The Rag Company - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

dorfmac · 07-16-2014, 07:07 PM

Purchased some microfiber towels from the rag company (that's basically all that they sell) and have had a positive experience.

Out of the ~30 towels I bought, all were high quality microfiber pieces that would have cost significantly more elsewhere. In fact, some seemed to be the exact same as towels I had spent more for elsewhere.

There were two towels I had issues with - the stitching was coming apart. I called, and in less that 4 minutes I was off the phone after having been told to keep the towels I had and two fresh ones would be on the way, with some freebies thrown in for my inconvenience. In less than 10, I had an email stating that tracking had been created and was ready for pick up.

Not all companies can afford to replace items for customers when their product is defective (not all companies sell items as cheap as towels), but I was still impressed with how easy the whole process was for me. Didn't even have to send pictures of the defective item, just said it was messed up, and they said new ones were on the way.

Well played, Rag Company!

nyrfan · 07-16-2014, 07:09 PM

I've ordered from them, they make great quality products and have top notch CS.

Sent from my 2SS/RS

dorfmac · 07-19-2014, 09:18 PM

Shipping from Idaho(?) to Baltimore took 2 days. They even threw in a freebie cloth and a personalized apology note. 5 stars!

07-16-2014, 07:07 PM	#1
dorfmac www.macsautodetail.com Drives: 2010 2LT/RS Join Date: Nov 2011 Location: Baltimore Posts: 1,894 View My Garage	The Rag Company Purchased some microfiber towels from the rag company (that's basically all that they sell) and have had a positive experience. Out of the ~30 towels I bought, all were high quality microfiber pieces that would have cost significantly more elsewhere. In fact, some seemed to be the exact same as towels I had spent more for elsewhere. There were two towels I had issues with - the stitching was coming apart. I called, and in less that 4 minutes I was off the phone after having been told to keep the towels I had and two fresh ones would be on the way, with some freebies thrown in for my inconvenience. In less than 10, I had an email stating that tracking had been created and was ready for pick up. Not all companies can afford to replace items for customers when their product is defective (not all companies sell items as cheap as towels), but I was still impressed with how easy the whole process was for me. Didn't even have to send pictures of the defective item, just said it was messed up, and they said new ones were on the way. Well played, Rag Company!

07-16-2014, 07:09 PM	#2
nyrfan Let's go Rangers! Drives: 13' AGM 2SS/RS L99 Join Date: Jun 2011 Location: Orlando, FL Posts: 10,742 View My Garage	I've ordered from them, they make great quality products and have top notch CS. Sent from my 2SS/RS __________________ Soprano 4/1/00-6/14/11, Gone but NEVER forgotten! FSP tuned: 377/389

07-19-2014, 09:18 PM	#3
dorfmac www.macsautodetail.com Drives: 2010 2LT/RS Join Date: Nov 2011 Location: Baltimore Posts: 1,894 View My Garage	Shipping from Idaho(?) to Baltimore took 2 days. They even threw in a freebie cloth and a personalized apology note. 5 stars!