Denied Warranty issue with paint - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Verio · 09-17-2009, 11:22 AM

Not sure if this is the right or wrong place for it... but I had a post in the Issues section that wasn't getting many responses.

Basically, I've got paint chipping down to metal on the rear quarter panel of my car. My local dealership put a claim in to GM for warranty, and it was denied. The regional rep told the Body Shop Manager to only apply touch up paint.

The touch up paint looks like sh#%. I put in my record that I am completely dissatisfied with the attempt to repair the paint issue. I was told I would hear back from GM by Monday. It's now Thursday.

I called the bodyshop manager again today, this time I wasn't able to get a hold of him. However, my beef is... I don't see this rep coming around.

What are my recourses? Please don't reply with some of the over-the-top responses like picketing the dealership or brandishing a gun or what not.

If anyone has experience with similar issues and the GM warranty reps, I would appreciate it.

Thanks

coolman · 09-17-2009, 12:03 PM

where is the paint coming off. Need pics. My wifes was coming off where the quarter meets the bumber cover like everybody elses. Our dealer fixed it no problem.

FI4T0MCAT · 09-17-2009, 12:06 PM

I had issues with my paint as well, I just used my onstar button and had them get ahold of GM, after talking to them for a while they got me my district service manager, and I told him that this Camaro has been my very first brand new GM product, and if this is the kind of quality i can come to expect, it will also be my last. The car was repainted the next week.

meanmike · 09-17-2009, 12:07 PM

Sound's like they have'nt changed their way's any. I meann hell the G8 has been having this problem from the get go. Good GM, yeah right.

Paperer · 09-17-2009, 12:07 PM

Man that sucks, so they're treating the paint problem like a chip from road use?

OUR72GTO · 09-17-2009, 12:09 PM

You need to sweep the track before you do the burn out... J/K

350 HRSS · 09-17-2009, 12:45 PM

I am glad I found this thread. After washing and drying the car this weekend, I noticed paint peeling on the rear bumper panel, and its getting worse. I will take a pic. This was NOT there when I got this car I June, this has happened in the past month. I am going by my dealer today. Do they just need to remove the bumper?? I really dread this.

Supermans · 09-17-2009, 12:48 PM

I would like to know as well since I too have some issues with the paint and have been reluctant to take it in yet...

*TAG UR IT* · 09-17-2009, 12:50 PM

Quote:

Originally Posted by FI4T0MCAT

I had issues with my paint as well, I just used my onstar button and had them get ahold of GM, after talking to them for a while they got me my district service manager, and I told him that this Camaro has been my very first brand new GM product, and if this is the kind of quality i can come to expect, it will also be my last. The car was repainted the next week.

Sounds like a good resolution.

Find out why the claim was denied. Reasoning behind it.

SSOOCH · 09-17-2009, 12:56 PM

I'd pickett their dealership while waving a gun!

Seriously that sucks. If you do raise it up the flag pole and they finally decide to repaint, I'd take it to a different dealer. That dealer will be mad and do a sh***Y job. I had the same thing happen with my 2008 HHR SS. Paint on the rear fascia was jacked when I took delivery, they just wanted to touch it up as well. Looking back I probably would have just let them do that. But nope, I had them re-paint it, it looks like crap but I have it in writing that's it guaranteed for the life of the car. After this Winter I'll take it back in and have them repaint it. Hopefully by then different people will work there. Good luck Man.

TXISKING · 09-17-2009, 01:05 PM

Took mine in for 1st oil change today. Service manager made a note of the paint coming off. ( two places and one big scratch predelivery). Asked if I wanted it painted now or wait to see if it gets worse. Said I could have it painted anytime. It is covered under the warranty.

It don't get much cooler than that at a dealership. I love small towns.

lcmc · 09-17-2009, 01:34 PM

I think if my paint comes off I will get a new car from them. Come on. I bought a car with factory paint not repaint.

Goodthrust · 09-17-2009, 02:47 PM

This has happened to my camaro and my dealership is taking care of it under warranty. Its because the back bumper is either misaligned or is too tight. In my case it's too tight. they will re-paint and put a buffer in so this does not happen again...

WICKEDSS · 09-21-2009, 04:06 PM

Mine is coming off on the door...Im going to talk to my boss and see if there is anything we can do about it..

09-17-2009, 11:22 AM	#1
Verio Taking it 1 day at a time Drives: 2010 Chevy Camaro 2SS/RS Auto Join Date: Apr 2009 Location: San Antonio, TX Posts: 751 View My Garage	Denied Warranty issue with paint Not sure if this is the right or wrong place for it... but I had a post in the Issues section that wasn't getting many responses. Basically, I've got paint chipping down to metal on the rear quarter panel of my car. My local dealership put a claim in to GM for warranty, and it was denied. The regional rep told the Body Shop Manager to only apply touch up paint. The touch up paint looks like sh#%. I put in my record that I am completely dissatisfied with the attempt to repair the paint issue. I was told I would hear back from GM by Monday. It's now Thursday. I called the bodyshop manager again today, this time I wasn't able to get a hold of him. However, my beef is... I don't see this rep coming around. What are my recourses? Please don't reply with some of the over-the-top responses like picketing the dealership or brandishing a gun or what not. If anyone has experience with similar issues and the GM warranty reps, I would appreciate it. Thanks __________________ Order#: NJWGTF 1100, Preliminary order accepted 04/27/2009 6000, Delivered to the customer 07/23/2009 - 3 Months (worth the wait!!)

