Tried to get Mylink updated - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

nuflat · 03-10-2014, 09:13 AM

So I took my car in last week since I have been having issues with the Mylink locking up, etc. The service advisor called me and told me that it needed a software update and that would probably take care of the issues. Supposedly they did it since they kept my car for 1/2 a day. When I went to pick it up the invoice showed that they updated the software and so I hopped in the car plugged in my iPhone and drove off the lot.

A minute later while I was sitting at a light, it froze up on me. I unplugged the USB and plugged it back in and nothing. I drove home frustrated listening to XM since the Bluetooth would not work either, except for making calls. Go figure. I had this issue before so I plugged in my iPod Classic and ran into the same issues with it locking up. So I wondered if the update was actually done.

I had taken a picture about 3 weeks ago of the software version because I was trying to compare to what was on this site as to what was current. I pulled the photo back up and compared it to what it currently showed on screen and it was the same. 23121110. It appears to me they didn't update the software. Am I missing something or did they lie to me saying they did the update? Shouldn't the version change?

IH8OPEC · 03-10-2014, 10:44 AM

Are you sure the issue is with MyLink and not your Crapple device? If it worked before then I'd check to see if the Crapple device has had an update recently!

Sorry, Android FTW.

nuflat · 03-10-2014, 10:51 AM

Well fortunately it's not, it has been an issue since the first day I bought the car however finding the time to take it to the dealer and leave it, etc is not convienent to do on a regular basis. I can plug my "Crapple device(s)" into my wife's RAV4 and they work flawlessly. However, I do appreciate your useless post!

IH8OPEC · 03-10-2014, 11:05 AM

You're welcome! Too many people blame the car and not the flawed device they plug in!

Call another dealer and ask what the latest SW version is for MyLink, you can then know for sure if the dealer dry humped you!

LuSe4 · 03-10-2014, 11:29 AM

Sorry about your issues, OP. If the software version is the same number, then no, they did not do any updates.

It does seem like there are a lot more problems with Apple devises than with Android devices connecting from what I have read. My Mylink has worked flawlessly both plugged in and through Bluetooth with my Galaxy S4.

Jalberdi99 · 03-10-2014, 12:36 PM

I had the update done about a year ago and I got the 23135479 version EO.OD.OD.OD

nuflat · 03-13-2014, 02:30 PM

So a service manager from the dealership called me about my issue and asked me to drop the car off and they would give me a loaner. I did that and showed and explained what was going on and they saw first hand. I was told after I talked to a service manager that there were 2 types of updates they can do on the Mylink. One which he said updates software but does not change the version that you see on the Mylink screen and the other is one that is done via the USB which he said will change the version number.

Currently I have version 23121110 E0.0D.0D.0D. Evidently there is a newer version and that is what they are going to flash my system with. They kept my car overnight and called me late yesterday to tell me that they updated the system and they are confident that it fixed my issues, but they wanted to keep it overnight just to make sure. I am waiting for a call from them to see when I can pick it up and try it out.

On another note I had mentioned that the blower speed that displays on screen was freezing up and at times it would show the fan off when it was on and vice versa. He printed out and gave me a TSB which says that "Engineering has deemed this a normal characteristic and that currently there is not intent to develop a repair for this condition." Which I thought was kind of flakey on GM's part.

Update:

So the service manager called me back and said that they want to keep the car for another night because it is still having issues. They have tried multiple devices and it still locks up, and then he proceeded to tell me that they found another 2013 they had which was in for service and tested it and it did similar and that they are on the phone with GM techs to try and figure out the issue. He said they did have an iPhone with 200 songs on it and tried it and it played immediately and indexed quickly. I said of course it would it only has 200 songs. But how many people have a device with just 200 songs on it? Nobody I know does unless it's a Nano or small flash drive.

I have a feeling they are going to tell me that it is something they can't fix and in that case I am wondering what my options are. Because when I bought the vehicle I was showed and told that it would work with iPhones and iPods and if it doesn't that means I was basically sold something that is defective. Now if they told me that it works fine with Android and might work with Apple that would be a different story.

libertyforall · 03-13-2014, 05:30 PM

OP: Which iPhone do you have and which iOS version? If less than iOS 7.1 on a device that supports it, try updating it to the latest available.

nuflat · 03-13-2014, 11:11 PM

I have a 5S and I just updated to 7.1 when it was released the other day. According to the service manager from what the GM techs told him was that the 5S wasn't on their lists of supported devices for MyLink.

nuflat · 03-17-2014, 04:03 PM

Well the dealership has had my car since 3/12 and no solution. The tech support at GM said that I am SOL and to just give it back to the customer. What kind of crappy service is that from GM or is this common with them? They went and tested a 2104 and it worked fine. Go figure. Amazing that they are willing to just do that to a customer.

libertyforall · 03-17-2014, 04:35 PM

Sounds like all that is needed is a firmware/OS update. Problem is that GM seems to abandon each model year after the next year comes out. Hopefully that will change now that they are FINALLY adding an application store and LTE to 2015 models...

