Dropped my Camaro off for service.. Think I freaked out the service manager - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

meissen · 04-16-2013, 01:30 PM

You definitely were not kidding when you said you were an engineer. One look at that document and it screams anal retentive.

(meant in good natured jest)

dkp2LT · 04-16-2013, 01:37 PM

When I had a Lexus each time I hit the service department one of the first things the Svc Mgr did was look at the windshield wipers and suggested new ones - even when the ones I had were less than a month old. They charged nearly $50 for new ones. Wonder how many people a day fall for that...

So they just follow the 'sales routine' - get you to buy stuff you don't need... Even when you have a specific item you want fixed.

Cheveey57 · 04-16-2013, 01:40 PM

Good luck with that, sounds a little nit picky. I'm willing to bet you don't get new lifters.

GEEKFREEKSCOTTY · 04-16-2013, 01:41 PM

Quote:

Originally Posted by meissen

You definitely were not kidding when you said you were an engineer. One look at that document and it screams anal retentive.

(meant in good natured jest)

My wife and I have a running joke: "My employer calls it "Detail Oriented", My friends call it "Anal Retentive", My psychiatrist calls it "OCD", I call it "CDO. It's like OCD, but the letters are arranged alphabetically... as they should be!"

meissen · 04-16-2013, 01:58 PM

Yup that sounds like an engineer!

Dox057 · 04-16-2013, 02:46 PM

Quote:

Originally Posted by GEEKFREEKSCOTTY

My wife and I have a running joke: "My employer calls it "Detail Oriented", My friends call it "Anal Retentive", My psychiatrist calls it "OCD", I call it "CDO. It's like OCD, but the letters are arranged alphabetically... as they should be!"

LOL.. just LOL.. I just texted this to my wife, because this, my friend, is me in a nutshell. lol

*Camaro_Corvette* · 04-16-2013, 02:49 PM

You were better off leaving that paper in the car where the Tech can find it.

StephenS_84 · 04-16-2013, 03:07 PM

You know how many people come in there and think they're mechanics? They really don't care what you think is wrong or what your opinion is. They will go thru their process and find/figure out problems. A brief description of the problem(s) is all they want.

This is good for you. Now you know of known issues with the car.

redhotcandy · 04-16-2013, 03:10 PM

LOL, I did the same thing on a few occasions before my warranty was up. Printed out the TSBs and provided the information I had researched. I could tell he hated that. At least they had no excuses for not knowing anything about whatever it was they were checking out.

ravensjeff · 04-16-2013, 04:46 PM

Nice job, but I wouldn't have waited to get them all done at the same time. Glad you have a good service department. Mine is excellent as well (Which is why I wouldn't have slammed them with all of that at once).

TSB's don't lie though. With your warranty about to expire, they almost have no choice but to fix.

Wabbit · 04-16-2013, 04:53 PM

Quote:

Originally Posted by GEEKFREEKSCOTTY

should've known it was going to be interesting as I've been driving around without door panels for a couple months while I've been working on my interior painting/LED project.

I opened the car door and he got wide eyed and said "Woah! You're missing parts!!".

I said, "nope.. they are in my living room!"

Someday, Scotty may just end up with a car in one piece. On that day, Satan will need a winter coat.

Angrybird 12 · 04-16-2013, 04:59 PM

Quote:

Originally Posted by StephenS_84

You know how many people come in there and think they're mechanics? They really don't care what you think is wrong or what your opinion is. They will go thru their process and find/figure out problems. A brief description of the problem(s) is all they want.

This is good for you. Now you know of known issues with the car.

They need to listen and not think every owner is a complete dummy. I had a car once that I took in and told them I had a blown head gasket. It took a week and 3 trips back to the dealership before they finally decided it was a blown head gasket. They swapped thermostats 3 times saying they were bad.... Yeah 3 bad thermostats in a row... Then they tried to charge me two repair deductibles. And argued with me that it was separate service visits.

