Recall Frustration - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

NickZ28 · 09-01-2012, 08:51 AM

So, I called a week and a half in advance to have the recall addressed for the convertible top. Get to the dealership promptly at 8:00am, check in, hand over my keys. 15 minutes later, my car is being pulled out of the service bay. I ask if it is all done...wow that was fast. The mechanic tells me he had to order parts for the recall...I said what? I made this appointment last week, specifically for this purpose and the service manager tells me he will get the parts ordered. "Must of used them on some other car" he tells me. Have to go back next Saturday. GRRRRRR.

Bodih · 09-01-2012, 02:11 PM

Jacked up!!! I always ask them if all parts are in stock before I hand them the keys. They look at me like I'm stupid, then go and find out that one part hasn't arrived yet...

Sipher · 09-01-2012, 02:38 PM

Man the convertible guys are going through hell! Hope things get figured out

cactuseater · 09-01-2012, 04:29 PM

This is typical. I'll bet that they gave you the utmost attention when you were purchasing the vehicle with a known design flaw. Same sh*t I am going through, good luck man.

Ricky · 09-01-2012, 09:32 PM

Hey folks I have been playing hell trying to get a pic as my sinature. Are there any tips or tricks that you used to get yours up. Thanks Ricky

Fnfalguy · 09-02-2012, 12:27 AM

I waited more than 2 months for a new roof and my car has set many times as the dealership waiting on new parts.

NickZ28 · 09-03-2012, 08:55 AM

Quote:

Originally Posted by cactuseater

This is typical. I'll bet that they gave you the utmost attention when you were purchasing the vehicle with a known design flaw. Same sh*t I am going through, good luck man.

Oh, they sure did! When you're ready to hand over 45K for a car, they treat you like a king.

rangomr · 09-03-2012, 10:17 AM

Quote:

Originally Posted by NickZ28

So, I called a week and a half in advance to have the recall addressed for the convertible top. Get to the dealership promptly at 8:00am, check in, hand over my keys. 15 minutes later, my car is being pulled out of the service bay. I ask if it is all done...wow that was fast. The mechanic tells me he had to order parts for the recall...I said what? I made this appointment last week, specifically for this purpose and the service manager tells me he will get the parts ordered. "Must of used them on some other car" he tells me. Have to go back next Saturday. GRRRRRR.

I also have a 45th Anniversary Convertible built 2-14-12, What is this recall you are talking about? I've heard nothing and really have not had a problem with my car so far?? Michael in Virginia

cactuseater · 09-04-2012, 01:02 AM

Quote:

Originally Posted by rangomr

I also have a 45th Anniversary Convertible built 2-14-12, What is this recall you are talking about? I've heard nothing and really have not had a problem with my car so far?? Michael in Virginia

May not apply to your car, it's a combination of TSB's - not a recall. Run your VIN through Chevy Customer Service to see if your convertible has the design flaw. If so, they will use some special "tape" to "fix" the design defect, and also modify some brackets instead of replacing the defective mechanism as a whole. In most cases as seen elsewhere on this forum, and on my vehicle, it is a failure. My best advice is right now, if your top is looking good and performing correctly without the beginning of a hole on either side just above the center of your passenger and driver side door windows leave it alone. Monitor it carefully and note any changes, and if you see the defect show it's ugly head contact your dealer and start the process to have them make it right.

There are other TSB's on the convertible related to the top as well, such as the water management system. Again, run your VIN and get the results. When did you buy the car, other than the build date? Hopefully you may be one of the lucky one's and are not experiencing what this design defect is doing to these beautiful cars.

cactuseater · 09-04-2012, 01:04 AM

Quote:

Originally Posted by Ricky

Hey folks I have been playing hell trying to get a pic as my sinature. Are there any tips or tricks that you used to get yours up. Thanks Ricky

Ricky -- did you get it to work?

Chevrolet Customer Svc · 09-04-2012, 09:56 AM

Quote:

Originally Posted by NickZ28

So, I called a week and a half in advance to have the recall addressed for the convertible top. Get to the dealership promptly at 8:00am, check in, hand over my keys. 15 minutes later, my car is being pulled out of the service bay. I ask if it is all done...wow that was fast. The mechanic tells me he had to order parts for the recall...I said what? I made this appointment last week, specifically for this purpose and the service manager tells me he will get the parts ordered. "Must of used them on some other car" he tells me. Have to go back next Saturday. GRRRRRR.

We certainly apologize for the inconveniences you may be experiencing. If you could please send us your first and last name, address, phone number, VIN, mileage and involved dealership, we will be glad to set up a case with GM customer service for you.

