Gm customer service

[Lazzzr]

I posted regarding an issue with my top. Brandon from gm customer service asked for my info to help start a case. I PM'd him the info and I've sent two follow ups with no reply. It's now three weeks without a response. So I'm asking everyone what's your thoughts on what they really do for us?

[Indy Bumble Bee]

Brandon is no longer the service rep... he took another position. I am sure the two new people from GM that are taking over his contribution on here will chime in eventually.

[el ess A]

Originally Posted by Lazzzr

So I'm asking everyone what's your thoughts on what they really do for us?

In my experience, not much. They thank you for buying a GM product, they'll call the dealer and then call you back if you're lucky and tell you not much of anything. If they have helped anyone, then great. But it's not much more than a call center based on personal experience. They always tell you to call them with any concerns, but it quickly turns into a brick wall.

To put it simply, I haven't heard or read a whole lot about how much of a great help customer service was for people. Not saying they're not helping someone, but it was never me.

[cam62]

Originally Posted by el ess X

In my experience, not much. They thank you for buying a GM product, they'll call the dealer and then call you back if you're lucky and tell you not much of anything. If they have helped anyone, then great. But it's not much more than a call center based on personal experience. They always tell you to call them with any concerns, but it quickly turns into a brick wall.

To put it simply, I haven't heard or read a whole lot about how much of a great help customer service was for people. Not saying they're not helping someone, but it was never me.

agreed.

[95birdible]

The first level reps are just lip service. In order to move up the chain, file with the BBB. Then you will be in contact with GM at least twice a week. Once you file with the BBB, make sure of the resolution that you want and do not waver from it. And might I suggest if you want to keep the car, put in the filing that you want an extended warranty on the top, mechanism, and everything associated with the Top.

[Lazzzr]

"Lip service" That's kind of what I thought. too bad. Would have been nice for someone to let me know Brandon wasn't going to answer me. It is in GM's name that he operated and I expect and demand to be treated better. Crazy idea, I know. Thanks for the BBB tip I will either go that route or keep it for the summer and trade it in. By then the 13's will have some repair history and I'll know if its a better car.

[bulllett]

Originally Posted by Lazzzr

"Lip service" That's kind of what I thought. too bad. Would have been nice for someone to let me know Brandon wasn't going to answer me. It is in GM's name that he operated and I expect and demand to be treated better.

Lol, the stories that could be told (a search on here could tell them)......maybe you better lower your expectations

But anyway, good luck with your decisions

[hworth18]

Brandon did put a service ticket in on my car that showed up the last time I was in for service. I just haven't taken advantage of it yet, still waiting for the final top fix.

[Bodih]

I won't repeat my comments about "Customer Service" on here. See below.

http://www.camaro5.com/forums/showth...=271441&page=4

I think their rules of engagement have changed on this forum. You don't see the bubbly, meaningless cheerleader responses they used to provide. I think they stopped trolling the convertible section all together.

Never did get a response from Brandon...

[Lazzzr]

For anyone interested I just got a call from William who has taken over
Brandon's position at cust service. He has already placed numerous calls to the dealership to see what remedies are available for my issues.

[95birdible]

An actual post from a GM rep in regards to a member missing the Camaro emblem on a front fender.

[LStick]

Originally Posted by 95birdible

The first level reps are just lip service. In order to move up the chain, file with the BBB. Then you will be in contact with GM at least twice a week. Once you file with the BBB, make sure of the resolution that you want and do not waver from it. And might I suggest if you want to keep the car, put in the filing that you want an extended warranty on the top, mechanism, and everything associated with the Top.

You do realize the phone and internet reps are NON-GM employees answering phones or trolling the net?

[95birdible]

Talk? Where is your proof? I personally talked to Jeff Morris when I was having issues with my first car. Once i fiked with the bbb I moved up the chain.

[LStick]

Originally Posted by 95birdible

Talk? Where is your proof? I personally talked to Jeff Morris when I was having issues with my first car. Once i fiked with the bbb I moved up the chain.

I believe you . After you escalated your position.
I'm doing that now on another matter.