IMHO all these updates should be able to be done by any consumer by downloading to a USB Flash Drive in the interim! It should not require a visit to a GM shop!

I would try to find out if there is a website, phone number or service you can check to be notified immediately when they come out with an update. This should be easy to find from Chevrolet on their Camaro homepage under support, but obviously is not. It could show something like this:
http://support.apple.com/kb/DL1732

Quote:

Originally Posted by nuflat

Well the dealership has had my car since 3/12 and no solution. The tech support at GM said that I am SOL and to just give it back to the customer. What kind of crappy service is that from GM or is this common with them? They went and tested a 2104 and it worked fine. Go figure. Amazing that they are willing to just do that to a customer.

nuflat · 03-17-2014, 04:42 PM

They did all the software and firmware updates they could. You would think it would resolve the issue. I even went and purchased a new iPod thinking that might fix it but nope.

libertyforall · 03-17-2014, 05:05 PM

Yea, but clearly there is either some software, firmware or hardware difference between your 2013 and the 2014 MyLink... If just the first two, they should make that available to everyone from earlier model years.

Quote:

Originally Posted by nuflat

They did all the software and firmware updates they could. You would think it would resolve the issue. I even went and purchased a new iPod thinking that might fix it but nope.

jonboy71 · 03-18-2014, 02:28 AM

fyi, i have another thread where my iphone 5 worked fine until i updated to ios 7.1. now i get an error message sayin "please try again" that pops up over the main screen and when you try to clear it, it changes the source. if you leave the message up, the source will play and you can tell it's working properly, so not sure why the error pops up. the main problem other than the error box coverin the screen is if you try to make any changes, go in reverse, change volume, etc, the source will change. very frustrating to say the least.

does anyone know the current software version?

03-10-2014, 09:13 AM	#1
nuflat Drives: 2017 Camaro RS 2LT Nightfall Grey Join Date: Sep 2013 Location: Houston Posts: 31	Tried to get Mylink updated So I took my car in last week since I have been having issues with the Mylink locking up, etc. The service advisor called me and told me that it needed a software update and that would probably take care of the issues. Supposedly they did it since they kept my car for 1/2 a day. When I went to pick it up the invoice showed that they updated the software and so I hopped in the car plugged in my iPhone and drove off the lot. A minute later while I was sitting at a light, it froze up on me. I unplugged the USB and plugged it back in and nothing. I drove home frustrated listening to XM since the Bluetooth would not work either, except for making calls. Go figure. I had this issue before so I plugged in my iPod Classic and ran into the same issues with it locking up. So I wondered if the update was actually done. I had taken a picture about 3 weeks ago of the software version because I was trying to compare to what was on this site as to what was current. I pulled the photo back up and compared it to what it currently showed on screen and it was the same. 23121110. It appears to me they didn't update the software. Am I missing something or did they lie to me saying they did the update? Shouldn't the version change?

03-10-2014, 10:44 AM	#2
IH8OPEC ΜΟΛΩΝ ΛΑΒΕ Drives: 2010 VR/W 2SS/RS L99 Join Date: Dec 2012 Location: Ellijay, GA Posts: 509	Are you sure the issue is with MyLink and not your Crapple device? If it worked before then I'd check to see if the Crapple device has had an update recently! Sorry, Android FTW. __________________

03-10-2014, 11:05 AM	#4
IH8OPEC ΜΟΛΩΝ ΛΑΒΕ Drives: 2010 VR/W 2SS/RS L99 Join Date: Dec 2012 Location: Ellijay, GA Posts: 509	You're welcome! Too many people blame the car and not the flawed device they plug in! Call another dealer and ask what the latest SW version is for MyLink, you can then know for sure if the dealer dry humped you! __________________

03-10-2014, 11:29 AM	#5
LuSe4 Drives: 2013 Camaro 2SS RS LS3 Join Date: Feb 2011 Location: Grand Rapids, MI Posts: 1,058	Sorry about your issues, OP. If the software version is the same number, then no, they did not do any updates. It does seem like there are a lot more problems with Apple devises than with Android devices connecting from what I have read. My Mylink has worked flawlessly both plugged in and through Bluetooth with my Galaxy S4. __________________ -2013 Summit White over Inferno Orange 2SS RS- -2014 White Diamond Silverado Z71 Crew Cab Short Box-

03-10-2014, 12:36 PM	#6
Jalberdi99 Drives: 2014 Summit White 2SS/RS M6 Join Date: Aug 2012 Location: @ ur moms house in VA Posts: 1,405	I had the update done about a year ago and I got the 23135479 version EO.OD.OD.OD Attached Images __________________ Last edited by Jalberdi99; 03-10-2014 at 12:47 PM.