Brandon
Chevrolet Customer Service

cactuseater · 09-05-2012, 12:00 AM

Quote:

Originally Posted by Chevrolet Customer Svc

We certainly apologize for the inconveniences you may be experiencing. If you could please send us your first and last name, address, phone number, VIN, mileage and involved dealership, we will be glad to set up a case with GM customer service for you.

Brandon
Chevrolet Customer Service

Hey Brandon, sorry to say but, I've been through that for many months now and from experience (100+ days out of service and going on convertible top replacement #4) it's been of NO USE.

NickZ28 · 09-05-2012, 11:48 AM

Quote:

Originally Posted by Chevrolet Customer Svc

We certainly apologize for the inconveniences you may be experiencing. If you could please send us your first and last name, address, phone number, VIN, mileage and involved dealership, we will be glad to set up a case with GM customer service for you.

Brandon
Chevrolet Customer Service

This is such a "canned" response from this guy. I can't tell you how many times I have seen the same reply concerning different issues. What a joke.

rangomr · 09-05-2012, 04:44 PM

Quote:

Originally Posted by cactuseater

May not apply to your car, it's a combination of TSB's - not a recall. Run your VIN through Chevy Customer Service to see if your convertible has the design flaw. If so, they will use some special "tape" to "fix" the design defect, and also modify some brackets instead of replacing the defective mechanism as a whole. In most cases as seen elsewhere on this forum, and on my vehicle, it is a failure. My best advice is right now, if your top is looking good and performing correctly without the beginning of a hole on either side just above the center of your passenger and driver side door windows leave it alone. Monitor it carefully and note any changes, and if you see the defect show it's ugly head contact your dealer and start the process to have them make it right.

There are other TSB's on the convertible related to the top as well, such as the water management system. Again, run your VIN and get the results. When did you buy the car, other than the build date? Hopefully you may be one of the lucky one's and are not experiencing what this design defect is doing to these beautiful cars.

Thank you for the information. My car built 2/14/12 and I bought it 4/11/12. I've taken it through a car wash once, and have been in a few hugh down-pours this summer and no leaks from any. But will keep a eye on my top since I've experienced a few very small ( v's ) Guess that's the best way to tell since I don't have the equipment to post pictures YET. Michael in Virginia

09-01-2012, 08:51 AM	#1
NickZ28 Drives: 2012 45th Anniversary SS Convert Join Date: Feb 2012 Location: Columbus Ohio Posts: 26	Recall Frustration So, I called a week and a half in advance to have the recall addressed for the convertible top. Get to the dealership promptly at 8:00am, check in, hand over my keys. 15 minutes later, my car is being pulled out of the service bay. I ask if it is all done...wow that was fast. The mechanic tells me he had to order parts for the recall...I said what? I made this appointment last week, specifically for this purpose and the service manager tells me he will get the parts ordered. "Must of used them on some other car" he tells me. Have to go back next Saturday. GRRRRRR.

09-01-2012, 02:11 PM	#2
Bodih I Got My Orange Crush Drives: it like I stoles it... Join Date: Jan 2011 Location: Tucson, AZ Posts: 2,079	Jacked up!!! I always ask them if all parts are in stock before I hand them the keys. They look at me like I'm stupid, then go and find out that one part hasn't arrived yet... __________________ My love is in league with the freeway. Its passion will ride, as the cities fly by, and the tail-lights dissolve in the coming of night. And the questions in thousands take flight ~Robert Plant - Big Log~

09-01-2012, 09:32 PM	#5
Ricky Ricky Drives: 2SS/RS conv Victory Red/Black Top Join Date: Mar 2011 Location: Maringouin La Posts: 146	Hey folks I have been playing hell trying to get a pic as my sinature. Are there any tips or tricks that you used to get yours up. Thanks Ricky __________________

09-01-2012, 02:38 PM	#3
Sipher Drives: 2012 Chevy Camaro LLT/RS 45th Edt Join Date: Apr 2012 Location: San Diego, Ca Posts: 28 View My Garage	Man the convertible guys are going through hell! Hope things get figured out

09-01-2012, 04:29 PM	#4
cactuseater Drives: . Join Date: Nov 2010 Location: USA Posts: 856	This is typical. I'll bet that they gave you the utmost attention when you were purchasing the vehicle with a known design flaw. Same sh*t I am going through, good luck man.

09-02-2012, 12:27 AM	#6
Fnfalguy Supreme Advisor Drives: 2011 Camaro SS Convertible Join Date: Feb 2012 Location: Central Florida Posts: 258 View My Garage	I waited more than 2 months for a new roof and my car has set many times as the dealership waiting on new parts.