GEEKFREEKSCOTTY · 04-16-2013, 05:24 PM

Well, so far they replaced the blower motor because they heard the "chirp-chirp-chirp" noise I was talking about.

They said they didn't hear any unusual lifter ticking noise, but they also said they hadn't had a chance to let the car sit much.

The service manager said that on the Camaros they've repaired for that, they left them sit over night and started it in the morning to hear it. So, they have the car overnight tonight I guess.

We'll see how it goes.

strych9 · 04-16-2013, 05:30 PM

You say you're about to go out of warranty, and you come into the dealership carrying a stack of TSBs. As a former service manager of a dealership, I can say that we hated guys like you. Not saying what you're doing is wrong, but we had a name for this affliction: "Warrantyitis"

Sounds like you have real issues that need to be fixed, but a lot of times people brought this stuff in to have addressed even though they really didn't have an issue. Rather, they thought they would get a magical upgrade on some part, and didn't want any problems after the warranty expired.

Also, it gives the appearance that you're "looking" for problems.

It's usually best to let the pros find the solutions; dealer service people don't like being told what to do.

However, I would do the same thing that you did, as long as there was a real problem to address. I live by, "If it ain't broke, don't fix it".

04-16-2013, 01:30 PM	#15
meissen Founder - Michigan FBody Drives: 1994 Camaro LT1, 2012 Camaro 2SS/RS Join Date: Jun 2008 Location: New Haven, MI Posts: 2,599	You definitely were not kidding when you said you were an engineer. One look at that document and it screams anal retentive. (meant in good natured jest) __________________ 2012 Camaro 2SS/RS L99 - *"Zooma"* 1994 Camaro LT1 A4 - *"Red Alert"* - v6-to-LT1 Swapped Cruiser; Cammed, Stalled, Enjoyed "Gone But Not Forgotten" 2016 Camaro 1LT A8 - "Elmo" 2014 Camaro 1LT M6 - "Cherry Bomb" 2012 Camaro 1LS M6 - "Clifford" Michigan FBody Association http://www.mifbody.com/

04-16-2013, 01:40 PM	#17
Cheveey57 Drives: 2010 Camaro 2LT RS Join Date: Sep 2012 Location: Long Island Posts: 1,425	Good luck with that, sounds a little nit picky. I'm willing to bet you don't get new lifters. __________________ If you're not living on the edge, you're taking up too much space.

04-16-2013, 01:58 PM	#19
meissen Founder - Michigan FBody Drives: 1994 Camaro LT1, 2012 Camaro 2SS/RS Join Date: Jun 2008 Location: New Haven, MI Posts: 2,599	Yup that sounds like an engineer! __________________ 2012 Camaro 2SS/RS L99 - *"Zooma"* 1994 Camaro LT1 A4 - *"Red Alert"* - v6-to-LT1 Swapped Cruiser; Cammed, Stalled, Enjoyed "Gone But Not Forgotten" 2016 Camaro 1LT A8 - "Elmo" 2014 Camaro 1LT M6 - "Cherry Bomb" 2012 Camaro 1LS M6 - "Clifford" Michigan FBody Association http://www.mifbody.com/

04-16-2013, 02:49 PM	#21
Camaro_Corvette 36.58625, -121.7568 Drives: Team 1LE Join Date: Mar 2008 Location: Earth Posts: 23,709 View My Garage	You were better off leaving that paper in the car where the Tech can find it. __________________ I am seriously never serious vv V vv Next order of business

