BEWARE OF BUYER - ForgedWheelSource - FIXED BY VOSSEN - Page 3 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

mike@vossen · 04-10-2014, 10:16 PM

For the record, hardt2788 CV3s were drilled. That is something we do not recommend and it changes the entire structure of the wheel. He was not made aware of this and it wasn't until we investigated did we find this out.

WE STILL ARE GOING TO WARRANTY THE WHEELS.

Sadly the wheels are not in stock which is delaying the process. We are trying our best here so please share the entire story so it doesn't seem like we are entirely at fault or not trying our best to fix this situation.

Thank you

Modern07 · 04-10-2014, 10:45 PM

Quote:

Originally Posted by hardt2788

What are you talking about "drilled" wheels, i was never informed that i was buying "drilled" wheels that isnt recommended. this is total BS, i want my money back and you can have these things back, not only do i have a defective product, but i also have something that wasnt recommended and "drilled"?????? Are you guys kidding or what, this must be a f'ing joke

this story is going to be shared across every car forum on the internet, this is absolutely absurd, i was annoyed before, now i am completely enraged.

I feel your pain, but vossen are still going to replace your wheels despite being drilled - I think your anger is being directed to vossen when really it should be directed to forgedwheelsource who mis sold you the wheel and has now gone AWOL....to me it looks like Vossen are trying to make it right and as soon as the wheel is in stock you'll have replacements...

ClawSS · 04-11-2014, 08:00 AM

given your wheel problem may be related to dealer...do you believe that purchasing local (your particular NY area) would have helped you in first contact and issue resolution? Then allowing you to maybe even swap brands...styles...in stock replacements immediately and then the dealer work with the manufacturer directly.

I don't mean no one buy from WS, just if the OP was in FL, would it have been any different?

ClawSS · 04-11-2014, 11:59 AM

no no...I don't disagree with the "same process" theory. Not in the slightest. I am all for internet / interstate commerce. Supply / Demand makes for less expensive (almost said cheaper) products.

I was just saying that in your case, would you have felt any better if you were looking directly in his eyes across a counter? It would be hard to ignore your inquiry at that point, although not hard to tell you 2 weeks, 2 more weeks, 1 more month just to get you out of his face.

I would think you might have been easier served with wheel swaps...etc. if you did it locally and let the store sort it out with Vossen but you are taken care of on the spot. He may not be currently worried about a New Yorker showing up on his Florida door step....yet.

ClawSS · 04-11-2014, 12:30 PM

cyber-picketing

jrhagen · 04-11-2014, 12:39 PM

Glad I got TSWs.

hardt2788 · 04-12-2014, 11:27 AM

Update: 4/12, Vossen is currently doing everything they possibly can to fix this, its now just an issue of replacement wheels being out of stock.

I am no longer dealing with ForgedWheelSource in any way, Vossen themselves have taken complete control of the situation. Vossen did not recommend the wheels being drilled but apparently ForgedWheelSource did it anyway just to make the sale without my acknowledgement or Vossens recommendation, and the fluids from the process of drilling is what weakened the clear coat.

Aside from some lack of communication at the start, everyone at Vossen have been completely professional and caring.

BigBlock69RS · 04-12-2014, 02:29 PM

Wow Vossen is really going above and beyond to correct a dealer created issue.

My hat is off to Vossen for taking car of the customer!

hardt2788 · 05-17-2014, 05:47 PM

Wheels have been delivered and installed. Thank You Vossen.

UF4LIFE102SS · 05-18-2014, 09:05 AM

Good for u!

VOSSEN can be thought of as a STAND up COMPANY!

SS PANTHER · 05-18-2014, 05:26 PM

Looks great. Glad that Vossen took care of you.

union894 · 05-24-2014, 04:43 PM

Damn those wheels look good! I'll stick with my American Racing wheels. I had a similar problem, went back to the dealer and had 4 new wheels in 3 days. Glad to see there are still a few companies that stand behind their product.

sonnydurden · 05-24-2014, 05:40 PM

Glad it all worked out for you!!.. Wheels look awesome!!..I'm curious as to why Forgedwheelsource hasn't responded to your thread?.. It makes them look bad..

Jeffm · 05-28-2014, 09:40 PM

good lord those look nice

04-11-2014, 08:00 AM	#31
ClawSS High-tech Redneck Drives: '10 CGM SS, '02 2500HD, '09 300SRT8 Join Date: Nov 2010 Location: Lexington, KY Posts: 757	given your wheel problem may be related to dealer...do you believe that purchasing local (your particular NY area) would have helped you in first contact and issue resolution? Then allowing you to maybe even swap brands...styles...in stock replacements immediately and then the dealer work with the manufacturer directly. I don't mean no one buy from WS, just if the OP was in FL, would it have been any different? __________________ "My friends call me Chris. Are you my friend?" 2010 CGM L99 2SS/RS - GPI SS3 VVT, BTR DoD Delete, Circle D 4c, BTR springs, Katech C5R Timing Chain, MRR-228 315/275, CAI, Elite catch-can, TSP 1 7/8" Headers + offroad pipes, Magnaflow 3", Pfadt springs, BMR LCAs, toelinks, trailing arms, cradle bushings, & sway bars w/ endlinks, Vitesse paddles, heritage grille, and an eBay splitter. Power upgrades by Race Proven Perf.; Tuning by ShorTuning. Last edited by ClawSS; 04-11-2014 at 01:19 PM.

