TPW 4/18/2011 - Page 6 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

REValie · 05-02-2011, 09:25 AM

Interesting and very cool. How does this railway system work? What information do we need to track it?

My gut tells me I won't see mine until next week. Hopefully I see 4200 soon.

Congrat's

Old Guy · 05-02-2011, 11:00 AM

Found the following on another thread. When I tried this, they did not have a RC number for me, but told me to check with the dealer and/or call back.

*****
Call Customer Assistance - 1.800-222-1020 - give them the VIN and they can give you the RC. You may need to give them both the VIN and Order Number

(Note, I actually spoke with a nice lady by the name of Toana at 866-790-5600, ext 11231. She told me to call back tomorrow)

***

CSX is everything east of the mississippi
UP is everything west of the mississippi

But they all start out on CSX so once they have it in there system they will follow it all the way.

How do I track my car on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by GM is given as a courtesy and if we call live personnel we will lose our data and ability to track
CSX
1. Call the CSX 1-800-235-2352 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say ETTX (whatever initials you have) then wait for the next prompt. OR key in 32-81-81-92 (for ETTX)(letter and position on your phone)
4. When prompted for the car number, say 907048 or key in whatever your car number is
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example ETTX123456 all together
4. Listen for your update

These automated systems can be frustrating. Keep in mind they are intended for use by folks that use them daily all day long. Like I said if you are being transferred to a live person please hang up and try again.

****

ToddB · 05-02-2011, 06:47 PM

I hope your cars dont travel around the world like mine. Mine shiped on april 18th to WI and its still on the train as of today.

Complete History

This page shows the complete history your vehicle has processed.
02/24/2011 - (1100) Order placed at dealership. Order passed GM edit tables but dealer has not received allocation to place order.
02/24/2011 - (1102) Order entered via web.
02/24/2011 - (2000) Order accepted by GM. Dealer used allocation to place order into production.
03/01/2011 - (2500) Order preferenced. Order pulled to the production system.
03/01/2011 - (3000) Order accepted by production control. Parts being ordered and production process is underway.
03/19/2011 - (3100) Order available to sequence.
03/19/2011 - (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
03/22/2011 - (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
03/22/2011 - (3100) Order available to sequence.
03/22/2011 - (3100) Order available to sequence.
03/24/2011 - (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together.
03/30/2011 - (3800) Order produced and vehicle is being prepared for shipping. For Cadillac, GMC and Buick customers, please contact your dealer or customer service for further updates as no further updates available at this time.
04/01/2011 - (4000) Vehicle available to ship.
04/01/2011 - (4150) Invoiced (order is invoiced to the dealer).
04/01/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
04/06/2011 - (4300) Interm transfer. Processing transfer to QC or vendor.
04/06/2011 - (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery).
04/06/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
04/06/2011 - (4300) Interm transfer. Processing transfer to QC or vendor.
04/06/2011 - (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery).
04/07/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
04/18/2011 - (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery).

Old Guy · 05-03-2011, 07:19 AM

Got a new email update this morning....Hopefully, we will get a call soon from the dealer....

REValie · 05-03-2011, 07:50 AM

Same here

Ricky · 05-03-2011, 08:07 AM

Same Here On Train!Complete History

This page shows the complete history your vehicle has processed.
02/22/2011 - (1100) Order placed at dealership. Order passed GM edit tables but dealer has not received allocation to place order.
02/22/2011 - (1102) Order entered via web.
03/14/2011 - (2000) Order accepted by GM. Dealer used allocation to place order into production.
03/15/2011 - (2500) Order preferenced. Order pulled to the production system.
03/16/2011 - (3000) Order accepted by production control. Parts being ordered and production process is underway.
04/08/2011 - (3100) Order available to sequence.
04/08/2011 - (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
04/13/2011 - (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together.
04/27/2011 - (3800) Order produced and vehicle is being prepared for shipping. For Cadillac, GMC and Buick customers, please contact your dealer or customer service for further updates as no further updates available at this time.
04/27/2011 - (4000) Vehicle available to ship.
04/27/2011 - (4150) Invoiced (order is invoiced to the dealer).
04/27/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
05/01/2011 - (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery).
Static Update! We Too On Train! Ya Ho!!

irocnroll · 05-03-2011, 08:20 AM

How did you get your Rail Car number? I have been asking my dealer and he doesnt seem to have a clue on how to get it.

REValie · 05-03-2011, 08:26 AM

Quote:

Originally Posted by irocnroll

How did you get your Rail Car number? I have been asking my dealer and he doesnt seem to have a clue on how to get it.

