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Old 03-25-2017, 09:44 PM   #1
TECHTURTLE

 
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Drives: 2016 Camaro 2SS
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Mishimoto

So, I contacted Mishimoto to see if they sold the red silicone upper radiator hose separate from the full kit... First they tell me that they don't sell radiator hoses for the SS. Then, when I explained that they did, and gave them the part number and picture a of one installed, they came back and offered me a "Discount" for my trouble and the incorrect information $297.50 shipped. When I explained that their "discounted" price was $87.00 more than I would pay at Phastek without the super discount... Crickets, no reply.

These people should know their products, know their pricing, and reply to customers.. Just saying.
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Edelbrock E-Force Supercharger, GM 1LE Sway Bars, BMR Upper/Lower Trailing Arms, BMR Upper Control Arms. BMR Front/Rear Chassis Braces, BMR Tunnel Brace. GM Red knee Pads, GM Black Front Splitter, GM SEMA Concept Grille, GM Dark Taillights, GM Ground Effects package... Savini Di Forza BM-14 Gloss Black Wheels 9's front, 10's rear.
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Old 03-26-2017, 11:31 PM   #2
Evil-Bee-NH
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I've personally never had an issue with them ever obviously there's some lack of foresight and site updating on there part but they've been very kind and accommodating for the I4 crowd.
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Old 03-28-2017, 06:24 PM   #3
TECHTURTLE

 
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They did reply after a few days. They apologized for the bad information and told me that they could not price match their vendor's prices because it would be unfair to them. I can live with that.
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2016 2SS 6-Speed Manual... Magnetic Ride Control, Dual Mode Exhaust, Sunroof, Adrenaline Red Interior, Mylink W/Navigation

Added
Edelbrock E-Force Supercharger, GM 1LE Sway Bars, BMR Upper/Lower Trailing Arms, BMR Upper Control Arms. BMR Front/Rear Chassis Braces, BMR Tunnel Brace. GM Red knee Pads, GM Black Front Splitter, GM SEMA Concept Grille, GM Dark Taillights, GM Ground Effects package... Savini Di Forza BM-14 Gloss Black Wheels 9's front, 10's rear.
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Old 03-29-2017, 05:22 AM   #4
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Glad to hear it worked out...
Mishimoto also has treated me with curtosy and professionalism
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Installed Mods: 25% Window tint | Headlight, side marker and third brake light Phastek tint kit | GM black taillights with Gen5diy LED harness and bulbs | LED license plate bulbs | Gorilla lug nuts, black | GM 'performance' center caps | RS and sheild badges removed
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Old 03-29-2017, 11:09 AM   #5
drivingagain

 
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Quote:
Originally Posted by TECHTURTLE View Post
So, I contacted Mishimoto to see if they sold the red silicone upper radiator hose separate from the full kit... First they tell me that they don't sell radiator hoses for the SS. Then, when I explained that they did, and gave them the part number and picture a of one installed, they came back and offered me a "Discount" for my trouble and the incorrect information $297.50 shipped. When I explained that their "discounted" price was $87.00 more than I would pay at Phastek without the super discount... Crickets, no reply.

These people should know their products, know their pricing, and reply to customers.. Just saying.
I see no reason to complain about an oversight that was followed up on many times. Seems like any other company I have dealt with would have never noticed the oversight or offered to fix their mistake for any trouble caused. I am sure they have trainee's. If you have trained people in the past for anything this is a positive review. They are trying to keep quality control of trainee's.
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Old 03-29-2017, 12:26 PM   #6
Evil-Bee-NH
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Quote:
Originally Posted by drivingagain View Post
I see no reason to complain about an oversight that was followed up on many times. Seems like any other company I have dealt with would have never noticed the oversight or offered to fix their mistake for any trouble caused. I am sure they have trainee's. If you have trained people in the past for anything this is a positive review. They are trying to keep quality control of trainee's.
This issue was put to rest. He understands that they can't offer a third party vendors discount.
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MY 2017 I4 CAMARO BUILD JOURNAL | YOUTUBE | INSTAGRAM | 316RWHP - 385 RWTQ HPTUNERS DYNO TUNE | 12.693s @ 105MPH 1/4 Mile
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