04-11-2014, 11:59 AM	#32
ClawSS High-tech Redneck Drives: '10 CGM SS, '02 2500HD, '09 300SRT8 Join Date: Nov 2010 Location: Lexington, KY Posts: 757	no no...I don't disagree with the "same process" theory. Not in the slightest. I am all for internet / interstate commerce. Supply / Demand makes for less expensive (almost said cheaper) products. I was just saying that in your case, would you have felt any better if you were looking directly in his eyes across a counter? It would be hard to ignore your inquiry at that point, although not hard to tell you 2 weeks, 2 more weeks, 1 more month just to get you out of his face. I would think you might have been easier served with wheel swaps...etc. if you did it locally and let the store sort it out with Vossen but you are taken care of on the spot. He may not be currently worried about a New Yorker showing up on his Florida door step....yet. __________________ "My friends call me Chris. Are you my friend?" 2010 CGM L99 2SS/RS - GPI SS3 VVT, BTR DoD Delete, Circle D 4c, BTR springs, Katech C5R Timing Chain, MRR-228 315/275, CAI, Elite catch-can, TSP 1 7/8" Headers + offroad pipes, Magnaflow 3", Pfadt springs, BMR LCAs, toelinks, trailing arms, cradle bushings, & sway bars w/ endlinks, Vitesse paddles, heritage grille, and an eBay splitter. Power upgrades by Race Proven Perf.; Tuning by ShorTuning. Last edited by ClawSS; 04-11-2014 at 01:19 PM.

04-11-2014, 12:30 PM	#33
ClawSS High-tech Redneck Drives: '10 CGM SS, '02 2500HD, '09 300SRT8 Join Date: Nov 2010 Location: Lexington, KY Posts: 757	cyber-picketing __________________ "My friends call me Chris. Are you my friend?" 2010 CGM L99 2SS/RS - GPI SS3 VVT, BTR DoD Delete, Circle D 4c, BTR springs, Katech C5R Timing Chain, MRR-228 315/275, CAI, Elite catch-can, TSP 1 7/8" Headers + offroad pipes, Magnaflow 3", Pfadt springs, BMR LCAs, toelinks, trailing arms, cradle bushings, & sway bars w/ endlinks, Vitesse paddles, heritage grille, and an eBay splitter. Power upgrades by Race Proven Perf.; Tuning by ShorTuning.

04-12-2014, 11:27 AM	#35
hardt2788 Drives: 2013 Camaro SS Join Date: Jul 2010 Location: NY Posts: 161	Update: 4/12, Vossen is currently doing everything they possibly can to fix this, its now just an issue of replacement wheels being out of stock. I am no longer dealing with ForgedWheelSource in any way, Vossen themselves have taken complete control of the situation. Vossen did not recommend the wheels being drilled but apparently ForgedWheelSource did it anyway just to make the sale without my acknowledgement or Vossens recommendation, and the fluids from the process of drilling is what weakened the clear coat. Aside from some lack of communication at the start, everyone at Vossen have been completely professional and caring. __________________

04-12-2014, 02:29 PM	#36
BigBlock69RS Ed Drives: 2013 AGM Camaro 2SS/RS/1LE Join Date: Dec 2012 Location: Seattle, WA Posts: 951	Wow Vossen is really going above and beyond to correct a dealer created issue. My hat is off to Vossen for taking car of the customer! __________________

04-10-2014, 10:16 PM	#29
mike@vossen Drives: Camaro Join Date: Jan 2012 Location: Miami/Atlanta Posts: 154	For the record, hardt2788 CV3s were drilled. That is something we do not recommend and it changes the entire structure of the wheel. He was not made aware of this and it wasn't until we investigated did we find this out. WE STILL ARE GOING TO WARRANTY THE WHEELS. Sadly the wheels are not in stock which is delaying the process. We are trying our best here so please share the entire story so it doesn't seem like we are entirely at fault or not trying our best to fix this situation. Thank you

04-11-2014, 12:39 PM	#34
jrhagen Banned Drives: Camaro Join Date: Mar 2013 Location: USA Posts: 2,701	Glad I got TSWs.

05-17-2014, 05:47 PM	#37
hardt2788 Drives: 2013 Camaro SS Join Date: Jul 2010 Location: NY Posts: 161	Wheels have been delivered and installed. Thank You Vossen. __________________

05-18-2014, 09:05 AM	#38
UF4LIFE102SS Treasure Coast Camaro 5 Drives: 2010 2 SS Join Date: Nov 2010 Location: Vero Beach, FL. Posts: 4,239 View My Garage	Good for u! VOSSEN can be thought of as a STAND up COMPANY! __________________

05-18-2014, 05:26 PM	#39
SS PANTHER Drives: 2013 SS Supercharged Convertible Join Date: May 2013 Location: SoCal Posts: 2,714	Looks great. Glad that Vossen took care of you.

05-24-2014, 04:43 PM	#40
union894 Drives: 2016 Camaro 2ss 8A Join Date: Aug 2011 Location: USA Posts: 394 View My Garage	Damn those wheels look good! I'll stick with my American Racing wheels. I had a similar problem, went back to the dealer and had 4 new wheels in 3 days. Glad to see there are still a few companies that stand behind their product.

05-24-2014, 05:40 PM	#41
sonnydurden Drives: ‘16 1SS & ‘19 1LT Join Date: Aug 2012 Location: Windermere, FL Posts: 2,086	Glad it all worked out for you!!.. Wheels look awesome!!..I'm curious as to why Forgedwheelsource hasn't responded to your thread?.. It makes them look bad..

05-28-2014, 09:40 PM	#42
Jeffm ICANHAZ Drives: 2013 CRT 1SS/RS Join Date: Jan 2011 Location: Skiatook, Ok Posts: 983 View My Garage	good lord those look nice __________________ http://www.camaro5.com/forums/showthread.php?t=254430 Build Thread