Poor Dealer Service - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Verio · 11-24-2009, 11:35 AM

I thought a thread should be started for dealers performing terrible service. I'd like to see a sticky so that others can post here and see where to NOT bring their vehicles.

1. Lannan Chevrolet of Lowell, MA - Brought my car in for a paint issue in the rear quarter panel, work was denied, and the Service Manager still claims the issue was caused by rock chips. GM Customer Care had to have me go to another dealer because of this dealers complete lack of Customer Service. Standard Oil change was 109.00 after being quoted 90.

Partick · 11-24-2009, 12:08 PM

So as not to hijack the thread is it limited to experiences with the Camaro or can we vent about all experiences? Thanks

ChriSS84 · 11-24-2009, 12:57 PM

I'd say any Chevy dealer, but most people might just want to know about "The Camaro Experience"

blazzin1 · 11-24-2009, 01:03 PM

Standard Oil Change = $109!!!!! Even at $90!!!! Are you kidding!?!?!? Man, I'm glad I do my own oil changes!!!

I know what you mean though, I got ripped-off at a repair center (not a dealer though)the other day for a serpentine belt (not on the Camaro). They tried to charge me $90 for a stinkin' belt (just for the part itself, labor was separate)!!!! I raised holy h@!!, and the manager called me back today and said it was a "fat-finger" mistake, yeah right!!!

coolman · 11-24-2009, 01:05 PM

Even $90 for and oil change is crazy unless it's a diesel or something.

Verio · 11-24-2009, 01:15 PM

I'd say any dealer service. Just provide the name and state.

Partick · 11-25-2009, 12:06 PM

Quote:

Originally Posted by Verio

I'd say any dealer service. Just provide the name and state.

OK thanks, My pick would be Hilltop Ford in Richmond, CA. I own a small fleet of F150's for my business(I'd have bought Chevy's but our local dealer never seemed interested in my business). They charge me $150.00 just to hook it up and diagnose problems and do not credit the 150 when its warranty work.

Almost without fail they will try to say something is wrong that the warranty doesn't cover. The servce manager called one time and said I don't know what you ran over but you have a broken axle seal and a bent axle, it'll cost you $1300.00 to fix it. I called BS and went down there and said show me, of course they couldn't. Cancelled my fleet account with them and now they call me once a month to reconsider. End of rant

DangerZL1 · 11-25-2009, 12:19 PM

Quote:

Originally Posted by Partick

The servce manager called one time and said I don't know what you ran over but you have a broken axle seal and a bent axle, it'll cost you $1300.00 to fix it. I called BS and went down there and said show me, of course they couldn't. Cancelled my fleet account with them and now they call me once a month to reconsider. End of rant

That's fraudulant to say the least!

Partick · 11-25-2009, 12:21 PM

Quote:

Originally Posted by DangerouSS

That's fraudulant to say the least.

That's what I told them and they didn't seem to care much. They had a take it or leave it attitude so I left it and started going to Albany Ford in (of course) Albany CA, $65 to diagnos and they credit me if its warranty work. Much friendlier too.

shelviloy · 12-02-2009, 06:40 AM

Thanks alot for sharing these information...i am very sure it will make everyone very alert before taking their vehicle to the dealor...thats really nice of you...

camarodad · 12-08-2009, 12:44 PM

Quote:

Originally Posted by DangerouSS

That's fraudulant to say the least.

You should have reported them to the Better business bureau

11-24-2009, 11:35 AM	#1
Verio Taking it 1 day at a time Drives: 2010 Chevy Camaro 2SS/RS Auto Join Date: Apr 2009 Location: San Antonio, TX Posts: 751 View My Garage	Poor Dealer Service I thought a thread should be started for dealers performing terrible service. I'd like to see a sticky so that others can post here and see where to NOT bring their vehicles. 1. Lannan Chevrolet of Lowell, MA - Brought my car in for a paint issue in the rear quarter panel, work was denied, and the Service Manager still claims the issue was caused by rock chips. GM Customer Care had to have me go to another dealer because of this dealers complete lack of Customer Service. Standard Oil change was 109.00 after being quoted 90. __________________ Order#: NJWGTF 1100, Preliminary order accepted 04/27/2009 6000, Delivered to the customer 07/23/2009 - 3 Months (worth the wait!!)

11-24-2009, 01:15 PM	#6
Verio Taking it 1 day at a time Drives: 2010 Chevy Camaro 2SS/RS Auto Join Date: Apr 2009 Location: San Antonio, TX Posts: 751 View My Garage	I'd say any dealer service. Just provide the name and state. __________________ Order#: NJWGTF 1100, Preliminary order accepted 04/27/2009 6000, Delivered to the customer 07/23/2009 - 3 Months (worth the wait!!)

12-02-2009, 06:40 AM	#10
shelviloy Drives: camaro Join Date: Dec 2009 Location: US Posts: 3	Thanks alot for sharing these information...i am very sure it will make everyone very alert before taking their vehicle to the dealor...thats really nice of you... __________________ Car HID Kits Car Hidxenonlights

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11-24-2009, 12:08 PM	#2
Partick Drives: 2010 Camaro 2SS Join Date: Aug 2009 Location: NorCal Posts: 958	So as not to hijack the thread is it limited to experiences with the Camaro or can we vent about all experiences? Thanks

11-24-2009, 12:57 PM	#3
ChriSS84 Account Suspended Drives: 2SS Join Date: Oct 2009 Location: Cincinnati,Ohio Posts: 850	I'd say any Chevy dealer, but most people might just want to know about "The Camaro Experience"

11-24-2009, 01:03 PM	#4
blazzin1 Drives: 2010 2SS/RS R6P Join Date: Nov 2008 Location: St. Cloud, FL Posts: 4,845 View My Garage	Standard Oil Change = $109!!!!! Even at $90!!!! Are you kidding!?!?!? Man, I'm glad I do my own oil changes!!! I know what you mean though, I got ripped-off at a repair center (not a dealer though)the other day for a serpentine belt (not on the Camaro). They tried to charge me $90 for a stinkin' belt (just for the part itself, labor was separate)!!!! I raised holy h@!!, and the manager called me back today and said it was a "fat-finger" mistake, yeah right!!!

11-24-2009, 01:05 PM	#5
coolman Guest Join Date: Jun 2009 Location: PA Posts: 4,812	Even $90 for and oil change is crazy unless it's a diesel or something.