Procedure for missing ZL1 certificates.... - Page 7 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

161R · 03-06-2014, 08:29 PM

This is what I got. The phone number they gave me doesn't work. I guess I'm SOL.

Customer Relationship Specialist: Jim

Dear Rigel,

Thank you for contacting the General Motors Customer Assistance Center. We appreciate the time you have taken to respond to us.

I understand that you have been trying to acquire a ZL1 Certificate for your 2014 Chevrolet Camaro. As of the moment, the number that we had provided you with is the only contact information we have up to date for our customers in Guam. For your request, you may want to consult your selling dealership about the ZL1 Certificate.

Again, here is the contact information:

Jimmy Ng: GM Overseas
Phone: 65-6267-1752

Please consider my sincerest apology for any inconvenience this matter has caused you.

Again, thank you for contacting General Motors.

Sincerely,

The General Motors Consumer Support Team

eodtech72 · 03-07-2014, 08:05 AM

I got mine a week ago. It took about a month from when I sent the email request.

drrm123 · 03-13-2014, 09:30 AM

Thanks for posting picture kept hearing about this but never knew what it looked like. Have never received this just applied today, hope to get one soon.

Normagene · 03-13-2014, 10:13 AM

Still Waiting......... Original request sent 2-7-14, sent follow-up request today, 3-13-14.

scottcolem · 03-14-2014, 11:54 PM

I have been requesting mine since January. Still no luck although the gm service center has sent a lot of emails to me on the subject

Normagene · 03-20-2014, 10:10 AM

Today I got a msg on my home phone stating "the check, make that certificate, is in the mail, two or three weeks and I should receive. Looks like......wait some more......

lbls1 · 03-20-2014, 10:17 AM

Still nothing. This process is an inconvenience; Why have it if its this inefficient?

Red Hot ZL1 · 03-20-2014, 08:41 PM

Just requested it. Winding my watch...

scottcolem · 03-26-2014, 01:58 AM

here is he latest from GM........

Thank you for contacting General Motors Customer Assistance Center. We are sorry to hear that you haven’t received your request for Camaro ZL1 Certificate.

We just received latest update from escalation team regarding request for Certificate Camaro ZL1 that GM will begin sending out 2014 certificates in early/mid-April

Trickskier · 04-04-2014, 12:54 PM

For those of you that have requested a ZL1 Certificate and haven't received it please see the e-mail below that I received from Chevrolet this week. My original request was sent on November 4th...........

Dear Rick,

Thank you for contacting the Chevrolet Customer Assistance Center. We appreciate the time you have taken in writing us regarding your request for a Camaro ZL1 Certificate.

We understand your enthusiasm and we truly apologize for the delay. Upon checking on your request, we have found out that our processes have been recently updated and the certificates for 2014 vehicles will not begin to go out until mid-April. Once it has been sent out, it will take approximately 4 to 6 weeks for you to receive the certificate in the mail. We hope for your patience and understanding.

We hope that we were able to address your inquiry. If you should need to contact us in the future, simply reply to this message or call our Chevrolet Customer Assistance Center at 1-800-222-1020. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time.

Again, thank you for contacting Chevrolet.

Sincerely,

The Chevrolet Consumer Support Team

Normagene · 04-15-2014, 10:25 AM

Quote:

Originally Posted by Normagene

Today I got a msg on my home phone stating "the check, make that certificate, is in the mail, two or three weeks and I should receive. Looks like......wait some more......

Still Nothing...... Darn postal workers, hmmm is that an oxymoron, anyway, gotta blame somebody. Maybe GM uses a different calendar. Wonder if these certificates are on the "Recall" list......

Kkhammer1 · 04-15-2014, 02:49 PM

Just requested mine!

I just bought my 2013 a few weeks ago and after I got it home, thanks to this forum I found out about the spring spacers that are supposed to be removed. They were not and the front valance panels were not put on. (they were in the trunk in a bag). I called the dealership to chew them out for not taking the spring spacers out, telling me about the break in period, not installing front valance panels etc... I thought I would ask if they sent in for the CERTIFICATE. To no surprise they did not know anything about a CERTIFICATE.

*mlee* · 04-15-2014, 03:29 PM

Quote:

Originally Posted by Kkhammer1

Just requested mine!

I just bought my 2013 a few weeks ago and after I got it home, thanks to this forum I found out about the spring spacers that are supposed to be removed. They were not and the front valance panels were not put on. (they were in the trunk in a bag). I called the dealership to chew them out for not taking the spring spacers out, telling me about the break in period, not installing front valance panels etc... I thought I would ask if they sent in for the CERTIFICATE. To no surprise they did not know anything about a CERTIFICATE.

It's not something the dealership has to send for.

lailerp · 04-16-2014, 08:43 AM

I purchased and took delivery my 2014 mid march. Had no idea about the cert till i saw this thread. I saw above that the 2014 certs will be mailed out mid april with a 4-6 week delivery. Should i wait and see if i get it or should request one now? Also probably a stupid question but from looking at pictures of the certs i did not see the production # listed. How did you guys find out what number your car was. I am assuming it's in the VIN but not sure where.

