05-15-2010, 03:20 PM | #1 |
Drives: Blk/Blk 2018 Sierra SLT Join Date: Dec 2006
Location: Golden State
Posts: 2,925
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Feedback for NuclearEnvoy
I bought a Hot Wheels spoiler from him that was unused, unprepped.
He shipped it VERY quickly, Took it to the UPS Store and had them wrap it, asked for extra bubble wrap and paid an additional handling fee so it wouldnt be put on a conveyor belt! Regardless of the extra effort, UPS decided shipping the spoiler solely in bubble wrap was sufficieny, NO BOX...it arrived damaged! He immediately took all steps necessary to open a claim, gave me periodic updates when UPS would give him the run around, he handled everything in a very timely manner. Dont ever ship with UPS, they denied the claim saying he refused using a box, which is BS!!! After all this, he refunded me the amount to have the spoiler repaired! OUT IF HIS OWN POCKET! Now if thats not First Class Customer Service, I dont know what is!
__________________
SOLD: 2SS LS3 M6 - MGW - Dynatech LT's HF Cats - Magnaflow Street CB - ADM Race CAI - Pedders Xa Coilovers - Pfadt Sways
TRADED: 2016 2SS M6 |
05-15-2010, 06:20 PM | #2 |
Oldbie that nobody knows
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Thanks for the feedback, m'man! Any customer of mine is held with top priority, it's just a shame UPS' incompetence had to intervene and ruin our transaction. Either way, enjoy the spoiler and make sure to show pics when it's on!
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05-15-2010, 06:23 PM | #3 |
Go Blue!!!!!
Drives: 2012 Cruze LT Join Date: Mar 2009
Location: Indiana
Posts: 23,290
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Way to go NuclearEnvoy. What is up with UPS? I have heard a lot of horror stories lately about their shipping practices. I thought they were top notch. Guess I was wrong.
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05-15-2010, 08:02 PM | #4 | |
Oldbie that nobody knows
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Quote:
I didn't bother with them since I would've wasted more time than I'm willing trying to scrounge that money out of them, so whatever. From now on, I'll make an effort to box things my damn self and not depend on shipping companies to do it for me, even though it's their job and profession. |
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