Procedure for missing ZL1 certificates....

[wickedpsi]

purchased first week of September. just sent email request last night and received a reply this morning with an eta of 4-6 weeks.

[Dennis Grieve]

Took delivery of my 2014 Camaro ZL1 Convertible in September 2013 2013 and have been trying to get my Certificate of Authenticity since learning of it on the forum last January. First, I filled out the request posted by "fbodfather" and after no response I contacted customer service. They told me I would see my certificate in 4-6 weeks. I have since talked with customer service reps. no less than 8-10 times and continue to hear 4-6 weeks. The last agent promised I'd receive the paperwork by the first week in December. Time will tell.

I'm really disappointed in Chevrolet's customer service response. This seems like a continuing sage. I owned a new 2008 Corvette Z06 whose battery would drain down after 2 weeks of no use . Chevrolet Engineers told me there was no fix and that I needed to buy a Battery Tender. Since I already owned a Battery Tender and I refused to own a car that couldn't stay charged I traded in for a new 2011 FORD Superduty F-250 diesel truck that worked with no problems.

Now Chevrolets lack of response for my simple request is rapidly driving me to the 2015 Dodge Charge Hellcat. It's just a matter of principle.

[Crim]

Originally Posted by Dennis Grieve

Took delivery of my 2014 Camaro ZL1 Convertible in September 2013 2013 and have been trying to get my Certificate of Authenticity since learning of it on the forum last January. First, I filled out the request posted by "fbodfather" and after no response I contacted customer service. They told me I would see my certificate in 4-6 weeks. I have since talked with customer service reps. no less than 8-10 times and continue to hear 4-6 weeks. The last agent promised I'd receive the paperwork by the first week in December. Time will tell.

I'm really disappointed in Chevrolet's customer service response. This seems like a continuing sage. I owned a new 2008 Corvette Z06 whose battery would drain down after 2 weeks of no use . Chevrolet Engineers told me there was no fix and that I needed to buy a Battery Tender. Since I already owned a Battery Tender and I refused to own a car that couldn't stay charged I traded in for a new 2011 FORD Superduty F-250 diesel truck that worked with no problems.

Now Chevrolets lack of response for my simple request is rapidly driving me to the 2015 Dodge Charge Hellcat. It's just a matter of principle.

^^^^ one post and you come on here to trash GM over a piece of paper that they never promised you in the 1st place.

[nivek]

Originally Posted by Dennis Grieve

Took delivery of my 2014 Camaro ZL1 Convertible in September 2013 2013 and have been trying to get my Certificate of Authenticity since learning of it on the forum last January. First, I filled out the request posted by "fbodfather" and after no response I contacted customer service. They told me I would see my certificate in 4-6 weeks. I have since talked with customer service reps. no less than 8-10 times and continue to hear 4-6 weeks. The last agent promised I'd receive the paperwork by the first week in December. Time will tell.

I'm really disappointed in Chevrolet's customer service response. This seems like a continuing sage. I owned a new 2008 Corvette Z06 whose battery would drain down after 2 weeks of no use . Chevrolet Engineers told me there was no fix and that I needed to buy a Battery Tender. Since I already owned a Battery Tender and I refused to own a car that couldn't stay charged I traded in for a new 2011 FORD Superduty F-250 diesel truck that worked with no problems.

Now Chevrolets lack of response for my simple request is rapidly driving me to the 2015 Dodge Charge Hellcat. It's just a matter of principle.

Enjoy your Hellcat.

[jnorman7911]

sell the ZL1 and go buy your Hellkitty......

[Chevrolet Customer Svc]

Originally Posted by Dennis Grieve

Took delivery of my 2014 Camaro ZL1 Convertible in September 2013 2013 and have been trying to get my Certificate of Authenticity since learning of it on the forum last January. First, I filled out the request posted by "fbodfather" and after no response I contacted customer service. They told me I would see my certificate in 4-6 weeks. I have since talked with customer service reps. no less than 8-10 times and continue to hear 4-6 weeks. The last agent promised I'd receive the paperwork by the first week in December. Time will tell.

I'm really disappointed in Chevrolet's customer service response. This seems like a continuing sage. I owned a new 2008 Corvette Z06 whose battery would drain down after 2 weeks of no use . Chevrolet Engineers told me there was no fix and that I needed to buy a Battery Tender. Since I already owned a Battery Tender and I refused to own a car that couldn't stay charged I traded in for a new 2011 FORD Superduty F-250 diesel truck that worked with no problems.

Now Chevrolets lack of response for my simple request is rapidly driving me to the 2015 Dodge Charge Hellcat. It's just a matter of principle.

Dennis Grieve,

I'm extremely sorry to hear how you feel about the situation with your ZL1 certificate request. It sounds as though you may have a case open for this current concern, and if so, feel free to contact me privately so I can look into this matter further. Chevrolet relies heavily on loyal customers and we'd like to do all we can to assist you as much as possible.

Sincerely,

William R.
Chevrolet Customer Care

[chvlle383]

got mine last week…. bought mine in may….pretty cool….. glad i got it. going to frame it...

[Ladykiller]

I bought a leftover new 2013 ZL1 in July and I also sent in a certificate request on Sept 16. Ive yet to receive anything!

Need some help here Fbodfather!!!!!!

[JamesZL1]

Originally Posted by Ladykiller

I bought a leftover new 2013 ZL1 in July and I also sent in a certificate request on Sept 16. Ive yet to receive anything!

Need some help here Fbodfather!!!!!!

If you just bought it in September, you still have a ways to wait....It's a Minimum of 90 days...I started emailing them at 90 days and it took another 60 to get it.

[Ladykiller]

Originally Posted by JamesZL1

If you just bought it in September, you still have a ways to wait....It's a Minimum of 90 days...I started emailing them at 90 days and it took another 60 to get it.

re-read my post. i bought it in july.

[Normagene]

Yahooooooo! We received our Certificate yesterday. I had given up all hope. Better late than never as they say. Oh, car was purchased new over TWO YEARS AGO., 27 months ago more or less. I thought they were full size, 8.5 X 11". But it's only half size. They must of changed them from the originals I saw posted here years ago.

[hotlap]

I wonder if the dealer has something to do with the inconsistency in theses getting to buyers. I bought my car from an out of state dealer and did nothing to get the certificate yet it arrived withing weeks. I bought last March

[Mpsmith1]

Here's the reply I got today from Chevy:

"Service Request Number: 71-1426370409
Customer Relationship Specialist: Cy

Dear Michael,

Thank you for contacting the Chevrolet Customer Assistance Center. Please consider this as confirmation of our receipt of your email. I understand that you are requesting a ZL1 Certificate for your 2013 Chevrolet Camaro.

Camaro ZL1 Certificate for 2013 or earlier models are no longer available. We sincerely apologize for the inconvenience this has caused you.

For vehicle or dealer related concerns, please reply to this email or contact our Chevrolet Customer Assistance Center at 1-800-222-1020. Customer Relationship Specialists are available Mondays through Saturdays from 8:00 a.m. to 9:00 p.m. EST.

Again, thank you for contacting Chevrolet.

Sincerely,

The Chevrolet Consumer Support Team"

William, can you help?

[Whos_Drivin]

Originally Posted by Normagene

Yahooooooo! We received our Certificate yesterday. I had given up all hope. Better late than never as they say. Oh, car was purchased new over TWO YEARS AGO., 27 months ago more or less. I thought they were full size, 8.5 X 11". But it's only half size. They must of changed them from the originals I saw posted here years ago.

They're all smaller...at least mine is from 2012...