03-10-2014, 10:51 AM	#3
nuflat Drives: 2017 Camaro RS 2LT Nightfall Grey Join Date: Sep 2013 Location: Houston Posts: 31	Well fortunately it's not, it has been an issue since the first day I bought the car however finding the time to take it to the dealer and leave it, etc is not convienent to do on a regular basis. I can plug my "Crapple device(s)" into my wife's RAV4 and they work flawlessly. However, I do appreciate your useless post!

03-13-2014, 02:30 PM	#7
nuflat Drives: 2017 Camaro RS 2LT Nightfall Grey Join Date: Sep 2013 Location: Houston Posts: 31	So a service manager from the dealership called me about my issue and asked me to drop the car off and they would give me a loaner. I did that and showed and explained what was going on and they saw first hand. I was told after I talked to a service manager that there were 2 types of updates they can do on the Mylink. One which he said updates software but does not change the version that you see on the Mylink screen and the other is one that is done via the USB which he said will change the version number. Currently I have version 23121110 E0.0D.0D.0D. Evidently there is a newer version and that is what they are going to flash my system with. They kept my car overnight and called me late yesterday to tell me that they updated the system and they are confident that it fixed my issues, but they wanted to keep it overnight just to make sure. I am waiting for a call from them to see when I can pick it up and try it out. On another note I had mentioned that the blower speed that displays on screen was freezing up and at times it would show the fan off when it was on and vice versa. He printed out and gave me a TSB which says that "Engineering has deemed this a normal characteristic and that currently there is not intent to develop a repair for this condition." Which I thought was kind of flakey on GM's part. Update: So the service manager called me back and said that they want to keep the car for another night because it is still having issues. They have tried multiple devices and it still locks up, and then he proceeded to tell me that they found another 2013 they had which was in for service and tested it and it did similar and that they are on the phone with GM techs to try and figure out the issue. He said they did have an iPhone with 200 songs on it and tried it and it played immediately and indexed quickly. I said of course it would it only has 200 songs. But how many people have a device with just 200 songs on it? Nobody I know does unless it's a Nano or small flash drive. I have a feeling they are going to tell me that it is something they can't fix and in that case I am wondering what my options are. Because when I bought the vehicle I was showed and told that it would work with iPhones and iPods and if it doesn't that means I was basically sold something that is defective. Now if they told me that it works fine with Android and might work with Apple that would be a different story. Last edited by nuflat; 03-13-2014 at 04:09 PM. Reason: Update

03-13-2014, 05:30 PM	#8
libertyforall Drives: '01 Camaro SS 'Vert; '02 Camaro RS Join Date: Apr 2013 Location: IL Posts: 363	OP: Which iPhone do you have and which iOS version? If less than iOS 7.1 on a device that supports it, try updating it to the latest available. Last edited by libertyforall; 03-13-2014 at 05:44 PM.

03-13-2014, 11:11 PM	#9
nuflat Drives: 2017 Camaro RS 2LT Nightfall Grey Join Date: Sep 2013 Location: Houston Posts: 31	I have a 5S and I just updated to 7.1 when it was released the other day. According to the service manager from what the GM techs told him was that the 5S wasn't on their lists of supported devices for MyLink.

03-17-2014, 04:03 PM	#10
nuflat Drives: 2017 Camaro RS 2LT Nightfall Grey Join Date: Sep 2013 Location: Houston Posts: 31	Well the dealership has had my car since 3/12 and no solution. The tech support at GM said that I am SOL and to just give it back to the customer. What kind of crappy service is that from GM or is this common with them? They went and tested a 2104 and it worked fine. Go figure. Amazing that they are willing to just do that to a customer.

03-17-2014, 04:42 PM	#12
nuflat Drives: 2017 Camaro RS 2LT Nightfall Grey Join Date: Sep 2013 Location: Houston Posts: 31	They did all the software and firmware updates they could. You would think it would resolve the issue. I even went and purchased a new iPod thinking that might fix it but nope.

03-18-2014, 02:28 AM	#14
jonboy71 Drives: 2013 HWSE 2LT Join Date: Jan 2013 Location: NC Posts: 55	fyi, i have another thread where my iphone 5 worked fine until i updated to ios 7.1. now i get an error message sayin "please try again" that pops up over the main screen and when you try to clear it, it changes the source. if you leave the message up, the source will play and you can tell it's working properly, so not sure why the error pops up. the main problem other than the error box coverin the screen is if you try to make any changes, go in reverse, change volume, etc, the source will change. very frustrating to say the least. does anyone know the current software version?