STAY AWAY FROM RPI DESIGNS!! - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

my2SSRS · 04-06-2013, 01:03 PM

I ordered the Havoc rear spoiler (painted) from RPI on Feb 20th, my account charged Feb 20th, after a month i recieved the spoiler, on corner was chipped up badly, i called and left message, no return call, i emaied them, nothing. So after installing and sitting in my shop at 70 for 3 days i take it out. First person to look at it aske me if i knew it was cracked, sure enough the top edge of the spoiler from middle to pass side is cracked in several places!! 9 calls later, and several emails no return calls, no emails!! I have just opened up a clain through Paypal, hopefully this will be resolved by them.. I have done alot of business online and this is BY FAR the worst company i have ever dealt with!! PLEASE pass the word to stay away from RPI Designs!!!

Tyler360 · 04-06-2013, 01:16 PM

Dang thats ridiculous, I'll keep that in mind. On a side note, we have matching ground effects

lol

911medic · 04-06-2013, 01:38 PM

I think you want to post this in the vendor feedback forum, in the marketplace section.

Ohten · 04-06-2013, 03:27 PM

I have never had a problem with them.

Frid · 04-06-2013, 03:41 PM

Several people have had problems with them, including me.

rberns · 04-06-2013, 04:29 PM

I understand your pain with RPI. I will never order from them again either. The way I was able to get a hold of them was to tell them I am interested in purchasing an item from them but you have some question and tell them to call you back. Once they are on the line then get down to business of why you are really calling.

Lil' Nasty · 04-06-2013, 07:04 PM

I understand as well, Somewhat. It's very difficult to get a hold of them

zkdreads · 04-06-2013, 07:09 PM

any pictures of your damage

Minge · 04-07-2013, 12:52 PM

Yep..they are way off mt approved list..really poor communication and service.

Smirnoff · 04-08-2013, 06:17 PM

Wow

my2SSRS · 04-21-2013, 06:41 PM

Just an update, after paypal contacted them, i got an email from paypal with a message from RPI..." Customer can return for refund" So i reply back would like them to issue a pick up, nothing else heard from them...so i escalleted to a claim, 2 minutes after i did them paypal emailed me informing me that they judged in my favor for a refund, BUT its my responsibility to ship, insure and send tracking info to paypal!!! Cost 50.00 to send it back, guess thats better than losing 600.00...

LIM3 · 04-21-2013, 06:49 PM

I hate PayPal.
It's the sellers fault yet they want you to pay for shipping back. Have had it happen oh to many times.

tys2010camaro · 04-21-2013, 07:08 PM

Glad I read this thread!! i was going to order from them. Thanks for the heads up.

Rhyder · 04-21-2013, 07:12 PM

to be fare, Ive only had a very few returns where I didnt have to foot the return mail cost for refunds or replacements.

The only off hand company I know in my experience was Tiger direct, I payed shipping and they refunded shipping cost when they refunded the amount for the item.

But ya, RPI can be impossible to contact.

The call for new is a tactic I use all the time with cable, phone, power etc.....call in the line for ordering new service, say you need to cancel, change or whatever, they almost always transfer you straight to the people you need to talk to, no hold time....

04-06-2013, 01:03 PM	#1
my2SSRS Drives: 2015 ZL1, M6, Crystal red Join Date: Jul 2010 Location: Great Falls, MT Posts: 45	STAY AWAY FROM RPI DESIGNS!! I ordered the Havoc rear spoiler (painted) from RPI on Feb 20th, my account charged Feb 20th, after a month i recieved the spoiler, on corner was chipped up badly, i called and left message, no return call, i emaied them, nothing. So after installing and sitting in my shop at 70 for 3 days i take it out. First person to look at it aske me if i knew it was cracked, sure enough the top edge of the spoiler from middle to pass side is cracked in several places!! 9 calls later, and several emails no return calls, no emails!! I have just opened up a clain through Paypal, hopefully this will be resolved by them.. I have done alot of business online and this is BY FAR the worst company i have ever dealt with!! PLEASE pass the word to stay away from RPI Designs!!! __________________ 2015 ZL1, M6, Crystal Red. 13k miles, LT headers, stock ex. ls3 throttle body, ROTO-FAB CAI, 10% over lower pulley, 850 injectors, tinted windows, custom stripes, JRE Tuned. ceramic coated!

04-06-2013, 01:16 PM	#2
Tyler360 Drives: 2011 Camaro 2SS/RS Join Date: Jul 2011 Location: Wittenberg, Wisconsin Posts: 701 View My Garage	Dang thats ridiculous, I'll keep that in mind. On a side note, we have matching ground effects lol __________________ My Build Thread:http://www.camaro5.com/forums/showthread.php?t=287531

