04-16-2013, 05:43 PM | #29 | |
Autoboticus Roboticus
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Mainly, it's been like "most of the issues weren't annoying me enough to take it in for just that one issue".. I wouldn't consider it an "upgrade" if they are just replacing stuff with stock parts.. I kind of know the difference. If I were attempting to fleece and abuse the warranty, I know enough about mechanics that I'm sure I could find a way. But, I'm not like that. I just had a few things annoying me for a while and wanted to bring the car in before the factory warranty expired.
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04-16-2013, 05:45 PM | #30 | |
Autoboticus Roboticus
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04-16-2013, 05:59 PM | #31 |
Buick 455 Fan
Drives: 1970 Buick, 2012 1SS LS3 Join Date: Jun 2010
Location: Boston MA
Posts: 5,957
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In my experience, possibly a mistake telling them what you think is the cause, ona couple levels. One some people will figure you're a know-it-all, for real, and it affects their giveadamn factor. Second, you might put them on a goose chase and that's wasted $ in shop time that they will charge you. Some techs and mechanics resent it when a customer tries to tell them their job
I tell my service managers right up front that I'm a demanding customer that he will feel is a pain in the ass sometime or other...I'm gonna complain when things aren't right, and I'll notice when they aren't right, too, but when he does a good job I'll tell that to him too. I've asked to talk to techs so I can thank them for a good job just as much as I've said "so are you trying to say that your shop is incompetent, and that's why it takes five tries to fix my car?"
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04-16-2013, 06:05 PM | #32 | |
Drives: 2018 Camaro ZL1 Join Date: Jun 2011
Location: Morgan, UT
Posts: 1,359
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I was a Chevrolet tech for ten years. My nature is to care and do the job right the first time. Unfortunately this business model is not conducive to people like me. I watched other techs make more money than I because their work ethics let them cut corners and get more work out the door. Sent from my DROID BIONIC using Tapatalk 2
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04-16-2013, 06:14 PM | #33 |
Drives: 2011 Camaro 2SS/RS Join Date: Jun 2011
Location: Minnesota
Posts: 236
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I've read a few posts for the TSB on the Squeaky noise from HVAC blower motor/fan and it sounds ugly. They get up in there under the dash with a saw and cut the blower fan out and then put a new fan assembly in and screw it down. It's been said that it will run quiet for awhile and then begin making noise again. good luck with that one
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04-16-2013, 06:22 PM | #34 |
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Kudos to you man !! Let them do there f&cking job !! Some of them are always quick to dismiss a customers concerns and such. Hope they do fix everything.
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04-16-2013, 06:22 PM | #35 | |
Drives: 2018 Camaro ZL1 Join Date: Jun 2011
Location: Morgan, UT
Posts: 1,359
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Sent from my DROID BIONIC using Tapatalk 2
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04-16-2013, 06:31 PM | #36 |
Account Suspended
Drives: 2010, Rally Yellow, Black stripes Join Date: Jul 2010
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04-16-2013, 06:42 PM | #37 |
Autoboticus Roboticus
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My thought was that I might be helping them in case they've never heard about the issues I listed.
I guess I'll still do my research, but keep my item list up my sleeve as a "ace in the hole" in case a dealership tries to tell me "oh, that's just normal". I do have to reiterate that I've NOT had a problem with this dealership I'm going to. They've been nothing but nice to me so far and have done good work as far as I'm concerned. So, I'm not anticipating having an issue with things getting done to my satisfaction. But, based on the advice that some of you that have worked in the service department have given on this thread, I'll keep my research to myself next time and just play the part of a dumb customer. I certainly don't want the dealership/tech to misinterpret my attempt to help out as being an attempt to get freebies.
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04-16-2013, 06:56 PM | #38 |
Drives: 2012 45 Anniversary Vert Join Date: Apr 2012
Location: atlanta
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I would not be happy if they just took your list and worked it. just because you have a symptom and there is an issue with that same symptom with a TSP, does not mean you have the problem that the TSB fixes.
I would hope the dealership has at least semi profession mechanics, technicians or what ever the thin skinned folks in the department are calling themselves today, who will do the proper troubleshooting to verify that the symptoms are are from the problems provided TSB's and not something else that is causing similar issues. Personally, I would of turned the car in, waited to see what they stated, and only then provided the TSB's if the problem's weren't fixed. |
04-16-2013, 07:02 PM | #39 | |
Buick 455 Fan
Drives: 1970 Buick, 2012 1SS LS3 Join Date: Jun 2010
Location: Boston MA
Posts: 5,957
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04-16-2013, 07:15 PM | #40 |
Montani Semper Liberi
Drives: 2011 Black 2SS/RS w/ IOM stripes Join Date: Feb 2010
Location: Masontown, WV
Posts: 4,841
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I used to work as a service writer and the second guy in this thread is right, I used to just write a short description to give the tech a idea of what the problem was, sometimes I would staple the customer note to the back of the work order, mostly for laughs because alot of tech's get a little turned off when people try to tell them how to do there jobs...LOL. I know customers were trying to be helpful but sometimes it doesn't get percieved that way by the techs. I know some would look for a few seconds and then toss these things to the side. alot are big on recreating the issue at the time of service. anyone that has ever worked in a service department know how these things go.
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04-16-2013, 10:50 PM | #41 | |
Drives: 2018 Camaro ZL1 Join Date: Jun 2011
Location: Morgan, UT
Posts: 1,359
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Yeah, back in the day we would give a customer-pay repair the option of drilling and oiling the rear bushing to give them a cheaper way out. Usually worked well. Sent from my iPad using Tapatalk HD
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04-16-2013, 11:24 PM | #42 |
The Krazzy bytch
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was it at sunset????? Yea I have freaked a couple of service departments as well. The one I use down here at baydo's is getting use to me lol. It helps that I have the parts department to the point where they know who I am when I call.
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I am not a man I have boobies. Cars are like women, If you treat her rough shes going to complain & you will hear about it. If you treat her right she will purrrrrrrrrrrrr Current cars owned , 72 Skylark vert,86 fiero GT Sold , 87 Iroc-z (sold), 90 Vette Vert SOLD , 95 Z28, 99 Silverado K1500 Totaled, 2010 CGM Camaro 2ss/rs (had to sell & I hate it ) ,2012 Cruze LT repoed. Current current list lol 2006 Silverado 2500hd. |
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