Possible Shipping damage, what would you do? - Page 2

MackSteelPrivateEye · 05-08-2020, 12:56 PM

Quote:

Originally Posted by mattbatt

Hi all! I just bought a 2019 1LE, 426 miles, shipped enclosed from Ohio to CA. I asked shipper and dealer to take pics before. They did not.

Once the car arrived, a few hours later I noticed a 3" scratch through the matte vinyl on the lip of the hood facing the windshield.

Some deductive reasoning looks like the windshield wiper was up, off glass, when someone opened the hood. Dealer said they would detail the car before it was shipped.

Now both parties are denying anything and not returning calls. I've been very respectful. I just feel ignored and a bit used.

Or am I being petty? Should I just take a black marker to it? Or fight this and see if this is insurance/warranty issue?

What would you do?

I would just fix it myself then go on Yelp and give the culprits terrible reviews.

Ablack marker will fix it. know one will no its there and after a while you will forget it was even damaged.

DC5 · 05-08-2020, 01:56 PM

I would either remove the hood wrap or have it redone. Regardless, I would also recommend having X-Pel Ultimate installed from the a-pillar forward in addition to the mirror caps and rocker panels.

TP2SS · 05-08-2020, 03:01 PM

OP, you don't mention whether you looked at the car in person before buying it. It's a used car (?). That damage could have been there when you bought it, but if you didn't inspect it personally, how would you know? Sorry, probably not what you want to hear!

LT4Greg · 05-08-2020, 04:59 PM

Yes TP2SS, I was wondering the same thing too.

STYLO LT1 · 05-08-2020, 07:33 PM

Black sharpie or black touch up and be done with. Bad review to seller and shipper for sure.

GearheadSS · 05-09-2020, 06:34 AM

I have a hard time believing that the shipper did that. More likely that it was like that before they picked it up.

SnakeEyeSS · 05-09-2020, 07:33 PM

Just realize if you use the sharpie advice you could end up staining the paint underneath. So if you ever decided to remove the wrap it will be the reverse problem.

JGiovando · 05-09-2020, 08:31 PM

OP, sorry to hear this. I could see missing this at purchase as I've found it hard to catch every imperfection and there are almost always some. That said I would request the dealer correct the problem and expect them to do so at no charge.
I recently had my headliner replaced under warranty and in the process they scratched the matte hood wrap. Looked like a belt buckle or tool was dragged across it from nose to windshield on one side. I picked up the car after dark and noticed that and a scratch in the dash the next day. I notified the dealer and they worked with me to get it all repaired....new hood wrap and new dash....no charge.
I hope you get it sorted and taken care of quickly.

vtirocz · 05-09-2020, 09:10 PM

Quote:

Originally Posted by JGiovando

OP, sorry to hear this. I could see missing this at purchase as I've found it hard to catch every imperfection and there are almost always some. That said I would request the dealer correct the problem and expect them to do so at no charge.
I recently had my headliner replaced under warranty and in the process they scratched the matte hood wrap. Looked like a belt buckle or tool was dragged across it from nose to windshield on one side. I picked up the car after dark and noticed that and a scratch in the dash the next day. I notified the dealer and they worked with me to get it all repaired....new hood wrap and new dash....no charge.
I hope you get it sorted and taken care of quickly.

New dash!?! That sounds like a huge project and very expensive!

05-08-2020, 03:01 PM	#17
TP2SS Drives: 2016 2SS Convertible Join Date: Dec 2019 Location: SE Michigan Posts: 576	OP, you don't mention whether you looked at the car in person before buying it. It's a used car (?). That damage could have been there when you bought it, but if you didn't inspect it personally, how would you know? Sorry, probably not what you want to hear! __________________ 2016 2SS Convertible Hyper Blue/Ash Gray A8 Magnetic Ride Control Dual Mode Exhaust 2019+ version Split Spoke Silver Wheels Navigation Silver Rally Stripes

05-08-2020, 04:59 PM	#18
LT4Greg Drives: 2017 Camaro ZL1 Coupe Join Date: May 2016 Location: Georgia Posts: 5,813	Yes TP2SS, I was wondering the same thing too. __________________ ZL1 Coupe, PDR, Exposed carbon fiber hood insert, My Link with Nav, M6 6 speed and Silver Ice Metallic. Mods done: ceramic window tint, GM Accessories Camaro floor mats and Roto-Fab CAI.

05-09-2020, 07:33 PM	#21
SnakeEyeSS Drives: Camaro 2SS & ZL1 Join Date: Mar 2018 Location: Oklahoma Posts: 857	Just realize if you use the sharpie advice you could end up staining the paint underneath. So if you ever decided to remove the wrap it will be the reverse problem. __________________ 2017 Camaro 2SS A8 Bright Yellow NPP MRC 2023 Camaro ZL1 A10 Radiant Red

05-08-2020, 01:56 PM	#16
DC5 Drives: 2019 Chevrolet Camaro SS 1LE Join Date: Nov 2016 Location: Arizona Posts: 596	I would either remove the hood wrap or have it redone. Regardless, I would also recommend having X-Pel Ultimate installed from the a-pillar forward in addition to the mirror caps and rocker panels.

05-08-2020, 07:33 PM	#19
STYLO LT1 Drives: 2016 Camaro SS Vert. Join Date: Apr 2017 Location: Garden State Posts: 537	Black sharpie or black touch up and be done with. Bad review to seller and shipper for sure.

05-09-2020, 06:34 AM	#20
GearheadSS Drives: 23 LT1/22 Colorado TB/69 Chevelle Join Date: Jun 2006 Location: Greenville, Tx Posts: 4,970 View My Garage	I have a hard time believing that the shipper did that. More likely that it was like that before they picked it up.

05-09-2020, 08:31 PM	#22
JGiovando Drives: 2018 1SS 1LE HBM Join Date: Jul 2014 Location: Florida Posts: 161	OP, sorry to hear this. I could see missing this at purchase as I've found it hard to catch every imperfection and there are almost always some. That said I would request the dealer correct the problem and expect them to do so at no charge. I recently had my headliner replaced under warranty and in the process they scratched the matte hood wrap. Looked like a belt buckle or tool was dragged across it from nose to windshield on one side. I picked up the car after dark and noticed that and a scratch in the dash the next day. I notified the dealer and they worked with me to get it all repaired....new hood wrap and new dash....no charge. I hope you get it sorted and taken care of quickly.

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