that still has no definite date:

"Our shipping department has informed us that we still do not have our stock order to reship you the new kit. They are saying that we should have the new kits soon. We do apologize for the delay."

"We apologize for the delay" is not enough. I don't care if YOU have a problem with YOUR manufacturer.

I'd be upset too.

VTSummit · 08-24-2015, 03:47 PM

Dont bash the guy for his use of the English language... how many of you can speak Portuguese?

kmarshall2121 · 08-24-2015, 03:52 PM

Quote:

Originally Posted by Nor Cal ZL1

Um he is from another country. Being familiar with this yes the Portuguese keyboard is way different, as are the sounds of the alphabet. He is doing just fine and I encourage him to participate here instead of thinking his English is bad and disappear.

I apologize - didnt realize this.... Guess him buying and modding a Camaro is all good!

pickwithaustin · 08-24-2015, 03:56 PM

Quote:

Originally Posted by 5thGenerationSS

If I bought a set of midpipes that were screwed up, you told me it would take a week to ship new ones (which is too long in the first place), then two weeks later you respond with a quick two-liner that still has no definite date:

"Our shipping department has informed us that we still do not have our stock order to reship you the new kit. They are saying that we should have the new kits soon. We do apologize for the delay."

"We apologize for the delay" is not enough. I don't care if YOU have a problem with YOUR manufacturer.

I'd be upset too.

Does everyone understand that Phastek does not manufacturer these parts themselves and that they can only go by the ETA provided to them by the manufacturer?

BLU DUCE · 08-24-2015, 04:02 PM

It is hard to under stand the way the words are typed. First he should of not put them on if he did so. Put the stock parts back on & drive the car until this situation is settled. I believe I'm reading all this correctly & I can not for any reason see where the original problem is their fault. The problem was JBA fault & they owned up to it. So you should accept their apology. When you get the new parts let Jason know & make arrangements with him to send the bad parts back. I have spent over $30,000 on my car just from Phastek Performance. Had 2 problems and they were both fixed with no loss of money or bad mouthing them. One of the problems I made money off them.

This is just my personnel opinion and no one else. Spike III Thank You

KaBoom1701 · 08-24-2015, 04:06 PM

Ship happens....

Let the company have a chance to correct the problem before you go a get pissed at them.

Just my .02

Nor Cal ZL1 · 08-24-2015, 04:18 PM

Quote:

Originally Posted by kmarshall2121

I apaologize - didnt realize this.... Guess him buying and modding a Camaro is all good!

No doubt the Camaro is insanely expensive in Brazil to begin with. It is a rare thing to see in that country.

ravensjeff · 08-24-2015, 04:44 PM

It is unfortunate in that it sounded like his car was apart and the defect found. I wouldn't of liked waiting around either, but stuff happens. And I could never put down a vendor who is making every effort to address a problem that was somewhat out of their hands.

motorhead · 08-24-2015, 04:52 PM

I have to say, I would't be too happy with that setup even if they did the step they missed. Why not make a flange that matches the OEM instead of using a larger one and reaming out the hole? Am I missing something here? Note to self. Stay doing business in my state only and not beyond.

ssrs2lt · 08-24-2015, 05:16 PM

^agree not shopping the outside of my geographic area.. They knew where he was...

christianchevell · 08-24-2015, 05:29 PM

Phastek gets parts from manufacturers sometimes at a discount you cannot even get from the manufacturers themselves. I know I just bought ACC flamed custom air brushed rally stripes and custom rally sport headlight covers paint crystal red both for cheaper than I could have got them otherwise and thanks to a 4th of July sale.

Sure it took about a month for the stripes, and a little more than that for the headlight covers but I only had to contact them once and they were on there way right after that. Custom made products do take lead time, places receive orders and do them in batches and they are not necessarily just sitting there off the shelf. Having a communication problem would of course not help and being far away also, and mostly the customer did not do a mock up by holding the part under the exhaust which could have taken all of 5 seconds by the installer to see if it was going to work. Just my humble opinion, but the OP had a installer that did not help things or he could have backed out before cutting anything and stayed stock until the better part came along as one brands x pipe versus another brands high flow cats on stock exhaust does not mean everything will fit, and the elongation of the holes is something that may not have been needed on a header bolt, or the extension of the stock manifold to hit the exhaust. Just a few thoughts. Also the headers with high flow cats are put together usually with bands allowing the length and fit to be altered.

