Phastek performance

[Aequitas & Veritas]

Old thread I know, but just wanted to chip in on my experience just in case new buyers see this thread and get worried.

I ordered a Rksport Hood and a Seibon Trunk from them (best prices) and had them at my house in 10 days. How is that not great shipping? These boxes are huge and neither of them were damaged. Totally using them again!

[Normagene]

Same here, all good experiences and service. Definitely recommend.

[PQ]

Glad more chimed in back then and even now. I'd certainly buy from them. I just haven't needed to. haha

[Mwalterhouse]

Have placed many orders with Phastek and have never had an issue, I will order from them again.

[kstl01]

I order from them often, no issues.

[Chain Blue Lightning]

I recently ordered a grille from Phaetek. When I had a slight misunderstanding with the status page a short chat on their customer service line fixed it up. Sean was very helpful and made sure everything was right. End result I will happily order from Phasetek again.

BigRed82 - I am sorry I could not resist a playful joke!

[Motion427]

I had ordered 4 sequential light kits.Had it ship to my buddy's place in the US.I was not in a hurry for the products. I received the parts about at least 1 if not 2 months later when my buddy came to visit.Come to find out,they had only ship 1 kit.I thought their was no way that they would help me out because of the long time frame.Gave them a call. they noticed the error,even ship the other 3 kit direct to me in Canada at no extra charge.
Pretty good service I must say.

[ConqSoft]

Had my first experience with Phastek. Order process was easy. Item shipped the next day. Received it two days later. No complaints there. However it was missing the installation hardware. So I sent nice succinct email to them explaining this. Received a reply the following day (today):

We will let the warehouse know of this issue and see what we can do for you.

Now to me, that's not how that should be handled. IMO, the correct reply would be to apologize and state that they will ship out the missing parts immediately. Doesn't seem like good customer service to me. But I'll wait and see what they come back with.

[Gary24]

Originally Posted by paultheman2007

I ordered my grill from them it took longer then expected I had to call three times they gave me the run around but I got it finally so I let it be.

Second time I give them the try they have good things plus good prices but once again I have a issue one of two parts came now I would be okay if when I ordered it it said back order but it didn't plus they get you on that free shipping so watch out its only free shipping if it is over a 100 bucks I was already at 96 it's ridiculous.

I will not use them again unless they have something at a great price and I can't find it I will just know I will have to wait awhile

Holy run on sentences batman!

[Sales@Phastek]

Originally Posted by ConqSoft

Had my first experience with Phastek. Order process was easy. Item shipped the next day. Received it two days later. No complaints there. However it was missing the installation hardware. So I sent nice succinct email to them explaining this. Received a reply the following day (today):



Now to me, that's not how that should be handled. IMO, the correct reply would be to apologize and state that they will ship out the missing parts immediately. Doesn't seem like good customer service to me. But I'll wait and see what they come back with.

Hi Keith,

We did receive your email, and we are sorry that the hardware was not included with the Bowtie. You should have received an email from us updating you that we had contacted the Manufacture of the bowtie to ship you a set of hardware out today.

[ConqSoft]

Originally Posted by Sales@Phastek

Hi Keith,



We did receive your email, and we are sorry that the hardware was not included with the Bowtie. You should have received an email from us updating you that we had contacted the Manufacture of the bowtie to ship you a set of hardware out today.

Thank you very much!