Yay Apex....Boo Auto Agenda - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

2010 L99 · 04-26-2012, 05:05 AM

Ordered Hurst Line Lock from Apex 4/24. Arrived 4/25. Conducted business with them before and they didn't disappoint yet again. My new vendor of choice.

Auto Agenda, on the other hand, lost me as a customer even though I purchased my coilovers from them last summer. Ordered Hurst Line Lock from them 4/12. Didn't hear anything so I emailed them 4/20 for a status. Was told 4/23 they were back ordered and would be at least 5/7 before it shipped. Completely unacceptable. I don't mind they were delayed BUT JUST TELL ME INSTEAD OF MAKING ME WAIT AND WONDER!!!! Their way of doing business cost me almost two weeks. Of course they didn't tell me because they wanted my money. Unfortunately one lost sale cost them several other purchases from me.

Warning to vendors here...if you want to keep my business you need to be upfront and communicate. Failure to do so will lose my business. I don't care about the fact you may be 10-20% than another vendor. Trying to get my money by hiding something will cost you more business in the long run.

Apex Motorsports · 04-26-2012, 07:56 PM

I am glad to hear that you were happy with your experience with Apex Motorsports and look forward to working with you in the future. Thank you for your business and feedback.

austinjames · 04-26-2012, 08:00 PM

Quote:

Originally Posted by 2010 L99

Ordered Hurst Line Lock from Apex 4/24. Arrived 4/25. Conducted business with them before and they didn't disappoint yet again. My new vendor of choice.

Auto Agenda, on the other hand, lost me as a customer even though I purchased my coilovers from them last summer. Ordered Hurst Line Lock from them 4/12. Didn't hear anything so I emailed them 4/20 for a status. Was told 4/23 they were back ordered and would be at least 5/7 before it shipped. Completely unacceptable. I don't mind they were delayed BUT JUST TELL ME INSTEAD OF MAKING ME WAIT AND WONDER!!!! Their way of doing business cost me almost two weeks. Of course they didn't tell me because they wanted my money. Unfortunately one lost sale cost them several other purchases from me.

Warning to vendors here...if you want to keep my business you need to be upfront and communicate. Failure to do so will lose my business. I don't care about the fact you may be 10-20% than another vendor. Trying to get my money by hiding something will cost you more business in the long run.

I agree with you. Chase at Apex is the best. I bought gorilla locks from him on a monday and they were at my door on wednesday.

AutoAgenda · 04-27-2012, 12:35 AM

We are very sorry about the disappointment. We have had line-locks on order from Hurst for 2 weeks prior to your order. We continually received shipping confirmations from Hurst, unfortunately every time they arrived it was everything except the Line-Lock. We are constantly ordering new inventory and when there is a massive back-order on a particular item it can catch us off guard.

Sincerely apologize for the communication breakdown. We obviously dropped the ball, as we didn't imagine such a simple item would take so long. We hope your BC Racing Coilovers offered a much better experience and we hope to earn your business again in the future.

Apex Motorsports · 05-10-2012, 12:43 PM

Quote:

Originally Posted by austinjames

I agree with you. Chase at Apex is the best. I bought gorilla locks from him on a monday and they were at my door on wednesday.

Thank you for your order and the kind words. I sincerely appreciate both.

GMteSSted · 05-10-2012, 05:23 PM

Quote:

Originally Posted by AutoAgenda

We are very sorry about the disappointment. We have had line-locks on order from Hurst for 2 weeks prior to your order. We continually received shipping confirmations from Hurst, unfortunately every time they arrived it was everything except the Line-Lock. We are constantly ordering new inventory and when there is a massive back-order on a particular item it can catch us off guard.

Sincerely apologize for the communication breakdown. We obviously dropped the ball, as we didn't imagine such a simple item would take so long. We hope your BC Racing Coilovers offered a much better experience and we hope to earn your business again in the future.

So whats the current update on the line-locks. I am patiently waiting, its now 3 days past the last ship date I was given and not received any word???

ActNup NY · 05-10-2012, 09:30 PM

Quote:

Originally Posted by GMteSSted

So whats the current update on the line-locks. I am patiently waiting, its now 3 days past the last ship date I was given and not received any word???

These modification parts are like drugs. Can't keep the people waiting here.

Apex Motorsports · 05-12-2012, 01:07 PM

Quote:

Originally Posted by GMteSSted

So whats the current update on the line-locks. I am patiently waiting, its now 3 days past the last ship date I was given and not received any word???

Quote:

Originally Posted by ZIPNBY

These modification parts are like drugs. Can't keep the people waiting here.

If you guys are also having trouble APEX has the Hurst line locks in stock and ready to rock. If we can be of assistance do not hesitate to give us a call.

ActNup NY · 05-12-2012, 09:42 PM

Quote:

Originally Posted by Apex Chase

If you guys are also having trouble APEX still has the Hurst line locks in stock and ready to rock. If we can be of assistance do not hesitate to give us a call.

Yeah Buddy

Apex Motorsports · 05-14-2012, 04:15 PM

Quote:

Originally Posted by ZIPNBY

Yeah Buddy

Glad I could be of assistance.

04-26-2012, 05:05 AM	#1
2010 L99 Drives: 2010 2SS/RS L99 RJT/Black Join Date: Feb 2011 Location: Mechanicsville, VA Posts: 375	Yay Apex....Boo Auto Agenda Ordered Hurst Line Lock from Apex 4/24. Arrived 4/25. Conducted business with them before and they didn't disappoint yet again. My new vendor of choice. Auto Agenda, on the other hand, lost me as a customer even though I purchased my coilovers from them last summer. Ordered Hurst Line Lock from them 4/12. Didn't hear anything so I emailed them 4/20 for a status. Was told 4/23 they were back ordered and would be at least 5/7 before it shipped. Completely unacceptable. I don't mind they were delayed BUT JUST TELL ME INSTEAD OF MAKING ME WAIT AND WONDER!!!! Their way of doing business cost me almost two weeks. Of course they didn't tell me because they wanted my money. Unfortunately one lost sale cost them several other purchases from me. *Warning to vendors here*...if you want to keep my business you need to be upfront and communicate. Failure to do so will lose my business. I don't care about the fact you may be 10-20% than another vendor. Trying to get my money by hiding something will cost you more business in the long run. __________________ USAF Retired 1994

04-26-2012, 07:56 PM	#2
Apex Motorsports Drives: 2000 Camaro SS Join Date: Feb 2010 Location: Louisville, Ky. Posts: 25,179	I am glad to hear that you were happy with your experience with Apex Motorsports and look forward to working with you in the future. Thank you for your business and feedback.

04-27-2012, 12:35 AM	#4
AutoAgenda Drives: 69 Camaro, 02 Escalade, 67 Eleanor Join Date: Nov 2009 Location: Scottsdale AZ Posts: 5,140	We are very sorry about the disappointment. We have had line-locks on order from Hurst for 2 weeks prior to your order. We continually received shipping confirmations from Hurst, unfortunately every time they arrived it was everything except the Line-Lock. We are constantly ordering new inventory and when there is a massive back-order on a particular item it can catch us off guard. Sincerely apologize for the communication breakdown. We obviously dropped the ball, as we didn't imagine such a simple item would take so long. We hope your BC Racing Coilovers offered a much better experience and we hope to earn your business again in the future.