Cancelled order-good luck to all - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

1969-2010 · 05-20-2009, 12:05 PM

After three emails and Customer Service promising to have someone call me for the last week I cancelled my order. My signature says it all. No more GM's in my live time again.

Good luck to all pre-orders who are daily getting screwed and cannot find out anything from the poor excuse of a customer service department.

JMAN311 · 05-20-2009, 12:06 PM

Sorry....but you should be blaming your dealer IMO. It's up to them to provide you the type of info you were most likely wanting.

BigCee66 · 05-20-2009, 12:06 PM

Sorry to hear it man.

Tactical Z · 05-20-2009, 12:08 PM

We need a "Canceling Order" thread.

PQ · 05-20-2009, 12:09 PM

Your car will be sold to the highest bidder probably this weekend.

ddunerider · 05-20-2009, 12:09 PM

sucks dude maybe next year there will be one for you to pick up at a dealer.

diddiyo · 05-20-2009, 12:12 PM

Quote:

Originally Posted by JMAN311

Sorry....but you should be blaming your dealer IMO. It's up to them to provide you the type of info you were most likely wanting.

but they're selling a GM car. so GM should step up and kick their dealers ass until morale (and knowledge) improves.

bobby35ny · 05-20-2009, 12:18 PM

Fast Forward to May 20th 2010.
GM execs chatting...........why arent Camaro sales better than they should be....Hmmmm

MAYBE it's because word got out on how the REINVENT CUSTOMER SATISFACTION was a epic fail? MAYBE because when the guy down the block heard how the people who ordered the car was given the run around for weeks and months? I'm sure that guy will say GM didn't change and buy from another company.

-bobby

SSOOCH · 05-20-2009, 12:21 PM

Man, to put in this kind of time and to give up at the end......what a loser! LOL...come on, don't cancel dude, you're so close!!

"Jesus once said that it would never be easy, but it would be worth it" or something like that I don't know I wasn't really listening to him that day...

PQ · 05-20-2009, 12:24 PM

I totaly get the frustration from the EARLY pr-order guys and gals. It seems to me alot of dealers went way over their alottment and didn't tell the people who ordered from them. I ordered my car on Feb 23rd and it's built, 9067, there were allready about 14000 orders when I placed mine. To this day my dealer has only taken 5 orders. Out of an initial alotment of 12.

Everyone bragged about refundable deposits and only 500 dollars or none at all. I went to a place where it was 1000 dollars non-refundable but my car is built and on it's way.

It's not necesarily a GM thing but a dealer thing I think. Maybe it will all come out in the wash.

1969-2010 · 05-20-2009, 12:43 PM

I know I could have waited and waiting was not my reason for cancelling.
I took the time to email Customer Service and I have three emails back giving me a Customer Service rep's name who was suppose to be calling me. But nothing. I called her with the direct number that they gave me and nothing again. I asked that if there was a problem with the v-6 manual transmission could they give my dealer the okay to change my order and nothing again.
I had a TPW of 5/4 and nothing again. A returned call would have resolved this issue. I ordered first at my dealership and was first to go in and I am seeing 10k cars made and I cannot get a call back from them. Would it have been too hard to say yes you can change your order to an automatic or to say anything at all? Sorry everyone but this was unacceptable.

Good luck to all who is waiting and I wish you the best.

chrisinlittlerock · 05-20-2009, 12:52 PM

I just drop in on my inventory manager. She's cute and is always glad to see me, I think.

franknbeans · 05-20-2009, 12:54 PM

Quote:

Originally Posted by irpq11

I totaly get the frustration from the EARLY pr-order guys and gals. It seems to me alot of dealers went way over their alottment and didn't tell the people who ordered from them. I ordered my car on Feb 23rd and it's built, 9067, there were allready about 14000 orders when I placed mine. To this day my dealer has only taken 5 orders. Out of an initial alotment of 12.

Everyone bragged about refundable deposits and only 500 dollars or none at all. I went to a place where it was 1000 dollars non-refundable but my car is built and on it's way.

It's not necesarily a GM thing but a dealer thing I think. Maybe it will all come out in the wash.

I sort of agree with you.. .. but i ordered in October.. and i am number one at my dealership. . with only 2 cars ordered.. and 3 allocated. . . as you can see from the sig, I've been at 3000 for ever.

PQ · 05-20-2009, 01:24 PM

Quote:

Originally Posted by franknbeans

I sort of agree with you.. .. but i ordered in October.. and i am number one at my dealership. . with only 2 cars ordered.. and 3 allocated. . . as you can see from the sig, I've been at 3000 for ever.

This has been the strangest thing ever. I would allmost be willing to bet money that your car is built. We've had a number of members look out their front window at the driveway at their car and STILL show 3800 in the system at the dealer.