TommyTheCat · 08-24-2015, 06:01 PM

I had great experiences from PhastekPerformance. Sounds like they were trying to take care of it but there was a simple miscommunication, not because of either party but just because of a language barrier.

08-24-2015, 03:47 PM	#18
VTSummit Consistently inconsistent Drives: 2015 2LT Summit White Join Date: May 2015 Location: United States Posts: 1,364	Dont bash the guy for his use of the English language... how many of you can speak Portuguese? __________________ Thanks to MRR, I have some SWEET wheels! Thank you! 2015 2LT Ported TB, Ported intake, JACFAB intake spacer, Borla exhaust, IPF 91 tune, Complete 1/LE suspension, Brembo brakes, Goodridge lines, Elite catch can, CAI with Thermo-wrap, 275/40-20 x 10's all around, Z/28 spoiler, GM splitter, Alpine/Polk stereo with AudiControl interface.

08-24-2015, 04:02 PM	#21
BLU DUCE Drives: 2011 1SS/RS IBM Camaro Join Date: Jan 2011 Location: Chittenango, NY, USA Posts: 7,219 View My Garage	It is hard to under stand the way the words are typed. First he should of not put them on if he did so. Put the stock parts back on & drive the car until this situation is settled. I believe I'm reading all this correctly & I can not for any reason see where the original problem is their fault. The problem was JBA fault & they owned up to it. So you should accept their apology. When you get the new parts let Jason know & make arrangements with him to send the bad parts back. I have spent over $30,000 on my car just from Phastek Performance. Had 2 problems and they were both fixed with no loss of money or bad mouthing them. One of the problems I made money off them. This is just my personnel opinion and no one else. Spike III Thank You __________________

08-24-2015, 04:06 PM	#22
KaBoom1701 KaBoom1701 Drives: 13' ZL1 Red M6 Join Date: Dec 2012 Location: I.E. SoCal (Yucaipa) Posts: 8,630	Ship happens.... Let the company have a chance to correct the problem before you go a get pissed at them. Just my .02 __________________ Mods: Roto-Fab Intake, WW Res. kit & Big Gulp Air Scoop, Elite Catch Can, ATI Super Damper & 18% OD Pulley, LF Idler pulley bracket, Metco CC breather, ID850 Injectors, Stainless Power Headers w/ ceramic coating, TR71X Spark Plugs, JMS Fuel Pump Booster, Bo White TB, Tuned by Ted @ Jannetty Racing, Ron Davis HX, D3 Reservoir, Pfadt 1" Springs, Moreno Camber Plates, ZL1 Addons Splitter guard washers, Tow Hook kit & rock guards, Hurst Shifter Billet Plus 6 Speed Short Shifter, ZL1 DRL lighting harness, ZL1 Recaro Seats.

08-24-2015, 04:44 PM	#24
ravensjeff 100% Chevy & Harley Man Drives: 2010 2SS: Blown LSX 376-B15 Join Date: Feb 2009 Location: Eldersburg,MD Posts: 2,211 View My Garage	It is unfortunate in that it sounded like his car was apart and the defect found. I wouldn't of liked waiting around either, but stuff happens. And I could never put down a vendor who is making every effort to address a problem that was somewhat out of their hands. __________________ LSX 376-B15, TVS2300 SC, Harland Sharp Rockers w/ Trunion Bearings, ATI Balancer/keyed, AR LT Headers/Borla Catback Exhaust, DSS 1400 HP Axles, DSS aluminum driveshaft, 3.70, Hotchkis Springs/Sway bars, Forgeline SO3P Aluminum Wheels (20x9.5 F/20x11 R)w/ Hidden Titanium Hardware, Nitto NT05 Tires (27540ZR20 F/31535ZR20 R), Billet LPE brake/gas pedals, Escort 9500ci Radar Detector Laser Jammer, Roto Fab CAI with Ice Silver box, Carbon fiber tube/MAF Housing Assy, LPE Aluminum coil covers, SS9 Sleeper Fiber Glass Hood (ACS), Carbotech 1521 ceramic brake pads, Elite catch can.

