XM RADIO/HEAD UNIT PROBLEMS! HELP! - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

R1CH · 07-26-2010, 08:31 PM

Well, since this past Friday I've been having issues with my XM radio. I come out to my car and crank it up, turn on the XM radio, and the display says "UNAUTHORIZED CHANNEL". It automatically puts it on the XM Preview channel. So, I hit one of my favorite channel buttons and its the same thing. All of my channels are GONE

The only channels I can get are the Radio I.D. the XM Preview, and the Emergency/911 channels. I've called XM customer service, resent the radio signal MULTIPLE times, and disconnected the battery to try and reset the radio. Nothing has worked. XM technical support is telling me that they can't find anything wrong on their end and that it must be something wrong with the head unit and that I need to take my car to the dealer and have them fix/replace the entire head unit

Has anybody else had this happen to them or fixed it?
Oh, and before anyone asks, yes; I do have a valid XM subscription.

Thanks for any help.

firestone_ss · 07-26-2010, 11:41 PM

ive had the same problem as well,very intermitent ill wait until is more frequent before getting it looked at

So Cal Camaro · 07-26-2010, 11:48 PM

Mine does the same thing, but might have something to do with the free period ending and not giving them a credit card to continue the service.

R1CH · 07-27-2010, 05:19 AM

Quote:

Originally Posted by firestone_ss

ive had the same problem as well,very intermitent ill wait until is more frequent before getting it looked at

Yeah, it was pretty intermittent about a month ago. It would do it every once an a while... but just for a few seconds. Good luck, I hope it doesn't get stuck that way like mine.

spyderbuddy · 07-27-2010, 06:57 AM

stupid question, your car is outside where it can transmitt signals, I found out (with my Xm radio) that if i leave my car in the garage for more than four days the radio will cut off, but it only takes about 30 or so minutes for it to come back on.

R1CH · 07-27-2010, 07:39 AM

Quote:

Originally Posted by spyderbuddy

stupid question, your car is outside where it can transmitt signals, I found out (with my Xm radio) that if i leave my car in the garage for more than four days the radio will cut off, but it only takes about 30 or so minutes for it to come back on.

Yeah, I keep my car parked in the garage, but everytime I've had the signal resent I've had the car out under the open sky.

Chevrolet Customer Svc · 07-28-2010, 02:37 PM

I would have to also suggest you have the vehicle checked for any issues pertaining to your vehicles radio system to make sure that the vehicle is not the issue with your XM System. I hope that helps you.

Jeff Morris, Chevrolet Customer Service

07-26-2010, 08:31 PM	#1
R1CH Drives: 2010 CGM 2SS/RS 6M Join Date: Feb 2010 Location: Bonaire, GA Posts: 258	XM RADIO/HEAD UNIT PROBLEMS! HELP! Well, since this past Friday I've been having issues with my XM radio. I come out to my car and crank it up, turn on the XM radio, and the display says "UNAUTHORIZED CHANNEL". It automatically puts it on the XM Preview channel. So, I hit one of my favorite channel buttons and its the same thing. All of my channels are GONE The only channels I can get are the Radio I.D. the XM Preview, and the Emergency/911 channels. I've called XM customer service, resent the radio signal MULTIPLE times, and disconnected the battery to try and reset the radio. Nothing has worked. XM technical support is telling me that they can't find anything wrong on their end and that it must be something wrong with the head unit and that I need to take my car to the dealer and have them fix/replace the entire head unit Has anybody else had this happen to them or fixed it? Oh, and before anyone asks, yes; I do have a valid XM subscription. Thanks for any help.

07-26-2010, 11:48 PM	#3
So Cal Camaro So Cal Race Team Drives: 2013 Camaro Join Date: Mar 2010 Location: Sunny So Cal Posts: 3,584	Mine does the same thing, but might have something to do with the free period ending and not giving them a credit card to continue the service. __________________

07-27-2010, 06:57 AM	#5
spyderbuddy Drives: 2010 RS Inferno Orange Metallic Join Date: Mar 2010 Location: Albany, Ga. Posts: 3,398 View My Garage	stupid question, your car is outside where it can transmitt signals, I found out (with my Xm radio) that if i leave my car in the garage for more than four days the radio will cut off, but it only takes about 30 or so minutes for it to come back on. __________________ PCP Hideaway Headlight Covers, BBK Headers & High Flow Cats, ZL1 Add-ons Wicker Bill, TL1/ZL1 Hood Insert, Gen5 DIY Frameless Mirror, ABL Dash Lighting an My link Navigation, Blacked out Rear Bowtie, all Sylvania led Turn Signals, Ceramic Window Tint By Nicks, MBRP Exhaust tips, GEN5 DIY Virginia Legal DRL Harness, Painted Brake Calipers, Vittesse Throttle Controller, Heritage Grill, Diode Dynamics Led Lighting, Manual Shifter Boot, Paddle Shifters, CNC Throttle Body, Trifecta Tune, RX Catch Can & Breather, Trunk Black out and Side Grills, Chevorlet door Sills.

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07-26-2010, 11:41 PM	#2
firestone_ss Drives: 2010 camaro ss Join Date: May 2009 Location: Tacoma WA Posts: 779	ive had the same problem as well,very intermitent ill wait until is more frequent before getting it looked at

07-28-2010, 02:37 PM	#7
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,328	I would have to also suggest you have the vehicle checked for any issues pertaining to your vehicles radio system to make sure that the vehicle is not the issue with your XM System. I hope that helps you. Jeff Morris, Chevrolet Customer Service