03-20-2014, 10:17 AM	#91
lbls1 Drives: 2002 Camaro SS SOM; 2015 Malibu LTZ Join Date: Dec 2010 Location: Queens, NY Posts: 4,021	Still nothing. This process is an inconvenience; Why have it if its this inefficient? __________________ '02 CAMARO SS SOM; 5.7L LS1/FLS6B '08 TBSS AWD Black Granite Metallic '15 Malibu LTZ 2LZ Turbo *'14 CAMARO ZL1 Blue Ray Metallic*

04-04-2014, 12:54 PM	#94
Trickskier Native Floridian Drives: 2014 - ZL1 / 2003 - Corvette Join Date: Oct 2013 Location: FLORIDA Posts: 2,658	For those of you that have requested a ZL1 Certificate and haven't received it please see the e-mail below that I received from Chevrolet this week. My original request was sent on November 4th........... Dear Rick, Thank you for contacting the Chevrolet Customer Assistance Center. We appreciate the time you have taken in writing us regarding your request for a Camaro ZL1 Certificate. We understand your enthusiasm and we truly apologize for the delay. Upon checking on your request, we have found out that our processes have been recently updated and the certificates for 2014 vehicles will not begin to go out until mid-April. Once it has been sent out, it will take approximately 4 to 6 weeks for you to receive the certificate in the mail. We hope for your patience and understanding. We hope that we were able to address your inquiry. If you should need to contact us in the future, simply reply to this message or call our Chevrolet Customer Assistance Center at 1-800-222-1020. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m., Eastern Time. Again, thank you for contacting Chevrolet. Sincerely, The Chevrolet Consumer Support Team __________________

03-06-2014, 08:29 PM	#85
161R Drives: 2014 Chevy Camaro ZL1 Join Date: Nov 2013 Location: Guam Posts: 26 View My Garage	This is what I got. The phone number they gave me doesn't work. I guess I'm SOL. Customer Relationship Specialist: Jim Dear Rigel, Thank you for contacting the General Motors Customer Assistance Center. We appreciate the time you have taken to respond to us. I understand that you have been trying to acquire a ZL1 Certificate for your 2014 Chevrolet Camaro. As of the moment, the number that we had provided you with is the only contact information we have up to date for our customers in Guam. For your request, you may want to consult your selling dealership about the ZL1 Certificate. Again, here is the contact information: Jimmy Ng: GM Overseas Phone: 65-6267-1752 Please consider my sincerest apology for any inconvenience this matter has caused you. Again, thank you for contacting General Motors. Sincerely, The General Motors Consumer Support Team

03-07-2014, 08:05 AM	#86
eodtech72 EOD Drives: 2015 ZL1 Join Date: Jan 2011 Location: VA Posts: 205	I got mine a week ago. It took about a month from when I sent the email request.

03-13-2014, 09:30 AM	#87
drrm123 Drives: 2013 ZL1 Camaro A6 Join Date: Nov 2012 Location: California Posts: 63	Thanks for posting picture kept hearing about this but never knew what it looked like. Have never received this just applied today, hope to get one soon.

03-13-2014, 10:13 AM	#88
Normagene Drives: 2013 Ashen Gray M6 ZL1 Join Date: Sep 2012 Location: South Eastern, Mass Posts: 2,615 View My Garage	Still Waiting......... Original request sent 2-7-14, sent follow-up request today, 3-13-14.

03-14-2014, 11:54 PM	#89
scottcolem Drives: 2019 ZL1 Join Date: Nov 2009 Location: Lake in the Hills, IL Posts: 257	I have been requesting mine since January. Still no luck although the gm service center has sent a lot of emails to me on the subject

03-20-2014, 10:10 AM	#90
Normagene Drives: 2013 Ashen Gray M6 ZL1 Join Date: Sep 2012 Location: South Eastern, Mass Posts: 2,615 View My Garage	Today I got a msg on my home phone stating "the check, make that certificate, is in the mail, two or three weeks and I should receive. Looks like......wait some more......

03-20-2014, 08:41 PM	#92
Red Hot ZL1 Drives: 2014 Red Hot ZL1 Vert. M6. Join Date: Jan 2014 Location: Brandon, FL Posts: 217	Just requested it. Winding my watch...

03-26-2014, 01:58 AM	#93
scottcolem Drives: 2019 ZL1 Join Date: Nov 2009 Location: Lake in the Hills, IL Posts: 257	here is he latest from GM........ Thank you for contacting General Motors Customer Assistance Center. We are sorry to hear that you haven’t received your request for Camaro ZL1 Certificate. We just received latest update from escalation team regarding request for Certificate Camaro ZL1 that GM will begin sending out 2014 certificates in early/mid-April

04-15-2014, 02:49 PM	#96
Kkhammer1 Drives: 2013 Chevrolet Camaro ZL1 Join Date: Apr 2014 Location: Williston, North Dakota Posts: 24	Just requested mine! I just bought my 2013 a few weeks ago and after I got it home, thanks to this forum I found out about the spring spacers that are supposed to be removed. They were not and the front valance panels were not put on. (they were in the trunk in a bag). I called the dealership to chew them out for not taking the spring spacers out, telling me about the break in period, not installing front valance panels etc... I thought I would ask if they sent in for the CERTIFICATE. To no surprise they did not know anything about a CERTIFICATE.

04-16-2014, 08:43 AM	#98
lailerp Drives: 2014 RRM ZL1 Join Date: Apr 2014 Location: Mass Posts: 43	I purchased and took delivery my 2014 mid march. Had no idea about the cert till i saw this thread. I saw above that the 2014 certs will be mailed out mid april with a 4-6 week delivery. Should i wait and see if i get it or should request one now? Also probably a stupid question but from looking at pictures of the certs i did not see the production # listed. How did you guys find out what number your car was. I am assuming it's in the VIN but not sure where.