08-24-2015, 04:52 PM	#25
motorhead Drives: Love the one you're with Join Date: Sep 2009 Location: Downtown Charlie Brown Posts: 11,850	I have to say, I would't be too happy with that setup even if they did the step they missed. Why not make a flange that matches the OEM instead of using a larger one and reaming out the hole? Am I missing something here? Note to self. Stay doing business in my state only and not beyond. Last edited by motorhead; 08-25-2015 at 08:24 PM.

08-24-2015, 03:08 PM	#15
Nor Cal ZL1 Drives: 2013 ZL1 M6 Join Date: Oct 2013 Location: Nor Cal Posts: 1,825	Just things lost in different ways of doing things, and things lost in translation. Brasil is very different than the US in many ways but in tbe US once a part is used or modified even if it is wrong generaly it is no longer considered returnable. You either return the part for a refund, or return for the correct part. If it can be of any use to you in the future you can PM me in Portuguese and I will have my Wife translate a response based on what is usual in the US. I am thinking the OP thought it was ok to modify and install the wrong part, and also recieve the correct part, which may be what is normal in his country.

08-24-2015, 03:43 PM	#17
5thGenerationSS Drives: TT '14 SS Join Date: Jul 2015 Location: Central ohio Posts: 91 View My Garage	If I bought a set of midpipes that were screwed up, you told me it would take a week to ship new ones (which is too long in the first place), then two weeks later you respond with a quick two-liner that still has no definite date: "Our shipping department has informed us that we still do not have our stock order to reship you the new kit. They are saying that we should have the new kits soon. We do apologize for the delay." "We apologize for the delay" is not enough. I don't care if YOU have a problem with YOUR manufacturer. I'd be upset too.

08-24-2015, 05:16 PM	#26
ssrs2lt Drives: too many Join Date: Jul 2013 Location: oh va pa ma tx Posts: 3,046	^agree not shopping the outside of my geographic area.. They knew where he was... __________________

08-24-2015, 05:29 PM	#27
christianchevell old school chevy rodder Drives: 2013 2SS/RS Manual,DM exhaust,CRT Join Date: Jul 2012 Location: Oregon Posts: 5,587 View My Garage	Phastek gets parts from manufacturers sometimes at a discount you cannot even get from the manufacturers themselves. I know I just bought ACC flamed custom air brushed rally stripes and custom rally sport headlight covers paint crystal red both for cheaper than I could have got them otherwise and thanks to a 4th of July sale. Sure it took about a month for the stripes, and a little more than that for the headlight covers but I only had to contact them once and they were on there way right after that. Custom made products do take lead time, places receive orders and do them in batches and they are not necessarily just sitting there off the shelf. Having a communication problem would of course not help and being far away also, and mostly the customer did not do a mock up by holding the part under the exhaust which could have taken all of 5 seconds by the installer to see if it was going to work. Just my humble opinion, but the OP had a installer that did not help things or he could have backed out before cutting anything and stayed stock until the better part came along as one brands x pipe versus another brands high flow cats on stock exhaust does not mean everything will fit, and the elongation of the holes is something that may not have been needed on a header bolt, or the extension of the stock manifold to hit the exhaust. Just a few thoughts. Also the headers with high flow cats are put together usually with bands allowing the length and fit to be altered. __________________ 2021 Wild Cherry ZL1 A10, Sunroof, Data, Carbon, Nav, RotoFab Dry CAI, Elite x2, Borla ATK, Driveshaft shop

08-24-2015, 06:01 PM	#28
TommyTheCat SHKE BKE Drives: 2013 Camaro Join Date: May 2014 Location: SoCal Posts: 3,108	I had great experiences from PhastekPerformance. Sounds like they were trying to take care of it but there was a simple miscommunication, not because of either party but just because of a language barrier.