PROBLEM AFTER PROBLEM, NOW DEALER REFUSES

['12chevycam]

Ok will check. Thanks

[Hylton]

How did you spend 2K for tires? You can get a full set for a grand these days. Plus you said that the dealership replaced one of them so you paid 2K for 3 tires?

[Chevrolet Customer Svc]

Originally Posted by '12chevycam

Well it all started about 6 months ago. I purchased my car from a dealer and took it in a week later to have a bouncing issue looked at. I have a 2012 chevy camaro 2LT V6 RS package. One of the mechanics went for a ride with me to see what I was issuing. We arrived back at the dealer and the assumed the rear shocks needed to be replaced because they were "froze up" according to the mechanic. They ordered the shocks and called me a week later to bring the car in. I took it in and they had it for 24 hours. GM paid for a rental but I had to pay for insurance through Enterprise because I am not older that 25. When I picked my car up the next day, I drove it home.(45 miles) When I got home I took it to wash it. I noticed that my driver side wheels had huge scar marks from where it look like it got curbed. There was also a huge chunk missing out of one of the tires. I immediately called the dealer and they wanted me to bring it back in. I then drove another 45 miles back to the dealer. They refused to pay for the damages saying they cannot prove if it was like that or not when I brought it in. I drove home and called GM customer service. After several calls back and forth between GM and RANDY REED CHEVROLET IN SAINT JOSEPH, MO, the dealer finally agreed to replace one wheel and one tire(which they took off a car on the lot). I was satisfied even though they left me with one wheel still messed up. The bouncing issue still wasn't fixed so after being a little skeptical on whether or not to take it back to RANDY REED(closest dealer), I finally gave in and took it back. Another mechanic rode with me again and he said that it doesn't ride any different than any other camaro and that the tires need to be replaced. I was very aggravated because my car only had 15,000 miles on it and the tires already need replaced???!! So I call GM because according to the 3year/36000mile warranty "every thing is covered including the tires". GM called the dealer and the Service Manager Jeff Webb stated that it was normal wear and tear. At 15,000 miles??!! So GM said they would compensate me with something like ONSTAR OR A PROTECTION PLAN. I spent $2000 and replaced all 4 tires and GM sent me a PROTECTION PLAN which covers oil and oil filers and labor for 1 year or 15000 miles. So on 5/8/13 I took the car back To RANDY REED to have it serviced for free with the protection plan. I also had an issue with the dash bubbling right above the radio like everyone else is having, and the radio face is so scratched up you can barely see the radio. I researched here and found that there are TSBs out for both issues. I get with the service advisor and tell them what's going on. He writes the work order, and I give him the TSB #s that I can find for both issues. I leave, and I am gone for 10 minutes. The service advisor calls me and tells me that I need to come back because there are a couple things he needs to talk to me about. I get back and he tells me that per the service manager JEFF WEBB, they are not gonna touch my car, not even service it because they cannot keep me happy, and I call GM every time I'm in there. He advises that I need to find a new dealer because they are not gonna help me any more. I was kinda in shock as I got in my car and drove off. I have tried contacting the owner of the dealership and his name is RANDY REED out of KANSAS CITY, MO. He has yet to return my phone calls, and I have only been able to talk to his assistant.
I was kinda dumb founded that they refused to do anything to my car considering it is still under warranty. And I have only had my car in there 3-4 times and only called GM once about the dealer trying to leave me with over $1000 in damage. The second time I called GM was about the warranty and not the dealer. Anyone would of done the same thing I did, but now the dealer is refusing to touch my car. And telling me that I need to find a new dealer.


ANY ADVICE WELCOME

Wow!

I am terribly sorry to read about what you described. We want our customers to feel welcome and enjoy their vehicles to a great degree! Please send me a message with the following information:

-Full name
-Phone number
-Address
-VIN
-Actual mileage

I definitely would like to look into these matters further for you.

Kindest regards,

William R.
Chevrolet Customer Care

[Tyler360]

Originally Posted by willhe64

Take a look at the front and rear springs, they ship with blocks in them that are supposed to be removed at the dealer.

http://www.camaro5.com/forums/showthread.php?t=254372

Those only ship with the ZL1s

[Rock-It Man]

You already got a lot of good advice, and all your gripes are valid, except tire wear. Since you have an RS car, I assume it has P-Zeros on it and it's easy to wear these out in 15,000 if you drive half way aggressive.

But I can't imagine why it would cost $2K to replace them. Maybe $1,200 installed.

['12chevycam]

I didn't put the perilli p-zeros back on when I replaced the tires, so I had to replace all 4. I got a way better tire.

['12chevycam]

William I will get it to you ASAP

[Chevrolet Customer Svc]

Originally Posted by '12chevycam

William I will get it to you ASAP

Appreciate it,

I look forward to hearing from you.

William R.
Chevrolet Customer Care

['12chevycam]

PM SENT TO WILLIAM.

[Childs Play]

I'd also call GM's corporate office if the problem persists. I had an issue with my last Camaro escalated all the way up to them. They'll talk to the dealership and help set them straight.

I had an issue that dragged on for about 4 months with my last Camaro... It ended with a dealership (Westside Chevrolet in Katy, TX.) telling me they wouldn't look at my car because of all the issues it was having even though it wasn't even a year old. (Even though GM specifically told them to look at the car). I gave them a one finger salute and went and traded in my SS for a ZL1 that day. I haven't looked back. haha.

On a side note... I also had a dealership put a gash one of my rims and it also cut into the tire on that rim destroying it as well. They claimed it wasnt them and said I didn't have any proof. Even though I was still at the dealership when I pointed it out and it had the same blue paint engraved into the rim that was on their lifts... NOT PROOF THOUGH because that blue paint could have been from anywhere... you know... all those curbs painted blue around here.
That guy also got a one finger salute. I'm a nice guy... I really am...

[Eddiefuzz]

"Squishy Ride", is what I called it when people would ask me how I liked my Camaro. I replaced the springs with ZL1 springs. BAM! Nice firm ride... Sway bars, now I'm Ernheart Jr. As for P-Zeros, I had 40,000 on my D/D and I probably could have gone another 2000 before I hit the sensors. I'm an aggressive driver. So I can't understand how people are only getting 15000 out of them. Anyway, good luck with your car, William with Chevy customers service will help you out.

[GAHDOOSH]

I've been working with GM for over a week now because I've had all kinds of crap replaced and I just found out the car was damaged and repaired and not disclosed to me before sale.

It would appear they're all too busy figuring out who broke it, which has nothing to do with me, rather than insuring customer satisfaction.

My advice? Lawyer seems to be the only way to get their attention and get a resolution. If its within warranty parameters and you have everything documented than its a no brainer for a lawyer.

Here's my story
http://www.camaro5.com/forums/showthread.php?t=295776

Sorry friend, best of luck to you.