06-19-2013, 07:45 AM | #15 |
Drives: 2011RedJewel, FI Join Date: Dec 2011
Location: San Antonio,TX
Posts: 816
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What a pain in the butt!! UPS is the problem here. Sorry but your anger is directed at the wrong party. Hopefully it was insured to cover the replacement but either way I think you're stuck waiting for the full process. Good luck!
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06-19-2013, 07:49 AM | #16 | |
Drives: 2011camaro SS Join Date: Nov 2012
Location: Allen, Tx
Posts: 2,201
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As surprised as I would be, I would still contact UPS about the mistake. That's a tough break bro. I hope they work things out fast. |
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06-19-2013, 10:42 AM | #17 |
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06-19-2013, 11:05 AM | #18 |
I'll be back...
Drives: Subaru, HD Road Glide Special Join Date: Apr 2012
Location: Omaha, NE
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My company ships high-dollar transmissions and parts all over the world. If we commission the shipment (i.e. UPS bill comes to us), if something happens we take care of the customer first, then file a claim with UPS to get our company reimbursed. Obviously UPS is the cause of the issue, but the customer shouldn't have to suffer for it.
My $.02
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06-19-2013, 11:21 AM | #19 |
Drives: Camaro 2SS/RS Ice Silver Join Date: Oct 2009
Location: Kuwait
Posts: 205
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For sure it is UPS fault. And I almost certain you have to go through the two month process to find your shipment.
But to have another supercharger, depends on the shipment insurance policy and how much it was covered in case of lost or damaged shipment. Either way Magnouson must file the claim as the shipping contract is between them and UPS. You run after Magnouson > Magnouson run after UPS. |
06-19-2013, 11:23 AM | #20 |
Drives: . Join Date: Nov 2012
Location: .
Posts: 1,085
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This sucks, sorry to hear about it.
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06-19-2013, 11:27 AM | #21 |
Drives: '11 Cammed LS3, '14 Scion FRS Join Date: Dec 2011
Location: Dallas, TX
Posts: 758
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Try to a do a chargeback on your credit card. Magnuson paid for the shipping, UPS messed up. None of this has to do with you, so why are they able to hold onto seven thousand dollars because they feel like it?
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06-19-2013, 11:33 AM | #22 | |
I put the FU back in FUN
Drives: 1969 SS 396 , 2010 Camaro SS Join Date: Jun 2009
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I am a Former UPS driver as of a few years ago the best thing to do is Call Magnuson and be cool as soon as someone answers say I need a manager when the next person gets on the phone ask if they are a manager keep asking until you get one tell them you sent the SC back through UPS ( next day ) there company wrote the paper work up therefore they need to contact UPS to find this product. Its not lost for good. UPS scans everything as it gets on the truck and as it is taken off a truck. IT may still be at the hub. With magnuson getting the info to UPS in half a second UPS can tell where it is make a phone call and verify. Dont mess with folks who work the phone or customer service ask for a manager ( and keep calm ) I learned that the hard way lol btw magnuson cant keep that tracking number from you as you paid for it so if they dont want to hand it over I would nicely ask for a refund or a new supercharger. |
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06-19-2013, 11:36 AM | #23 |
Let's go Rangers!
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I too would try and dispute the charge.
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06-19-2013, 11:50 AM | #24 | |
SoCal HT5 *COTW 8/26/13*
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06-19-2013, 01:22 PM | #25 | |
Drives: 2011camaro SS Join Date: Nov 2012
Location: Allen, Tx
Posts: 2,201
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I would agree to start off calm, but when push comes to shove, calm don't always work! You have to demand someone trace it down. It was too expensive to just wait and see. Like that lady said, "it's showing in transit"? Duh it was suppose to be next DAY! |
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06-19-2013, 02:09 PM | #26 |
Drives: 2013 Camaro SS and 2014 SS Sedan Join Date: Jan 2013
Location: Las Vegas, NV
Posts: 308
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You paid.
You don't have the product. Refund or dispute the card charges. Its UPS screw up, but there no way I would let someone hold 7k bucks and have nothing to show for it for months at a time. Let them ship you another sc, and they can wait for UPS to reimburse them.
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06-19-2013, 03:19 PM | #27 |
Drives: 2012 Chevy 2SS 45th Edition Camaro Join Date: Nov 2011
Location: Orange County
Posts: 12
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Yeah the ideal thing would be for Magnuson to send me a new supercharger and they wait for the refund from UPS since they have alot more money then me...here is the kicker, I just discovered Magnuson insured the supercharger through UPS for a value of 5 DOLLARS!! They have their work cut out for them now. I cant afford to be without a car any longer. Its already been three weeks. Next Magnuson and UPS will be getting my rental car bill!!
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06-19-2013, 03:24 PM | #28 |
Drives: 2015 Summit White 2SS 1LE Join Date: Feb 2012
Location: Vance Alabama
Posts: 8,017
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Don't think so on the 5 bucks. Ups standard insurance is $100 that they put on even if you do.t ask for.any insurance.
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magnuson, supercharger |
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