See Old Guy's post a few back. The first part tells how. I haven't tried yet, later this morning...

Call Customer Assistance - 1.800-222-1020 - give them the VIN and they can give you the RC. You may need to give them both the VIN and Order Number

(Note, I actually spoke with a nice lady by the name of Toana at 866-790-5600, ext 11231. She told me to call back tomorrow)

irocnroll · 05-03-2011, 08:39 AM

Quote:

Originally Posted by REValie

See Old Guy's post a few back. The first part tells how. I haven't tried yet, later this morning...

Call Customer Assistance - 1.800-222-1020 - give them the VIN and they can give you the RC. You may need to give them both the VIN and Order Number

(Note, I actually spoke with a nice lady by the name of Toana at 866-790-5600, ext 11231. She told me to call back tomorrow)

Let me know if it works. Wont have access to a phone till later this afternoon.

Ricky · 05-03-2011, 08:49 AM

I Just Got Off The Phone With GM They Took All My Information, put Me On Hold,Tried To Get In Touch With My Dealer Contact, Who Was Not In And Said She Would Call Me Back After She Contacted My Salesman and Got My Railcar Number. So I Still Wait!!

5thGenVertGurl · 05-03-2011, 10:23 AM

Update...

I'm so psyched I can hardly contain it! Hoping to be cruising this weekend!!!

03/18/2011 - (1100) Order placed at dealership. Order passed GM edit tables but dealer has not received allocation to place order.
03/18/2011 - (2000) Order accepted by GM. Dealer used allocation to place order into production.
03/22/2011 - (2500) Order preferenced. Order pulled to the production system.
03/22/2011 - (3000) Order accepted by production control. Parts being ordered and production process is underway.
04/08/2011 - (3100) Order available to sequence.
04/08/2011 - (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
04/13/2011 - (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together.
04/26/2011 - (3800) Order produced and vehicle is being prepared for shipping. For Cadillac, GMC and Buick customers, please contact your dealer or customer service for further updates as no further updates available at this time.
04/26/2011 - (4000) Vehicle available to ship.
04/26/2011 - (4150) Invoiced (order is invoiced to the dealer).
04/26/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
04/27/2011 - (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery).
05/01/2011 - (4800) Rail ramp unload. Vehicle has been unloaded from train.

Bouncer · 05-03-2011, 10:59 AM

Quote:

Originally Posted by Ricky

I Just Got Off The Phone With GM They Took All My Information, put Me On Hold,Tried To Get In Touch With My Dealer Contact, Who Was Not In And Said She Would Call Me Back After She Contacted My Salesman and Got My Railcar Number. So I Still Wait!!

Yea Ricky, the light is becoming brighter. Just a little bit longer......

Ricky · 05-03-2011, 12:20 PM

Hi Bouncer! Yes It's Getting Brighter By The Minutes. I just Got Off The Phone With GM Got A Railcar Number And A Update Of Suppose to Arrive At Port Allen Yard Today. We Will See! But It Is Getting CLOSE!!

Bouncer · 05-03-2011, 12:53 PM

That's great news Ricky! You'll be tearing up the road shortly. Weather should be nice for rest of the week.

05-02-2011, 11:00 AM	#72
Old Guy Drives: 4 Chevy's in the Driveway Join Date: Feb 2011 Location: Tejas Posts: 61	Found the following on another thread. When I tried this, they did not have a RC number for me, but told me to check with the dealer and/or call back. *** Call Customer Assistance - 1.800-222-1020 - give them the VIN and they can give you the RC. You may need to give them both the VIN and Order Number (Note, I actually spoke with a nice lady by the name of Toana at 866-790-5600, ext 11231. She told me to call back tomorrow) * CSX is everything east of the mississippi UP is everything west of the mississippi But they all start out on CSX so once they have it in there system they will follow it all the way. How do I track my car on a railcar? First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by GM is given as a courtesy and if we call live personnel we will lose our data and ability to track CSX 1. Call the CSX 1-800-235-2352 1-800-235-2352 2. When prompted for location or weight, press "1" on your phone for location. 3. When prompted for the car initials, say ETTX (whatever initials you have) then wait for the next prompt. OR key in 32-81-81-92 (for ETTX)(letter and position on your phone) 4. When prompted for the car number, say 907048 or key in whatever your car number is 5. When prompted for next car say DONE. 6. That's it; enjoy your updated status report. Union Pacific 1. Call UP at 1 800 877-5123 1 800 877-5123 2. Follow phone prompts for Trace 3. Say the railcar number complete and clearly. Example ETTX123456 all together 4. Listen for your update These automated systems can be frustrating. Keep in mind they are intended for use by folks that use them daily all day long. Like I said if you are being transferred to a live person please hang up and try again. ** __________________ 01/28/2011 - (1100) 01/28/2011 - (1102) 03/14/2011 - (2000) 03/15/2011 - (2500) 03/16/2011 - (3000) 04/08/2011 - (3100) 04/08/2011 - (3300) TPW 4/18 04/13/2011 - (3400) 04/21/2011 - (3800) 04/21/2011 - (4000) 04/21/2011 - (4150) 04/21/2011 - (4B00) 04/25/2011 - (4200) Shipped 05/01/2011 - (4B00) 05/01/2011** - (4800) Rail ramp unload. Vehicle has been unloaded from train Last edited by Old Guy; 05-02-2011 at 11:11 AM.

