Free trial of satellite radio... NOT!! - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Tyler H · 01-17-2013, 09:00 AM

Will miss the free trial due to storage! Bahahaha...

yotaman96 · 01-17-2013, 09:05 AM

Yep, their customer service sucks.

Devils950003 · 01-17-2013, 09:07 AM

Their customer service blows, and both the on-air product AND the service have gotten worse since the XM-Sirius merger. Imagine that...lack of competition leading to a decline in quality! Who would've guessed?

family man · 01-17-2013, 09:09 AM

Hey, it's your choice to drive the car or not.

Maybe Sirius/XM should discount us for all the time we're not in our car listening to the radio?

It's like any other fee based service, take cable tv for instance. Do you call the cable company and tell them to not bill you because you are going on vacation for 2 weeks?

Darth_Emma · 01-17-2013, 09:19 AM

I had a similar experience. I took delivery in January (the SM radio was already activated). So, I called XM to ask if I could delay my free trial until April 1 when I'd start driving the car. They said that would be no problem and to just call them April 1 to start my free trial.

When I called on April 1 to start my 3 mo. free trial, XM said my free trial was over and I had to pay to turn the radio on. I explained the arrangement and they said I had to agree to a full year of service at full price and then they'd give me my free trial. I hung up and told XM I'd never do business with them again.

It's really too bad. XM could be a great service that many of us would use because I actually liked using it when I got the free trial in my truck. But their customer service is so bad that it turns many people off to XM, including myself. That company is scum and they will never get a penny of my money.

DangerZL1 · 01-17-2013, 09:19 AM

You should get a 12 month subscription of Sirius with a ZL1. Look at your window sticker. I went round and round with my dealer and Sirius after they canceled my subscription at 3 months. I actually paid for 6 months since I enjoy the service, but Brandon (One of the Customer Service reps who monitor this site) stepped in and got it resolved with them giving me my additonal 9 months. There are posts about this problem on the forum.

Darth_Emma · 01-17-2013, 10:06 AM

Quote:

Originally Posted by DangerZL1

You should get a 12 month subscription of Sirius with a ZL1. Look at your window sticker. I went round and round with my dealer and Sirius after they canceled my subscription at 3 months. I actually paid for 6 months since I enjoy the service, but Brandon (One of the Customer Service reps who monitor this site) stepped in and got it resolved with them giving me my additonal 9 months. There are posts about this problem on the forum.

It's just a shame that you have to argue with them to get what they promised you would get.

NEVER give them your credit card number. I've heard horror stories about that.

SXM_Help · 01-17-2013, 10:18 AM

Hi there -

We are sorry to hear about your experiences with us. If there is anything we can do to help change your experience around, feel free to contact us either here or send us an email to sxm_help@siriusxm.com.

Thanks,
SiriusXM Digital Care Team

Jeff65SS · 01-17-2013, 10:21 AM

You should have a free trial period of 12 months as stated above.

razorz28 · 01-17-2013, 10:23 AM

I asked my bank if I could only make payments for 6 months of the year as it is in storage the other 6. They said no, bad customer service...... C'mon

THR ZL1 #1 · 01-17-2013, 10:27 AM

2013's DO NOT get 12 months . . . 2012's did . . first . .

And ALL trials start the day you buy the car . .

So you going to bitch about the On Star trial too?

I agree with Razor . . . that bank makes you pay for it when you don't drive it.

yotaman96 · 01-17-2013, 10:35 AM

Quote:

Originally Posted by RazorZL1

I asked my bank if I could only make payments for 6 months of the year as it is in storage the other 6. They said no, bad customer service...... C'mon

You've obviously never had the "pleasure" of dealing with them. A car payment is completely different. They can turn the XM off until he's ready to take the car out of storage and then restart the free trial.

I tried to keep my subscription at the same price they were offering me for other vehicles. They claimed mine didn't qualify for that. So. I told them to cancel it. They kept giving me the run around and I kept telling them to cancel. All of a sudden, I qualified for the discounted rate. I didn't accept due to the way they handled the situation. Now, I constantly get mail and email offering the $25 for six months.

Sven59 · 01-17-2013, 10:49 AM

Quote:

Originally Posted by THR ZL1 #1

2013's DO NOT get 12 months . . . 2012's did . . first . .

And ALL trials start the day you buy the car . .

So you going to bitch about the On Star trial too?

I agree with Razor . . . that bank makes you pay for it when you don't drive it.

2013's do get 12 months and I am currently enjoying it.

Darth_Emma · 01-17-2013, 10:57 AM

Quote:

Originally Posted by THR ZL1 #1

2013's DO NOT get 12 months . . . 2012's did . . first . .

And ALL trials start the day you buy the car . .

So you going to bitch about the On Star trial too?

