Evap vent solenoid not covered?

[terry_b]

Originally Posted by IrocJack

So basically I'm being told if I don't get a letter I don't have a problem. I had this on my 2010 RS with 15,000 miles, I was just out of warranty. I had GM assist involved and they had me pay 200.00 plus the 80.00 for diagnostic. So shouldn't I get reimbursed? This is another of their hush,hush problems I guess. They don't want to do a another recall.
I'm not done yet !!

I am in literally the exact same position as you. Same problem on my 2010, barely out of warranty. GM customer service got involved and the dealer agreed to go half on the repair with me. I think I paid somewhere around $250-$300 out of pocket. I wouldn't mind getting re-imbursed, it wasn't exactly an unknown issue when mine went out either.

[jasonsk287]

Originally Posted by Angrybird 12

I don't see how any dealer world argue with that letter. In fact the dealer should already have that information too. If they do it's time to find a new dealer.

So I brought it in this morning and they didn't seem to know about it (of course). The writer said she'd have to "look into it" and she'd call me before they took the car in for the service. She said it "shouldn't be a problem" but she wasn't sure. That was three hours ago and haven't heard back... wondering if I should just call.

[Angrybird 12]

Originally Posted by jasonsk287

So I brought it in this morning and they didn't seem to know about it (of course). The writer said she'd have to "look into it" and she'd call me before they took the car in for the service. She said it "shouldn't be a problem" but she wasn't sure. That was three hours ago and haven't heard back... wondering if I should just call.

I would check back, sometimes it gets busy and they forget. It does not hurt to jog their memory, but do it nicely and do not demand they do it immediately. Did you show them the letter? It has all the information they should need. I would definitely make a copy of the letter just in case they "Lose it".

[jasonsk287]

Originally Posted by Angrybird 12

I would check back, sometimes it gets busy and they forget. It does not hurt to jog their memory, but do it nicely and do not demand they do it immediately. Did you show them the letter? It has all the information they should need. I would definitely make a copy of the letter just in case they "Lose it".

Yeah, I ended up giving them the letter this morning and made copies for myself first. So I still have it. I still also have the reimbursement form just in case. I called just to "check on the status" (I was polite as possible) and she told me that they haven't had the chance to look at the car yet. I got concerned because she first told me last month when i was there that it would be a five hour job, and they close up at 5:30pm (I called around 12:30). I dropped the car off at 7:30 this morning. I asked if she thought they could have it done by the time they close up (need it for work tomorrow) and she said "no problem."

She's still supposed to call back to tell me whether or not they're going to cover it, I can't see how they wouldn't, but you never know with these dealers. If she says they won't cover it, I'll just go pick it up and try my hand at another dealer.

Thanks for your info!

[IrocJack]

Originally Posted by Angrybird 12

15,000 miles? Warranty should have covered it then.... Unless it was past 3 years.

Out of warranty, I only have 17,000 on it now.

[IrocJack]

Originally Posted by terry_b

I am in literally the exact same position as you. Same problem on my 2010, barely out of warranty. GM customer service got involved and the dealer agreed to go half on the repair with me. I think I paid somewhere around $250-$300 out of pocket. I wouldn't mind getting re-imbursed, it wasn't exactly an unknown issue when mine went out either.

I agree, I have GM assist involved on this again. I don't mind paying for something but there are way to many people having the same issue.
You might want to start a case with GM assist also.

[Wingsfan]

Do you have the number or email address for that? Page?

[Angrybird 12]

Originally Posted by Wingsfan

Do you have the number or email address for that? Page?

You can call the number in your owners manual or contact them with a PM on the forum. Chevrolet Customer Svc

[Wingsfan]

Ah already did, got nowhere.

[Angrybird 12]

Originally Posted by Wingsfan

Ah already did, got nowhere.

What did they do? Did they put you in touch with the regional service manager or anything?
I have had dealings with them and they never gave up until I was satisfied...

Keep taking it up the chain as its listed in your owners manual. You can even ask for independent arbitration.

[Wingsfan]

They claim they don't know anything about a letter. After I showed them I was told it was determined case by case. So apparently if you don't get a letter your screwed?

[Angrybird 12]

Originally Posted by Wingsfan

They claim they don't know anything about a letter. After I showed them I was told it was determined case by case. So apparently if you don't get a letter your screwed?

That is BS.

[jasonsk287]

Just an update on my story from Friday. The dealer ended up covering the repair 100% in my case. They pulled the codes and it still said P0442 which meant the car still had the issue. The service writer had originally said she'd call me to let me know whether or not it would be covered (apparently they didn't know about the letter so they had to "look into it"). Well, I never got that call. But I did get a call around 4:30pm (dealer service closes at 5:30) saying that the car was done and the repair was covered. Her exact words were: "I got it covered for you, so if you get a survey from GM I'd appreciate 100% totally satisfied". Well, I'm satisfied that the repair was covered, but I'm not sure I'd call it 100%- 100% would have been, "Sure, we know about this letter, it'll be covered" instead of making me wonder all day. I might be being a bit dramatic but it's how I'm feeling. In any case, many thanks to Chevrolet and GM for stepping up on this one. I hope those of you in similar situations have similar luck!

[IrocJack]

Originally Posted by Wingsfan

They claim they don't know anything about a letter. After I showed them I was told it was determined case by case. So apparently if you don't get a letter your screwed?

I went on GM assist page and did a live chat with a woman. She didn't know anything about the letter either, she looked it up and I was told about the same (one on one basis). So ya, basically if you don't get the letter I guess you don't have a problem even though you have already had the problem repaired.

The lady did file a complaint on my behalf, but I will not give up till I'm reimbursed.

I just think anyone that has had this fixed or is experiencing the code (issue) of this evap. canister should have it taken care of free of charge. Not just if you get the letter, GM knows who has had this performed and should be sending out checks to those people also.

Just my 2 cents.