What should I do? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Plexus · 06-08-2015, 08:54 PM

Well, I didn't want my first post since getting my Camaro to be negative but my luck has gotten the best of me. So, a couple weekends ago I picked up my first car bought myself, a 2011 Camaro 2SS. I went out to wash it Friday and I get a "Service Parking Assist" chime then try to start the car and it won't even turn over. I get the car towed to a dealership and they're saying the computer system was shorted out. I wasn't too worried about it since I purchased the GM Protection Plus Major Guard warranty for used cars. But it turns out the subwoofer that was in the trunk when I bought the car had shorted out the computer system which voided my warranty I had just bought. I finally got the car back today after having to pay about 720 dollars for the new computer system and labor. I know there are risks buying used cars but since I had just barely bought the car am I wrong in asking the dealer I bought it from what they can do for me? I'd just like ya'lls opinions, Thanks.

Demon War Horse · 06-08-2015, 09:02 PM

They should refund the warranty you bought if they voided it that fast.

Man that sucks! Good luck!

CRF8 · 06-08-2015, 09:10 PM

Read the warranty, every word. Then look and see if you signed an as-is form.

Sent from my iPhone using Tapatalk

VTSummit · 06-08-2015, 09:17 PM

Yes, you should ask. If that came from my dealership, we would do something- not sure what, but something. We always insist that we do the repair to get 100% compensated though. There's probably no way they would have known it would short out, but they should want to throw you a bone of some kind. The warranty isn't void, it just didn't apply to that repair.

Zslash28 · 06-08-2015, 09:31 PM

Aftermarket or OEM subwoffer?

JD_Alaska · 06-08-2015, 09:34 PM

May want to think about dumping that warranty and get your funds returned.

Dizzy82 · 06-08-2015, 09:56 PM

Quote:

Originally Posted by Zslash28

Aftermarket or OEM subwoffer?

This. If it's aftermarket, out of pocket. OEM sub, warrant covered.

two_wheel_mayhem · 06-08-2015, 10:05 PM

They didn't void the warranty they just voided this particular claim.

#2 as far as getting a break from them. They have a saying that doesn't go like this, but "if you don't ask you won't receive."

Ask the sales department though, go to them and say "You know I just bought this car from you and money is real tight, $700 is really breaking me and I was wondering if there is anything you can do?" They have some wiggle room, could probably knock a couple hundred bucks off at least.

PalmerGA · 06-09-2015, 05:28 AM

I'd be more inclined to go to the finance guy (who sold you the warranty) and say "Look, I just bought this car from you and the computer died. The car is exactly how it was when I bought it and assuming you did a full certified inspection of the car, and I have done nothing to the car, it's not my fault the computer crapped out. I think you should cover the repair so I don't have to tell everyone I know not to buy a car from your dealership".

Red2014SS · 06-09-2015, 05:40 AM

Quote:

Originally Posted by PalmerGA

I'd be more inclined to go to the finance guy (who sold you the warranty) and say "Look, I just bought this car from you and the computer died. The car is exactly how it was when I bought it and assuming you did a full certified inspection of the car, and I have done nothing to the car, it's not my fault the computer crapped out. I think you should cover the repair so I don't have to tell everyone I know not to buy a car from your dealership".

+1 ...

I think the dealership should fix it free of charge. If nothing else, they should only charge the guy cost on the computer, and no labor.

fhrex · 06-09-2015, 05:41 AM

I agree. If you have just purchased the car, and the problem was caused by equipment on the car as you purchased it, our dealership would at least help with part of the repair through our in dealership used car warranty. Ask them for some assistance. GM dealers are usually interested in our customers' satisfaction.

Backspin9 · 06-09-2015, 05:51 AM

Quote:

Originally Posted by PalmerGA

I'd be more inclined to go to the finance guy (who sold you the warranty) and say "Look, I just bought this car from you and the computer died. The car is exactly how it was when I bought it and assuming you did a full certified inspection of the car, and I have done nothing to the car, it's not my fault the computer crapped out. I think you should cover the repair so I don't have to tell everyone I know not to buy a car from your dealership".

This.

You bought a warranty. You had the car ONE day and had a problem. I don't care what it was or what caused it, a reputable dealer would take care of you. I wouldn't give them one extra dime.

NYCamOwner · 06-09-2015, 05:54 AM

I would go to the dealership.. You only had it a couple of weeks, and the unit was in there when you bought it? They should help out...

Stecky · 06-09-2015, 06:35 AM

They sold it to you with the that in the car.
Perhaps they didn't know it was there.
Now that both of you about it, they offer a cost on replacing the sub-woffer, or did they give it back to you knowing it will happen again.
If that is the cause of the problem, how did they resolve it?

Disconnect the speaker for now. If it happens again, then you will know that it was all BS.

06-08-2015, 08:54 PM	#1
Plexus Drives: 2011 Camaro 2SS LS3 Join Date: Jul 2011 Location: Wiesbaden, Germany Posts: 186	What should I do? Well, I didn't want my first post since getting my Camaro to be negative but my luck has gotten the best of me. So, a couple weekends ago I picked up my first car bought myself, a 2011 Camaro 2SS. I went out to wash it Friday and I get a "Service Parking Assist" chime then try to start the car and it won't even turn over. I get the car towed to a dealership and they're saying the computer system was shorted out. I wasn't too worried about it since I purchased the GM Protection Plus Major Guard warranty for used cars. But it turns out the subwoofer that was in the trunk when I bought the car had shorted out the computer system which voided my warranty I had just bought. I finally got the car back today after having to pay about 720 dollars for the new computer system and labor. I know there are risks buying used cars but since I had just barely bought the car am I wrong in asking the dealer I bought it from what they can do for me? I'd just like ya'lls opinions, Thanks.