I agree with Razor . . . that bank makes you pay for it when you don't drive it.

If they had told me that "all trials start the day you buy the car" when I called them, then I would have accepted that. However, when I called customer service, they said it would be fine to delay turning on the free trial for a couple of months. When I called back like they told me, they refused to give me my free trial. The point is that they didn't do what they said they'd do. I've heard this repeatedly from other Chevy owners.

I'd be happy to get a radio subscription from them if I felt that the XM company could be trusted. But I don't.

01-17-2013, 09:05 AM	#2
yotaman96 Drives: 2017 Camaro SS1LE 2000 Trans Am WS6 Join Date: Jul 2008 Location: Portland, TN Posts: 2,955 View My Garage	Yep, their customer service sucks. __________________ 2017 Krypton Green SS 1LE Magnacharged 2000 Trans Am WS6 manual trans 2002 Trans Am 2015 Ram Crew Cab Cummins

01-17-2013, 09:00 AM	#1
Tyler H XLR8TNG Drives: 2013 Camaro ZL1 Join Date: Dec 2012 Location: Calgary,Ab Posts: 371	Free trial of satellite radio... NOT!! Will miss the free trial due to storage! Bahahaha... Last edited by Tyler H; 01-28-2013 at 08:46 AM.

01-17-2013, 09:07 AM	#3
Devils950003 Drives: 2013 IOM ZL1 Join Date: Oct 2012 Location: Annandale, NJ Posts: 88	Their customer service blows, and both the on-air product AND the service have gotten worse since the XM-Sirius merger. Imagine that...lack of competition leading to a decline in quality! Who would've guessed?

01-17-2013, 09:09 AM	#4
family man Drives: . Join Date: Nov 2012 Location: . Posts: 1,085	Hey, it's your choice to drive the car or not. Maybe Sirius/XM should discount us for all the time we're not in our car listening to the radio? It's like any other fee based service, take cable tv for instance. Do you call the cable company and tell them to not bill you because you are going on vacation for 2 weeks?

01-17-2013, 09:19 AM	#5
Darth_Emma Psssssssssshhhhhhhhhhhhh! Drives: under contruction Join Date: Nov 2009 Location: Marysville, Ohio Posts: 12,996 View My Garage	I had a similar experience. I took delivery in January (the SM radio was already activated). So, I called XM to ask if I could delay my free trial until April 1 when I'd start driving the car. They said that would be no problem and to just call them April 1 to start my free trial. When I called on April 1 to start my 3 mo. free trial, XM said my free trial was over and I had to pay to turn the radio on. I explained the arrangement and they said I had to agree to a full year of service at full price and then they'd give me my free trial. I hung up and told XM I'd never do business with them again. It's really too bad. XM could be a great service that many of us would use because I actually liked using it when I got the free trial in my truck. But their customer service is so bad that it turns many people off to XM, including myself. That company is scum and they will never get a penny of my money.

01-17-2013, 09:19 AM	#6
DangerZL1 Drives: 2023 Black ZL1 Auto Join Date: Oct 2009 Location: FEMA Region 4 Posts: 2,935	You should get a 12 month subscription of Sirius with a ZL1. Look at your window sticker. I went round and round with my dealer and Sirius after they canceled my subscription at 3 months. I actually paid for 6 months since I enjoy the service, but Brandon (One of the Customer Service reps who monitor this site) stepped in and got it resolved with them giving me my additonal 9 months. There are posts about this problem on the forum.

01-17-2013, 10:18 AM	#8
SXM_Help Drives: N/A Join Date: Dec 2012 Location: New York Posts: 24	Hi there - We are sorry to hear about your experiences with us. If there is anything we can do to help change your experience around, feel free to contact us either here or send us an email to sxm_help@siriusxm.com. Thanks, SiriusXM Digital Care Team

01-17-2013, 10:21 AM	#9
Jeff65SS Drives: 1965 Chevelle Malibu SS Join Date: Sep 2012 Location: Georgia Posts: 180 View My Garage	You should have a free trial period of 12 months as stated above.

01-17-2013, 10:23 AM	#10
razorz28 Drives: 2017 Jeep Rubicon, 2016 Z06 Join Date: Jun 2012 Location: Abbotsford B.C. Canada Posts: 547	I asked my bank if I could only make payments for 6 months of the year as it is in storage the other 6. They said no, bad customer service...... C'mon

01-17-2013, 10:27 AM	#11
THR ZL1 #1 Perma Grinning Drives: 2012 Tom Henry Racing ZL1 Join Date: Feb 2012 Location: Schaumburg, IL Posts: 452	2013's DO NOT get 12 months . . . 2012's did . . first . . And ALL trials start the day you buy the car . . So you going to bitch about the On Star trial too? I agree with Razor . . . that bank makes you pay for it when you don't drive it.