2014 1LE Issues

[Chevrolet Customer Svc]

Originally Posted by gzobian

Thank you for your reply William. And I will take you up on your offer and report privately in the future. Please understand, I'm not looking for anyone to roll out the red carpet or preferential treatment, just tired of incompetence and laziness. Again, i'm lucky to have Rodgers, but for every Rodgers experience, there are countless disappointments at other dealers

No worries,

I completely understand, and that's why we're here. We take these types of comments seriously because we care about your satisfaction. Please don't hesitate to message me at anytime. I enjoy reporting feedback of all shapes and sizes .

William R.
Chevrolet Customer Care

[Nor Cal ZL1]

Time to take it to a dealer who calls it refrigerant. Freon is a Dupont trademark name. Professionals will use refrigerant to describe the gasses used in heat transfer...... it's kind of like asking what kind or coke do want? 7 up, or Pepsi.

[schecter7]

William, I was told TWICE at Autonation Chevy in Austin that slow brake fluid leak is very normal as something needs to 'breathe' I had the TSB in my pocket second time, yet I didn't want to embarrass the scumbag and just left. Henna Chevy did a bit better and the THIRD guy gave me a page with a link to set up an appointment. Seriously? I was already there and he could have at least set up an appointment right then. Capitol Chevy has the best service dept. in Austin, but they are currently very busy. So I decided to wait till they get a chance to take a look at my car. Based on my past experience, I know that they will take care of my issues. Autonation & Henna can suck it meantime - hard.

Sorry, OP for my off-topic rant. I feel your pain. Finding a good service dept. is more important than anything else these days. I hope you'll find one. Good luck.

[CrystalRedTintcoat]

Originally Posted by Chevrolet Customer Svc

gzobian,

Your post is very important and I'm happy you were honest about how you feel. GM definitely wants the service experience to be one of the best that you have, and we're continuously trying to help improve that experience for customers like yourself. For that, we highly appreciate your thoughts on the matter. Always remember that we're also able to formally document your dealer experiences, so please don't ever hesitate to contact us privately if you'd like to formally report this feedback. You all are who matters most.

William R.
Chevrolet Customer Care

Sorry to pile on, William, but I have to agree. I lament having to go back to the dealer for fear of something bad may happen. I went for an oil change on my 2013 camaro. Not only did it take half the morning (2.5 hours) but they were recommending a sub optimal oil for a performance car and, worse, they couldn't understand how to remove the 1LE supplied oil separator; I had to show them. I had brake pad noise too (wheeesk, wheeesk, wheeesk) on every rotation without braking and was told, "yeah, well rocks from the street get in there and make that noise." Now I go to a brake specialist and skip Chevrolet.


-CRT

Sent from my iPad using Tapatalk

[Spoolin]

Originally Posted by gzobian

William,
Many of us appreciate you being here and checking on our concerns. I don't want to speak for the group and to be clear, my frustration is not directed at you, like I said, i'm glad that at least someone like you is here to hear our concerns. My question and anger is really industry wide. Here's my question - Who cares about warranty if most of us hope and pray that we don't end up at the butcher's door we call the local dealer? I am lucky enough to live about 50 miles away from Rodgers Chevrolet, where i personally know many of the staff and trust them. But why should i have to bypass 10 or so Chevy dealers and drive 100 miles roundtrip? Not just Chevy, i had 2 CTSs before my Camaros. Every dealer service experience is marred by some sort of a lie, waste of time or most likely, damage to my vehicle as the butchers were "repairing" the faulty part. Why are most dealership service departments manned by careless bums that only care "if it's quittin time yet"? Every time I visit any dealership other than Rodgers, (I also lease a Traverse, so i'm definately not driving 100 miles for a leased car), my blood pressure rises as the scumbag behind the counter is telling me they "fixed" my car, when i plainly see they haven't taken care of the problem or worse yet, they damaged something else on my car. Then, as i'm walking out, the said scumbag asks me to "give us all 5s on the survey or we'll lose our jobs". Quite frankly William, it's a revolving door of scumbags, but the culture never changes sir. A new face greets me the next time, but i'm still stuck eating the same fecal sandwich because NO One cares. Please don't ask me to name a certain dealer, most are useless and careless. It's the dealer service culture that upsets me sir. I can't think of too many other industries where these types of careless charecters are not only tolerated, but looked upon as the norm.

: faint::headb ang:


AMEN!!! That's why I started doing my own work but I still need to go back from time to time and I have to grit my teeth and bear it...unfortunately.


What's more annoying is the Dealership Union is trying to block Tesla from selling direct to costumers!! :BS:

[gajagfan]

Originally Posted by TxBandit911

If you were not happy with the hummer service, why did you take another vehicle there?

I have been happy with most of the hummer service i have received in my life....Hey I am here all week, try the veal and tip your waiters and waitresses.

[LT1Zob]

Originally Posted by gajagfan

I have been happy with most of the hummer service i have received in my life....Hey I am here all week, try the veal and tip your waiters and waitresses.

[raptor5244]

[QUOTE=CrystalRedTintcoat;7947273]Sorry to pile on, William, but I have to agree. I lament having to go back to the dealer for fear of something bad may happen. I went for an oil change on my 2013 camaro. Not only did it take half the morning (2.5 hours) but they were recommending a sub optimal oil for a performance car and, worse, they couldn't understand how to remove the 1LE supplied oil separator; I had to show them. I had brake pad noise too (wheeesk, wheeesk, wheeesk) on every rotation without braking and was told, "yeah, well rocks from the street get in there and make that noise." Now I go to a brake specialist and skip Chevrolet.


-CRT

Sent from my iPad using

Frightening that they can't do an oil change without your help. Do the techs get trained anymore?

[markgws6]

I keep sending a
"dealer" near here a request to have the key recall done and they keep ignoring me. I tried calling them and they never answer the phone. GM needs to figure out how to really fix the customer service issue because the dealer near me does the same crap with the surveys. I have no hesitation/reservation whatsoever to give fewer "stars" for a poor job done on any and all aspects. I did get a call back several times from a GM rep in the past for giving less than perfect and the dealer was quick to resolve my issues after the fact.