05-20-2009, 12:05 PM	#1
1969-2010 Drives: 2009 CTS Join Date: Feb 2009 Location: Memphis, TN Posts: 33	Cancelled order-good luck to all After three emails and Customer Service promising to have someone call me for the last week I cancelled my order. My signature says it all. No more GM's in my live time again. Good luck to all pre-orders who are daily getting screwed and cannot find out anything from the poor excuse of a customer service department. __________________ 1100 on 10/29-1st to order 2000 on 4/16 2500 on 4/21 3000 on 4/21--TPW 5/4

05-20-2009, 12:06 PM	#2
JMAN311 Drives: 2013 F-150 Limited Join Date: May 2008 Location: Parker, CO Posts: 2,191	Sorry....but you should be blaming your dealer IMO. It's up to them to provide you the type of info you were most likely wanting. __________________ There just might be a 2016 Camaro or Corvette in my future... _____________________________________________ Previous Chevy's 2013 Camaro ZL1 A6\|SIM 2010 Camaro 2SS/RS\|M6\|CGM Exterior\|Gray Int 2000 Camaro SS\|M6\|SLP headers\|SLP center mounted quad exhaust\|Magnaflow muffler\|Hypertech programmed 2001 Corvette\|M6\|LG Motorsports Headers\|Corsa Touring Cat-back\|Magnaflow X Pipe\|Hurst short-throw\|Dyno tuned

05-20-2009, 12:06 PM	#3
BigCee66 I Design stuff ;) Drives: 2016 Nightfall Gray 2SS Camaro Join Date: Mar 2009 Location: Richmond Hts, Ohio Posts: 153	Sorry to hear it man. __________________ Too many ignorant comments on stupid threads...

05-20-2009, 12:09 PM	#5
PQ Booooosted. Drives: 2010 Supercharged SS Join Date: Apr 2008 Location: Mobile, AL Posts: 36,716 View My Garage	Your car will be sold to the highest bidder probably this weekend. __________________

05-20-2009, 12:09 PM	#6
ddunerider So-Cal Race team!! Drives: Tahoe LTZ,2010 2SS/M6 Camaro Join Date: Apr 2009 Location: Phillips Ranch ca. So-Cal Posts: 5,973 View My Garage	sucks dude maybe next year there will be one for you to pick up at a dealer. __________________ WE RACE DEEP!! BBK Intake, Flowmaster AT cat back Barton shifter,Painted stripes,,Heritage grill,LED DRLs, Smokin Tires!!

05-20-2009, 12:08 PM	#4
Tactical Z Banned Drives: Nissan Titan Join Date: Feb 2009 Location: San Antonio, Texas Posts: 8,490	We need a "Canceling Order" thread.

05-20-2009, 12:18 PM	#8
bobby35ny Drives: 18 ZL1 A10 Join Date: Nov 2008 Location: South East, FL Posts: 3,024	Fast Forward to May 20th 2010. GM execs chatting...........why arent Camaro sales better than they should be....Hmmmm MAYBE it's because word got out on how the REINVENT CUSTOMER SATISFACTION was a epic fail? MAYBE because when the guy down the block heard how the people who ordered the car was given the run around for weeks and months? I'm sure that guy will say GM didn't change and buy from another company. -bobby __________________ 2017 ZL1 M6 Bog City, 2013 ZL1 M6, 2010 2SS M6 ZL1::J-E-T-S JETS JETS JETS

05-20-2009, 12:21 PM	#9
SSOOCH Camaro SL,UTs Drives: 2010 Camaro SS/RS #16429 Join Date: Sep 2006 Location: South Jordan, UT Posts: 7,358 View My Garage	Man, to put in this kind of time and to give up at the end......what a loser! LOL...come on, don't cancel dude, you're so close!! "Jesus once said that it would never be easy, but it would be worth it" or something like that I don't know I wasn't really listening to him that day... __________________

05-20-2009, 12:24 PM	#10
PQ Booooosted. Drives: 2010 Supercharged SS Join Date: Apr 2008 Location: Mobile, AL Posts: 36,716 View My Garage	I totaly get the frustration from the EARLY pr-order guys and gals. It seems to me alot of dealers went way over their alottment and didn't tell the people who ordered from them. I ordered my car on Feb 23rd and it's built, 9067, there were allready about 14000 orders when I placed mine. To this day my dealer has only taken 5 orders. Out of an initial alotment of 12. Everyone bragged about refundable deposits and only 500 dollars or none at all. I went to a place where it was 1000 dollars non-refundable but my car is built and on it's way. It's not necesarily a GM thing but a dealer thing I think. Maybe it will all come out in the wash. __________________

05-20-2009, 12:43 PM	#11
1969-2010 Drives: 2009 CTS Join Date: Feb 2009 Location: Memphis, TN Posts: 33	I know I could have waited and waiting was not my reason for cancelling. I took the time to email Customer Service and I have three emails back giving me a Customer Service rep's name who was suppose to be calling me. But nothing. I called her with the direct number that they gave me and nothing again. I asked that if there was a problem with the v-6 manual transmission could they give my dealer the okay to change my order and nothing again. I had a TPW of 5/4 and nothing again. A returned call would have resolved this issue. I ordered first at my dealership and was first to go in and I am seeing 10k cars made and I cannot get a call back from them. Would it have been too hard to say yes you can change your order to an automatic or to say anything at all? Sorry everyone but this was unacceptable. Good luck to all who is waiting and I wish you the best. __________________ 1100 on 10/29-1st to order 2000 on 4/16 2500 on 4/21 3000 on 4/21--TPW 5/4

05-20-2009, 12:52 PM	#12
chrisinlittlerock Drives: 2010 Camaro/08 Tundra Join Date: Feb 2009 Location: Little Rock Arkansas Posts: 797	I just drop in on my inventory manager. She's cute and is always glad to see me, I think. __________________ Rally Yellow 2SS/RS with Custom painted Black Rally Stripes, Heritage grill, Corsa cat backs with x pipe, CAI. Delivered: 8/18/09!!!!Yes!!!! "This is CHEVY country. On a quiet night you can hear a Ford rust."

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