How to track railcar? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

BloodUSMC · 03-24-2011, 11:49 AM

I want to track the rail car that my car is on.

Rail car #: CP 556221

panther2469 · 03-24-2011, 01:31 PM

Here you go

CSX is everything east of the mississippi
Up is everything west of the mississippi

But they all start out on CSX so once they have it in there system they will follow it all the way.

How do I track my car on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by GM is given as a courtesy and if we call live personnel we will lose our data and ability to track
CSX
1. Call the CSX 1-800-235-2352 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say ETTX (whatever initials you have) then wait for the next prompt. OR key in 32-81-81-92 (for ETTX)(letter and position on your phone)
4. When prompted for the car number, say 907048 or key in whatever your car number is
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example ETTX123456 all together
4. Listen for your update

These automated systems can be frustrating. Keep in mind they are intended for use by folks that use them daily all day long. Like I said if you are being transferred to a live person please hang up and try again.

gto-locke · 03-27-2011, 06:34 PM

Quote:

Originally Posted by BloodUSMC

I want to track the rail car that my car is on.

Rail car #: CP 556221

How do you determine the rail car # ?

I know my car has been shipped (3/25).

drtwo · 03-27-2011, 07:36 PM

bump

BloodUSMC · 03-27-2011, 07:53 PM

Call your dealer and ask him to call the business center and ask them for rail car #.

gto-locke · 03-28-2011, 11:44 AM

Quote:

Originally Posted by BloodUSMC

Call your dealer and ask him to call the business center and ask them for rail car #.

Thanks, will do.

duckota · 03-30-2011, 02:41 PM

How soon after you get a code 4150 is GM able to tell you a rail car number (same day or a day or two later)?

panther2469 · 03-30-2011, 06:23 PM

Quote:

Originally Posted by duckota

How soon after you get a code 4150 is GM able to tell you a rail car number (same day or a day or two later)?

My guess would be after you get a (4200) Shipped, Your dealer should be able to call GM Dealer Business Center and ask for the railcar #

gto-locke · 03-30-2011, 11:22 PM

I got tired of waiting for my salesman to get the rail car # so I called Chevrolet Customer Service and they provided the number for me. According to UP it is due to arrive in Phoenix 4/5/11.

panther2469 · 03-31-2011, 12:44 AM

Quote:

Originally Posted by gto-locke

I got tired of waiting for my salesman to get the rail car # so I called Chevrolet Customer Service and they provided the number for me. According to UP it is due to arrive in Phoenix 4/5/11.

duckota · 03-31-2011, 09:58 AM

what is the phone number for Chevolet Customer Service

gto-locke · 03-31-2011, 11:59 AM

Quote:

Originally Posted by duckota

what is the phone number for Chevolet Customer Service

Customer Assistance - 1.800-222-1020

They will request a lot of information to include the order# and VIN.

03-24-2011, 11:49 AM	#1
BloodUSMC Blood Sucking War Machine Drives: Black 2011 Camaro 2LT/RS - A6 Join Date: Feb 2011 Location: Northern, NJ Posts: 661	How to track railcar? I want to track the rail car that my car is on. Rail car #: CP 556221 __________________ BLACK 2011 2LT/RS COUPE. Roto Fab Intake, MRT 1.0, OBX LT Headers, Magnaflow resonated x pipe, Trifecta Tune

03-24-2011, 01:31 PM	#2
panther2469 Drives: 2011 2SS RS SIM Litho # 193 Join Date: Jun 2007 Location: West Hills, CA Posts: 5,085 View My Garage	Here you go CSX is everything east of the mississippi Up is everything west of the mississippi But they all start out on CSX so once they have it in there system they will follow it all the way. How do I track my car on a railcar? First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by GM is given as a courtesy and if we call live personnel we will lose our data and ability to track CSX 1. Call the CSX 1-800-235-2352 1-800-235-2352 2. When prompted for location or weight, press "1" on your phone for location. 3. When prompted for the car initials, say ETTX (whatever initials you have) then wait for the next prompt. OR key in 32-81-81-92 (for ETTX)(letter and position on your phone) 4. When prompted for the car number, say 907048 or key in whatever your car number is 5. When prompted for next car say DONE. 6. That's it; enjoy your updated status report. Union Pacific 1. Call UP at 1 800 877-5123 1 800 877-5123 2. Follow phone prompts for Trace 3. Say the railcar number complete and clearly. Example ETTX123456 all together 4. Listen for your update These automated systems can be frustrating. Keep in mind they are intended for use by folks that use them daily all day long. Like I said if you are being transferred to a live person please hang up and try again. __________________

03-27-2011, 07:36 PM	#4
drtwo Drives: 2SS RS Yellow, Raptor, Vrod Join Date: Jul 2009 Location: South Dakota Posts: 599 View My Garage	bump __________________ 2SS RS Rally Yellow, LS3, M6, sunroof, extra on the fast!

03-27-2011, 07:53 PM	#5
BloodUSMC Blood Sucking War Machine Drives: Black 2011 Camaro 2LT/RS - A6 Join Date: Feb 2011 Location: Northern, NJ Posts: 661	Call your dealer and ask him to call the business center and ask them for rail car #. __________________ BLACK 2011 2LT/RS COUPE. Roto Fab Intake, MRT 1.0, OBX LT Headers, Magnaflow resonated x pipe, Trifecta Tune

03-30-2011, 11:22 PM	#9
gto-locke Drives: 1971 GTO, 2011 - Camaro IPC Join Date: Feb 2011 Location: Chandler, AZ Posts: 79	I got tired of waiting for my salesman to get the rail car # so I called Chevrolet Customer Service and they provided the number for me. According to UP it is due to arrive in Phoenix 4/5/11. __________________ 2011 Pace Car (Automatic) 2013 GMC Crew 1971 GTO 3/5/11 - Deposit on Pace Car 3/22/11 - Pace Car built 3/25/11 - shipped 3/30/11 - Rail car arrived/departed Gibbson IN 4/4/11 - Car arrived on rail (Phoenix) 4/7/11 - Picked up car

03-30-2011, 02:41 PM	#7
duckota Drives: 07 Chevy Suburban Join Date: Feb 2011 Location: South Dakota Posts: 40	How soon after you get a code 4150 is GM able to tell you a rail car number (same day or a day or two later)?

03-31-2011, 09:58 AM	#11
duckota Drives: 07 Chevy Suburban Join Date: Feb 2011 Location: South Dakota Posts: 40	what is the phone number for Chevolet Customer Service

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