06-08-2015, 09:10 PM	#3
CRF8 Scenic City Camaro Drives: 2022 Camaro ZL-1 /1974 Firebird 400 Join Date: Jan 2014 Location: Chattanooga TN Posts: 578 View My Garage	Read the warranty, every word. Then look and see if you signed an as-is form. Sent from my iPhone using Tapatalk __________________ 2022 Camaro ZL-1, grey 1974 Firebird Formula 400, white https://www.facebook.com/groups/Camaro/ https://www.facebook.com/CRFinTN/?modal=admin_todo_tour

06-08-2015, 10:05 PM	#8
two_wheel_mayhem Would rather be riding Drives: No car no more Join Date: Jul 2009 Location: Indiana Posts: 2,750	They didn't void the warranty they just voided this particular claim. #2 as far as getting a break from them. They have a saying that doesn't go like this, but "if you don't ask you won't receive." Ask the sales department though, go to them and say "You know I just bought this car from you and money is real tight, $700 is really breaking me and I was wondering if there is anything you can do?" They have some wiggle room, could probably knock a couple hundred bucks off at least. __________________ No dog in this fight anymore. 5th Gen owner 2009-2016.

06-09-2015, 05:28 AM	#9
PalmerGA Drives: 2013 SIM 1SS/RS L99 Join Date: May 2012 Location: Southwest GA Posts: 8,755 View My Garage	I'd be more inclined to go to the finance guy (who sold you the warranty) and say "Look, I just bought this car from you and the computer died. The car is exactly how it was when I bought it and assuming you did a full certified inspection of the car, and I have done nothing to the car, it's not my fault the computer crapped out. I think you should cover the repair so I don't have to tell everyone I know not to buy a car from your dealership". __________________ 2013 1SS/RS Coupe L99, Stainless Power Works LT Headers, SCT X4 Custom Tune from RDP, CAI Inc. Air Intake w/ Apex Scoop, VMAX CNC Ported Throttle Body, Solo Axle-Back Exhaust w/ J-pipes, Apex Catch Can, Husky Splash Guards, Heritage Grille, 3D Carbon Rear Spoiler, Oracle Chrome Turn Signal Bulbs, GM Reverse Light Trim Billets, Gorilla Black Locking Lugs, Emblem Pros Retro SS Badges/Custom Retro SS Kickplates/Under-hood Bowtie, 35% window Tint, Nitto Motivo Tires (6-8-18)

06-09-2015, 05:54 AM	#13
NYCamOwner "Katy" Drives: 2014 2LT A6 'Vert Join Date: Feb 2014 Location: Western New York Posts: 1,076 View My Garage	I would go to the dealership.. You only had it a couple of weeks, and the unit was in there when you bought it? They should help out... __________________ 2014 Black 2LT Convertible Elite Engineering Catch Can, Vitesse Throttle Controller, CAI Cold Air Intake Possible next mods: Throttle Body Exhaust Upstate C5 Member No, that is not me in the avatar..... I just love hot girls and hot cars.... or hot girls IN hot cars....

06-08-2015, 09:02 PM	#2
Demon War Horse War Horse Pilot Drives: 2017 NFG 1SS 1LE Join Date: Jul 2014 Location: N.Texas Posts: 2,458 View My Garage	They should refund the warranty you bought if they voided it that fast. Man that sucks! Good luck! __________________ COTW 09/07/2015 - 2014 AGM 2SS/RS - RIP 6/01/17 2017 Nightfall Gray Metallic 1SS 1LE Born 5/17/17 - *Click Sig Pic below for for Demon War Horse 02 Build Thread* SigPic by Hazman

06-08-2015, 09:17 PM	#4
VTSummit Consistently inconsistent Drives: 2015 2LT Summit White Join Date: May 2015 Location: United States Posts: 1,364	Yes, you should ask. If that came from my dealership, we would do something- not sure what, but something. We always insist that we do the repair to get 100% compensated though. There's probably no way they would have known it would short out, but they should want to throw you a bone of some kind. The warranty isn't void, it just didn't apply to that repair.

06-08-2015, 09:31 PM	#5
Zslash28 Jumanji Drives: '14 Z/28 - AGM - No A/C Join Date: Mar 2014 Location: Alaska Posts: 1,688	Aftermarket or OEM subwoffer?

06-08-2015, 09:34 PM	#6
JD_Alaska Drives: 2013 Camaro SS Coupe L99 Join Date: Feb 2013 Location: North Pole Alaska Posts: 393 View My Garage	May want to think about dumping that warranty and get your funds returned.

06-09-2015, 05:41 AM	#11
fhrex Drives: 2011 Camaro 2LT/RS Join Date: May 2015 Location: Farmville, Virginia Posts: 1,022 View My Garage	I agree. If you have just purchased the car, and the problem was caused by equipment on the car as you purchased it, our dealership would at least help with part of the repair through our in dealership used car warranty. Ask them for some assistance. GM dealers are usually interested in our customers' satisfaction.

06-09-2015, 06:35 AM	#14
Stecky Drives: 0000 Join Date: Sep 2013 Location: none Posts: 264	They sold it to you with the that in the car. Perhaps they didn't know it was there. Now that both of you about it, they offer a cost on replacing the sub-woffer, or did they give it back to you knowing it will happen again. If that is the cause of the problem, how did they resolve it? Disconnect the speaker for now. If it happens again, then you will know that it was all BS.