Dash Bubbling - anyone else?

[blackswan]

There's a solution!

[z28racer]

You got to love the generic response from Chevrolet customer service they give on here. Its like a bot and completely useless.

[Michael Rophone]

Originally Posted by z28racer

You got to love the generic response from Chevrolet customer service they give on here. Its like a bot and completely useless.

[JammerJohn]

My dash was ordered last week, got it installed today, Looks good so far..

[cflbuckeye]

Ordered my dash replacement, it took two months to get in, and was installed this past Saturday.

Eager/Anxious to see how long it holds up.

[Fiveg56]

Originally Posted by blackswan

There's a solution!

There is?? What is it??

[blackswan]

Sorry was ref to this


Had this same issue on my C6.........the leather on the A-Pillars kept seperating so I traded the car off for a ZL1..........Life is good!

[dcplus14]

Originally Posted by Angrybird 12

I took mine in this morning to get the bubbling documented. The service advisor confirmed there is a hold on replacements until a proper replacement is available. He said, "GM is aware of the problem and working on a solution."

I took mine in about a month ago as well, and they said they will need to contact me later when a solution exists.

Well I got a call yesterday and they said their new part was in and they want me to drop off the car on Tuesday. I am concerned though, again, they think it's going to take several hours to do this replacement when it should only be an hour or so.

[Angrybird 12]

Originally Posted by dcplus14

I took mine in about a month ago as well, and they said they will need to contact me later when a solution exists.

Well I got a call yesterday and they said their new part was in and they want me to drop off the car on Tuesday. I am concerned though, again, they think it's going to take several hours to do this replacement when it should only be an hour or so.

That sounds encouraging. I wonder what the new part number is and if its the same as the old one.

[dcplus14]

Too be honest, I am thinking they are slow and lazy and since I didn't push them they are taking this (1 whole month) to get back to me. With them saying it will take several hours to replace, it makes me me feel like they really don't know what they are doing.

On top of things, all of a sudden, I get a check engine light today outta nowhere, 12k miles on the car, and my OnStar service just coincidentally ran out a few weeks ago. I'll wait till I take the car in to the dealer Tuesday to get it diagnosed. I hate how in Cali you can't just get the codes read at an Autozone or the like, and my OBD-II reader is currently 100 miles away. Did receive a diagnostics e-mail from Onstar stating "evaporative emissions systems" today about this, are they still indirectly monitoring my system or what. Checked the fuel cap and oil caps, nothing cleared the light.

We'll see when the dash is done what else is goin on. Once this is all sorted, and get these 1LE sways installed, I will be a happy camper.

[Michael Rophone]

Originally Posted by dcplus14

...my OnStar service just coincidentally ran out a few weeks ago.
Did receive a diagnostics e-mail from Onstar stating "evaporative emissions systems" today about this, are they still indirectly monitoring my system or what.

If your subscription expired in September and you had not received a September Vehicle Diagnostic report, they owed you one for the month. You may get one in October, as a little "Come back to OnStar" goodwill persuasion.

Between OnStar and SiriusXM, the expense of owning a goes way beyond gas, oil, and routine maintenance.

[Chevrolet Customer Svc]

Originally Posted by dcplus14

I took mine in about a month ago as well, and they said they will need to contact me later when a solution exists.

Well I got a call yesterday and they said their new part was in and they want me to drop off the car on Tuesday. I am concerned though, again, they think it's going to take several hours to do this replacement when it should only be an hour or so.

If you would like me to contact your dealership prior to dropping it off and researching the repair time, please let me know. I will need your first and last name, address, phone number, VIN, mileage, and involved dealership.

Brandon
Chevrolet Customer Service

[dcplus14]

Brought in the car yesterday to have the Dash insert replaced and the Check engine light assessed (turns out EVAP solenoid failed and was replaced). Took them the whole day to fix these two issues, Michelle the Service Manager was very Customer Service oriented and great to work with.

Received the car around closing time, new dash installed, drove it off the lot and by the time I got onto the freeway I had noticed that the trim around the A/C vent wasn't properly installed. It seems the installer was a bit sloppy around the corners. I called Michelle back and she seemed genuinely upset about the job the guy did, told me to bring it in in the morning to get it squared away. All this driving back and forth is getting to me.

I dropped the car off this morning, Michelle seemed to be running late and hadn't returned my call yet. The service tech there told me to wait 5-10 minutes and he'd get back to me. He finds me and tells me they will need to take the dash apart again in order to re-install the part and it will take a couple of hours. I was unhappy at this point, but agreed to let them drop me off at work. (Tired of dealing with rental agency, paperwork, etc.)

Got a call back from the tech about half an hour ago, he had left a voicemail stating that the service bulletin is out and they aren't allowed to replace the dash (something they decided to override and do anyways yesterday). He stated that they can no longer work on the car and fix their installation issue claiming the service bulletin as the reason. This pissed me off because the issue is that they installed the part poorly and the issue seen is not correllated w/ dash bubbling but with crap installation. I called Michelle again, voicemail, she seems to be missing in action at the moment. Kind of in this state of flux, really don't want to accept the car back after this poor installation by the dealer only to hope and wait for GM to somehow issue a proper fix on the car down the line.

Real point of post: There still isn't a fix to this solution per GM.

[Dznts]

Originally Posted by dcplus14

Brought in the car yesterday to have the Dash insert replaced and the Check engine light assessed (turns out EVAP solenoid failed and was replaced). Took them the whole day to fix these two issues, Michelle the Service Manager was very Customer Service oriented and great to work with.

Received the car around closing time, new dash installed, drove it off the lot and by the time I got onto the freeway I had noticed that the trim around the A/C vent wasn't properly installed. It seems the installer was a bit sloppy around the corners. I called Michelle back and she seemed genuinely upset about the job the guy did, told me to bring it in in the morning to get it squared away. All this driving back and forth is getting to me.

I dropped the car off this morning, Michelle seemed to be running late and hadn't returned my call yet. The service tech there told me to wait 5-10 minutes and he'd get back to me. He finds me and tells me they will need to take the dash apart again in order to re-install the part and it will take a couple of hours. I was unhappy at this point, but agreed to let them drop me off at work. (Tired of dealing with rental agency, paperwork, etc.)

Got a call back from the tech about half an hour ago, he had left a voicemail stating that the service bulletin is out and they aren't allowed to replace the dash (something they decided to override and do anyways yesterday). He stated that they can no longer work on the car and fix their installation issue claiming the service bulletin as the reason. This pissed me off because the issue is that they installed the part poorly and the issue seen is not correllated w/ dash bubbling but with crap installation. I called Michelle again, voicemail, she seems to be missing in action at the moment. Kind of in this state of flux, really don't want to accept the car back after this poor installation by the dealer only to hope and wait for GM to somehow issue a proper fix on the car down the line.

Real point of post: There still isn't a fix to this solution per GM.

that sucks man. i understand your frustration! i have all but just given up on a fix for this damn issue. It is really sad too, nothing pisses me off more than the dealership saying "well we cant do anything for you".