Spring spacer - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

jrpimp00 · 06-22-2015, 04:00 PM

Quote:

Originally Posted by Sakudog

Embarrassed for GM....

Not their fault, dealers at fault

Stephen12ZL1 · 06-22-2015, 05:05 PM

Quote:

Originally Posted by Balasarius

Dealer left the spacers in mine, too. ~225 miles on them. I'm bringing it in to a closer dealership this afternoon, hopefully they won't give me any lip about removing them.

they won't. It was an oversight on their part.

winterboy8 · 06-23-2015, 10:24 AM

Quote:

Originally Posted by JRBurn

They installed those, I was looking at my sticker and they did not give me the Premium mats or the cargo net.

If they're on your window sticker, then you paid for them and they messed up. I'm sure they can order them and get them to you. Sucks they missed the spring spacers and the other parts.

FYI, make sure you keep those spacers in case you ever need to have your car shipped somewhere you'll need them.

Sakudog · 06-23-2015, 03:34 PM

Quote:

Originally Posted by jrpimp00

Not their fault, dealers at fault

The dealer, represents GM to the end user / the public.

VTSummit · 06-23-2015, 07:52 PM

Insist they re-PDI everything. They might not have done anything on the PDI at all and missed it. If this happened to a car at my shop, I'd insist on checking the WHOLE car over before giving it back to you just to make sure it's right.

JRBurn · 06-23-2015, 11:27 PM

Quote:

Originally Posted by VTSummit

Insist they re-PDI everything. They might not have done anything on the PDI at all and missed it. If this happened to a car at my shop, I'd insist on checking the WHOLE car over before giving it back to you just to make sure it's right.

I did take it back to the dealer and asked that they go over it again, they agreed.

KaBoom1701 · 06-24-2015, 12:05 AM

Quote:

Originally Posted by JRBurn

I did take it back to the dealer and asked that they go over it again, they agreed.

I wouldn't let a dealer who is incompetent at doing the final delivery checks touch your car again.

You can remove these spacers and you should, as you should know how to do this.

Giving a dealer a 65k powerful driving machine is just asking for trouble. Unless you keep your eyes on the car 100% time....

VTSummit · 06-24-2015, 09:25 AM

Yeah, because we love to sabotage a car that comes back because of a mistake. We'll change your station presets, fart in it and put iron filings in the oil. We'll jump it over the railroad tracks and put a dead fish behind the trunk side panels. If we're feeling froggy that particular day, we'll swap your new tires onto our loaner car and put the bald ones on yours... then smoke 'em down to steel wires.
Seriously- they made a big mistake, but they'll make sure it's right. Some human being somewhere forgot to pull the spacers OR the sales guys didn't check with service to make sure the PDI was even done. Mistakes happen and it sucks, but you don't have to get all attitudinal (I love that word) about it.
Every dealer of every brand has had a mistake happen, just like in any business.

KaBoom1701 · 06-24-2015, 11:57 AM

Quote:

Originally Posted by VTSummit

Yeah, because we love to sabotage a car that comes back because of a mistake. We'll change your station presets, fart in it and put iron filings in the oil. We'll jump it over the railroad tracks and put a dead fish behind the trunk side panels. If we're feeling froggy that particular day, we'll swap your new tires onto our loaner car and put the bald ones on yours... then smoke 'em down to steel wires.
Seriously- they made a big mistake, but they'll make sure it's right. Some human being somewhere forgot to pull the spacers OR the sales guys didn't check with service to make sure the PDI was even done. Mistakes happen and it sucks, but you don't have to get all attitudinal (I love that word) about it.
Every dealer of every brand has had a mistake happen, just like in any business.

Mistakes cost lives and in this case could cause damage to a 65k car....

The fact that you even typed all this stuff up confirms my suspicion......the cavalier attitude towards doing something right the first time is the reason most service depts. have a bad wrap to being with.

VTSummit · 06-24-2015, 01:23 PM

Everyone tries to do the best, but mistakes happen. I'm sure you've never ever had a mistake where you work, but other than making it right what else is there?
Where there are human beings, there is a possibility of a mistake. The rest of us apparently just can't be as perfect as you.

JWR046 · 06-24-2015, 01:44 PM

Just put it in your dealer satisfaction survey which goes to GM.

VTSummit · 06-24-2015, 01:49 PM

Quote:

Originally Posted by JWR046

Just put it in your dealer satisfaction survey which goes to GM.

I didn't think of that- but yes, you could. The dealer survey means a lot more than you think. You may use that to your advantage. I'm not saying extort them, but...

I'm betting if they are a decent dealer they will make some kind of peace offering. I would certainly make it known that when it comes to servicing the vehicle, one would certainly have doubts about the place- and I'd fully expect the service manager to sit down and explain what the deal is.
It's hard to rebuild trust, but reasonable people usually are open to it.

06-23-2015, 07:52 PM	#19
VTSummit Consistently inconsistent Drives: 2015 2LT Summit White Join Date: May 2015 Location: United States Posts: 1,364	Insist they re-PDI everything. They might not have done anything on the PDI at all and missed it. If this happened to a car at my shop, I'd insist on checking the WHOLE car over before giving it back to you just to make sure it's right.

06-24-2015, 09:25 AM	#22
VTSummit Consistently inconsistent Drives: 2015 2LT Summit White Join Date: May 2015 Location: United States Posts: 1,364	Yeah, because we love to sabotage a car that comes back because of a mistake. We'll change your station presets, fart in it and put iron filings in the oil. We'll jump it over the railroad tracks and put a dead fish behind the trunk side panels. If we're feeling froggy that particular day, we'll swap your new tires onto our loaner car and put the bald ones on yours... then smoke 'em down to steel wires. Seriously- they made a big mistake, but they'll make sure it's right. Some human being somewhere forgot to pull the spacers OR the sales guys didn't check with service to make sure the PDI was even done. Mistakes happen and it sucks, but you don't have to get all attitudinal (I love that word) about it. Every dealer of every brand has had a mistake happen, just like in any business.

06-24-2015, 01:23 PM	#24
VTSummit Consistently inconsistent Drives: 2015 2LT Summit White Join Date: May 2015 Location: United States Posts: 1,364	Everyone tries to do the best, but mistakes happen. I'm sure you've never ever had a mistake where you work, but other than making it right what else is there? Where there are human beings, there is a possibility of a mistake. The rest of us apparently just can't be as perfect as you.

06-24-2015, 01:44 PM	#25
JWR046 Drives: 2012 ZL1 #1786 Join Date: Jan 2011 Location: Connecticut Posts: 239	Just put it in your dealer satisfaction survey which goes to GM.