04-06-2013, 01:38 PM	#3
911medic Drives: 2012 SIM 2LT/1970 Camaro Join Date: Nov 2012 Location: Near Minneapolis, MN Posts: 1,578	I think you want to post this in the vendor feedback forum, in the marketplace section. __________________ All bleeding stops eventually -- 2012 2LT Auto w/sunroof -- My journal thread Roto-Fab Intake & W/W Relocate Kit -- ADM Race Scoop -- Dynomax VT Axle-Back Exhaust -- Vitesse Throttle Controller RX Catch Can -- Drake Bowtie Delete -- JacFab Radio Face Cover -- LED Fog Lights -- LED Dome/Trunk/Plate Lights -- Gen5DIY Dash ABL -- Diode Dynamics Cupholder Lighting Wishlist: ACS T5 Splitter -- Hood Vent Mod -- Footwell/Door Pull/Homelink Button Lighting

04-06-2013, 03:27 PM	#4
Ohten Drives: Granite Crystal Challenger SRT Join Date: Jan 2010 Location: West Palm Beach,FL by way of Akron,OH Posts: 1,406 View My Garage	I have never had a problem with them. __________________

04-06-2013, 03:41 PM	#5
Frid Drives: '11 Camaro 2SS/RS LS3 Join Date: Jan 2012 Location: Lexington, SC Posts: 3,483	Several people have had problems with them, including me. __________________

04-06-2013, 04:29 PM	#6
rberns Drives: 2011 Camaro 2SS/RS Join Date: Apr 2011 Location: US Posts: 3,291 View My Garage	I understand your pain with RPI. I will never order from them again either. The way I was able to get a hold of them was to tell them I am interested in purchasing an item from them but you have some question and tell them to call you back. Once they are on the line then get down to business of why you are really calling. __________________ 2011 Camaro 2SS/RS, Circle D 3200, ADM Transmission Cooler, BTR Valvetrain, Cam Motion .621 .595 228/244 113+4, ARH 1 7/8 full exhaust, Cold Air Inductions, Katech C5R TC, Melling HV, BTR SLR lifters, Trunion Upgrade, LS2 Dampner, LS9 head gaskets, Bo White PTB, MM can, GFX, Subs, B&M Deep transmission pan, Holley fuel rail, Proform valve covers, relocated coil packs

04-06-2013, 07:04 PM	#7
Lil' Nasty [COTW 4/13/15] Drives: Supercharged LLT Join Date: Jul 2010 Location: Florida Posts: 5,957	I understand as well, Somewhat. It's very difficult to get a hold of them __________________ LiL' Nasty's Build Journal

04-06-2013, 07:09 PM	#8
zkdreads Drives: 2010 Camaro LS V6 Join Date: Jul 2010 Location: Tampa, Florida Posts: 2,784	any pictures of your damage __________________ C-LO or Sonic "Without Struggle there is no progress" I am your best nightmare!

04-07-2013, 12:52 PM	#9
Minge Drives: 2013 2SS Join Date: Sep 2012 Location: Minneapolis Posts: 279	Yep..they are way off mt approved list..really poor communication and service.

04-08-2013, 06:17 PM	#10
Smirnoff Drives: Camaro SS Join Date: Mar 2010 Location: Motorcity Dragway Posts: 978	Wow __________________ 11.90's w/headers, CAI, custom tune, slicks/skinnys, shifter & 100+ Ethyl.

04-21-2013, 06:41 PM	#11
my2SSRS Drives: 2015 ZL1, M6, Crystal red Join Date: Jul 2010 Location: Great Falls, MT Posts: 45	Just an update, after paypal contacted them, i got an email from paypal with a message from RPI..." Customer can return for refund" So i reply back would like them to issue a pick up, nothing else heard from them...so i escalleted to a claim, 2 minutes after i did them paypal emailed me informing me that they judged in my favor for a refund, BUT its my responsibility to ship, insure and send tracking info to paypal!!! Cost 50.00 to send it back, guess thats better than losing 600.00... __________________ 2015 ZL1, M6, Crystal Red. 13k miles, LT headers, stock ex. ls3 throttle body, ROTO-FAB CAI, 10% over lower pulley, 850 injectors, tinted windows, custom stripes, JRE Tuned. ceramic coated!

04-21-2013, 06:49 PM	#12
LIM3 it's mind bottling.. Drives: SGM Join Date: Apr 2011 Location: miami floirda. Posts: 5,393	I hate PayPal. It's the sellers fault yet they want you to pay for shipping back. Have had it happen oh to many times. __________________

04-21-2013, 07:08 PM	#13
tys2010camaro Drives: 2010 camaro ss Join Date: Jul 2010 Location: Utah Posts: 352	Glad I read this thread!! i was going to order from them. Thanks for the heads up.

04-21-2013, 07:12 PM	#14
Rhyder Drives: 2012 45 Anniversary Vert Join Date: Apr 2012 Location: atlanta Posts: 2,511	to be fare, Ive only had a very few returns where I didnt have to foot the return mail cost for refunds or replacements. The only off hand company I know in my experience was Tiger direct, I payed shipping and they refunded shipping cost when they refunded the amount for the item. But ya, RPI can be impossible to contact. The call for new is a tactic I use all the time with cable, phone, power etc.....call in the line for ordering new service, say you need to cancel, change or whatever, they almost always transfer you straight to the people you need to talk to, no hold time.... Last edited by Rhyder; 04-21-2013 at 08:17 PM.