09-17-2009, 12:06 PM	#3
FI4T0MCAT Drives: 1969 SS Camaro Join Date: Jul 2009 Location: Fayetteville NC Posts: 465	I had issues with my paint as well, I just used my onstar button and had them get ahold of GM, after talking to them for a while they got me my district service manager, and I told him that this Camaro has been my very first brand new GM product, and if this is the kind of quality i can come to expect, it will also be my last. The car was repainted the next week. __________________

09-17-2009, 12:07 PM	#5
Paperer Ragin' Cajun Drives: '02 Camaro SS - '10 CGM 2SS/RS Join Date: Jul 2008 Location: Texas/Oklahoma Posts: 1,166 View My Garage	Man that sucks, so they're treating the paint problem like a chip from road use? __________________

09-17-2009, 12:09 PM	#6
OUR72GTO 2010 SIM Beige RS 6M Drives: SIM RS 6M 66 Corvair Silverado LTZ Join Date: Oct 2008 Location: Kamloops,British Columbia Posts: 4,677	You need to sweep the track before you do the burn out... J/K __________________ CAMARO.. 2010 The Heart Beat is back in CHEVROLET Now let's put it back in America

09-17-2009, 12:45 PM	#7
350 HRSS GM Toyz Lover Drives: GM Toyz Join Date: Oct 2008 Location: VA Posts: 1,103	I am glad I found this thread. After washing and drying the car this weekend, I noticed paint peeling on the rear bumper panel, and its getting worse. I will take a pic. This was NOT there when I got this car I June, this has happened in the past month. I am going by my dealer today. Do they just need to remove the bumper?? I really dread this. __________________ Angela

09-17-2009, 12:03 PM	#2
coolman Guest Join Date: Jun 2009 Location: PA Posts: 4,812	where is the paint coming off. Need pics. My wifes was coming off where the quarter meets the bumber cover like everybody elses. Our dealer fixed it no problem.

09-17-2009, 12:07 PM	#4
meanmike Account Suspended Drives: FIRST ON RACE DAY Join Date: Feb 2009 Location: Indiana Posts: 1,170	Sound's like they have'nt changed their way's any. I meann hell the G8 has been having this problem from the get go. Good GM, yeah right.

09-17-2009, 12:48 PM	#8
Supermans Camaro & Stang Enthusiast Drives: 2011 Mustang 5.0 in Kona Blue Join Date: Mar 2008 Location: Miami Posts: 4,752 View My Garage	I would like to know as well since I too have some issues with the paint and have been reluctant to take it in yet... __________________ Bought my Camaro from Eric Hall(817) 421-7266

09-17-2009, 12:56 PM	#10
SSOOCH Camaro SL,UTs Drives: 2010 Camaro SS/RS #16429 Join Date: Sep 2006 Location: South Jordan, UT Posts: 7,358 View My Garage	I'd pickett their dealership while waving a gun! Seriously that sucks. If you do raise it up the flag pole and they finally decide to repaint, I'd take it to a different dealer. That dealer will be mad and do a sh***Y job. I had the same thing happen with my 2008 HHR SS. Paint on the rear fascia was jacked when I took delivery, they just wanted to touch it up as well. Looking back I probably would have just let them do that. But nope, I had them re-paint it, it looks like crap but I have it in writing that's it guaranteed for the life of the car. After this Winter I'll take it back in and have them repaint it. Hopefully by then different people will work there. Good luck Man. __________________

09-17-2009, 01:05 PM	#11
TXISKING Drives: '13 ZL1 725 rwhp / 700 ft lb tq Join Date: Jul 2009 Location: Andrews, Texas Posts: 165 View My Garage	Took mine in for 1st oil change today. Service manager made a note of the paint coming off. ( two places and one big scratch predelivery). Asked if I wanted it painted now or wait to see if it gets worse. Said I could have it painted anytime. It is covered under the warranty. It don't get much cooler than that at a dealership. I love small towns. __________________ '13 Black Manual trans , Heads, Cam, Injectors, Ported Snout, Vmax throttle body, RotoFab, Headers, No Cats, 9.55 lower pulley, D3PE heat exchanger, - 725 rwhp/700 tq

09-17-2009, 01:34 PM	#12
lcmc Drives: 1987 IROC Z convertible Join Date: Aug 2009 Location: Ohio Posts: 103	I think if my paint comes off I will get a new car from them. Come on. I bought a car with factory paint not repaint.

09-17-2009, 02:47 PM	#13
Goodthrust Drives: 2010 2LT IOM Join Date: Jun 2009 Location: Kenosha Posts: 70	This has happened to my camaro and my dealership is taking care of it under warranty. Its because the back bumper is either misaligned or is too tight. In my case it's too tight. they will re-paint and put a buffer in so this does not happen again... __________________ I traded the van straight up for it... I get 48 miles to the gallon on this hog!!! Last edited by Goodthrust; 09-23-2009 at 01:24 PM.

09-21-2009, 04:06 PM	#14
WICKEDSS Dan Drives: THE BEAST Join Date: Sep 2009 Location: ODESSA,TX Posts: 336	Mine is coming off on the door...Im going to talk to my boss and see if there is anything we can do about it..

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