10-11-2010, 01:28 PM | #1 |
Drives: FAST Join Date: Feb 2010
Location: So Cal
Posts: 299
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DON'T BUY H&R Springs..Horrible Customer Service
I installed the H&R Super Sport Springs on Friday and the rear just bounces like no tomorrow. I've been modding cars for 18 yrs and I've used H&R springs since 1999 so I'm used to the rougher ride sometimes but I have never had a set of springs that felt like this. It feels as bad as if you cut your stock springs. At 65mph and you hit a little bump on the freeway your car feels like it's going to loss control. I'm in Southern California too so our roads are pretty smooth.
So today I had enough and decided to call H&R tech support. At first the tech guy say's he has heard people complaining that the Super Sport springs were bouncy in the rear so he puts me on hold for about 3 mins and comes back with a new attitude of I'm the only one that has the problem and there is nothing he could do. So I said you guys are aware of this issue and still put this product out and that is irresponsible as a company. He said no one has called in about this issue. He said you're the only one that complained about this. I said to him you said earlier that you have heard about this issue and now you're saying I'm the only one that has this issue? He said don't put words in my mouth I never said that. So I said is there anything you can do to make this right? He said no and told me to call who ever sold me the springs to call H&R. So I asked him if the store calls you guys is there anything you guys could do for them and he says no. So I said basically you're trying to get me off the phone and go chase my tail and end up in the same position? I mean I thought H&R was a great company that puts out good products and I would've thought they would stand by the products they sell. I guess not. They have no customer service at all. They just have an attitude. This is the last time I will buy any H&R product. Guess my loyalty since 1999 doesn't matter to them. |
10-11-2010, 02:22 PM | #2 |
Drives: 2015 Chevrolet SS Join Date: Jul 2010
Location: St. Louis, MO
Posts: 341
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One thing you may try doing is resetting AKA "re-timing" the rear bushings. Sometimes when lowering the car the stock bushings get in a bind, in effect creating a spring like condition which causes excess bounce. You can read more about how to do this by searching for "timing" or bushing retiming" in the suspension section. The springs themselves could be perfectly fine.
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10-11-2010, 02:46 PM | #3 | |
Drives: 2014 Z28 camaro Join Date: Sep 2009
Location: Indy
Posts: 705
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Quote:
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10-11-2010, 03:01 PM | #4 |
Drives: FAST Join Date: Feb 2010
Location: So Cal
Posts: 299
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I cut the bump stop an inch as H&R requested. I have lowered all my cars through the years and never had one that bounces like this one. The front is ok but the rear is really really bad. My 2007 BMW 550i and I lowered it with H&R Race Springs which is a 2" drop all around and it drove like stock springs.
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10-11-2010, 03:05 PM | #5 |
Drives: 2000 Camaro SS Join Date: Feb 2010
Location: Louisville, Ky.
Posts: 25,179
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The problem is that the H&R Super Sports lower the car too much for the stock dampers. Once you go beyond 1.4 inch or so lower than stock things start getting bouncy. It is common and why no other lowering springs for the Camaro go as far.
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10-14-2010, 09:10 AM | #6 |
Drives: 2010 CAMARO. 10.04@133mph, 1.4 60' Join Date: Jul 2009
Location: Lafayette, Louisiana
Posts: 4,585
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i've installed 8 sets of H&R springs on 5th gen camaro's, both v8 &v6 and no one has had problems
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10-14-2010, 04:36 PM | #7 |
Drives: FAST Join Date: Feb 2010
Location: So Cal
Posts: 299
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10-15-2010, 11:34 AM | #8 |
Drives: 2010 CAMARO. 10.04@133mph, 1.4 60' Join Date: Jul 2009
Location: Lafayette, Louisiana
Posts: 4,585
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10-15-2010, 11:30 PM | #9 |
Drives: FAST Join Date: Feb 2010
Location: So Cal
Posts: 299
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