04-16-2013, 04:46 PM	#24
ravensjeff 100% Chevy & Harley Man Drives: 2010 2SS: Blown LSX 376-B15 Join Date: Feb 2009 Location: Eldersburg,MD Posts: 2,211 View My Garage	Nice job, but I wouldn't have waited to get them all done at the same time. Glad you have a good service department. Mine is excellent as well (Which is why I wouldn't have slammed them with all of that at once). TSB's don't lie though. With your warranty about to expire, they almost have no choice but to fix. __________________ LSX 376-B15, TVS2300 SC, Harland Sharp Rockers w/ Trunion Bearings, ATI Balancer/keyed, AR LT Headers/Borla Catback Exhaust, DSS 1400 HP Axles, DSS aluminum driveshaft, 3.70, Hotchkis Springs/Sway bars, Forgeline SO3P Aluminum Wheels (20x9.5 F/20x11 R)w/ Hidden Titanium Hardware, Nitto NT05 Tires (27540ZR20 F/31535ZR20 R), Billet LPE brake/gas pedals, Escort 9500ci Radar Detector Laser Jammer, Roto Fab CAI with Ice Silver box, Carbon fiber tube/MAF Housing Assy, LPE Aluminum coil covers, SS9 Sleeper Fiber Glass Hood (ACS), Carbotech 1521 ceramic brake pads, Elite catch can.

04-16-2013, 01:37 PM	#16
dkp2LT Drives: '11 2SS, '11 C6 GS, '04 MDX Join Date: Feb 2012 Location: Kearney, MO Posts: 2,846	When I had a Lexus each time I hit the service department one of the first things the Svc Mgr did was look at the windshield wipers and suggested new ones - even when the ones I had were less than a month old. They charged nearly $50 for new ones. Wonder how many people a day fall for that... So they just follow the 'sales routine' - get you to buy stuff you don't need... Even when you have a specific item you want fixed.

04-16-2013, 03:07 PM	#22
StephenS_84 Account Suspended Drives: 2011 2SS/RS Join Date: Aug 2012 Location: Ohio Posts: 972	You know how many people come in there and think they're mechanics? They really don't care what you think is wrong or what your opinion is. They will go thru their process and find/figure out problems. A brief description of the problem(s) is all they want. This is good for you. Now you know of known issues with the car.

04-16-2013, 03:10 PM	#23
redhotcandy Drives: 2012 2SS/RS Join Date: Jul 2011 Location: The Great Plains Posts: 568 View My Garage	LOL, I did the same thing on a few occasions before my warranty was up. Printed out the TSBs and provided the information I had researched. I could tell he hated that. At least they had no excuses for not knowing anything about whatever it was they were checking out.

04-16-2013, 05:24 PM	#27
GEEKFREEKSCOTTY Autoboticus Roboticus Drives: 2011 Camaro 2SS/RS Join Date: Apr 2012 Location: Kent, WA Posts: 1,298 View My Garage	Well, so far they replaced the blower motor because they heard the "chirp-chirp-chirp" noise I was talking about. They said they didn't hear any unusual lifter ticking noise, but they also said they hadn't had a chance to let the car sit much. The service manager said that on the Camaros they've repaired for that, they left them sit over night and started it in the morning to hear it. So, they have the car overnight tonight I guess. We'll see how it goes. __________________

04-16-2013, 05:30 PM	#28
strych9 I'll be back... Drives: Subaru, HD Road Glide Special Join Date: Apr 2012 Location: Omaha, NE Posts: 3,036 View My Garage	You say you're about to go out of warranty, and you come into the dealership carrying a stack of TSBs. As a former service manager of a dealership, I can say that we hated guys like you. Not saying what you're doing is wrong, but we had a name for this affliction: "Warrantyitis" Sounds like you have real issues that need to be fixed, but a lot of times people brought this stuff in to have addressed even though they really didn't have an issue. Rather, they thought they would get a magical upgrade on some part, and didn't want any problems after the warranty expired. Also, it gives the appearance that you're "looking" for problems. It's usually best to let the pros find the solutions; dealer service people don't like being told what to do. However, I would do the same thing that you did, as long as there was a real problem to address. I live by, "If it ain't broke, don't fix it". __________________ Bye bye, Bumblebee! --------------------------------------------------------------------------------------- Build Journal My Garage GoPro Mic Hack