05-03-2011, 07:19 AM	#74
Old Guy Drives: 4 Chevy's in the Driveway Join Date: Feb 2011 Location: Tejas Posts: 61	Got a new email update this morning....Hopefully, we will get a call soon from the dealer.... __________________ 01/28/2011 - (1100) 01/28/2011 - (1102) 03/14/2011 - (2000) 03/15/2011 - (2500) 03/16/2011 - (3000) 04/08/2011 - (3100) 04/08/2011 - (3300) TPW 4/18 04/13/2011 - (3400) 04/21/2011 - (3800) 04/21/2011 - (4000) 04/21/2011 - (4150) 04/21/2011 - (4B00) 04/25/2011 - (4200) Shipped 05/01/2011 - (4B00) 05/01/2011 - (4800) Rail ramp unload. Vehicle has been unloaded from train

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05-02-2011, 09:25 AM	#71
REValie Drives: 2011Vert 2SS/RS RJT Join Date: Feb 2011 Location: MN Posts: 96	Interesting and very cool. How does this railway system work? What information do we need to track it? My gut tells me I won't see mine until next week. Hopefully I see 4200 soon. Congrat's

05-02-2011, 06:47 PM	#73
ToddB Drives: 2011 2SS Convertible Supercharged Join Date: Nov 2010 Location: WI Cert Welder Navy NSSN Posts: 1,157	I hope your cars dont travel around the world like mine. Mine shiped on april 18th to WI and its still on the train as of today. Complete History This page shows the complete history your vehicle has processed. 02/24/2011 - (1100) Order placed at dealership. Order passed GM edit tables but dealer has not received allocation to place order. 02/24/2011 - (1102) Order entered via web. 02/24/2011 - (2000) Order accepted by GM. Dealer used allocation to place order into production. 03/01/2011 - (2500) Order preferenced. Order pulled to the production system. 03/01/2011 - (3000) Order accepted by production control. Parts being ordered and production process is underway. 03/19/2011 - (3100) Order available to sequence. 03/19/2011 - (3300) Order scheduled for production. Order is scheduled into the plant build cycle. 03/22/2011 - (3300) Order scheduled for production. Order is scheduled into the plant build cycle. 03/22/2011 - (3100) Order available to sequence. 03/22/2011 - (3100) Order available to sequence. 03/24/2011 - (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together. 03/30/2011 - (3800) Order produced and vehicle is being prepared for shipping. For Cadillac, GMC and Buick customers, please contact your dealer or customer service for further updates as no further updates available at this time. 04/01/2011 - (4000) Vehicle available to ship. 04/01/2011 - (4150) Invoiced (order is invoiced to the dealer). 04/01/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor. 04/06/2011 - (4300) Interm transfer. Processing transfer to QC or vendor. 04/06/2011 - (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery). 04/06/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor. 04/06/2011 - (4300) Interm transfer. Processing transfer to QC or vendor. 04/06/2011 - (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery). 04/07/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor. 04/18/2011 - (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery).

05-03-2011, 07:50 AM	#75
REValie Drives: 2011Vert 2SS/RS RJT Join Date: Feb 2011 Location: MN Posts: 96	Same here

05-03-2011, 08:07 AM	#76
Ricky Ricky Drives: 2SS/RS conv Victory Red/Black Top Join Date: Mar 2011 Location: Maringouin La Posts: 146	Same Here On Train!Complete History This page shows the complete history your vehicle has processed. 02/22/2011 - (1100) Order placed at dealership. Order passed GM edit tables but dealer has not received allocation to place order. 02/22/2011 - (1102) Order entered via web. 03/14/2011 - (2000) Order accepted by GM. Dealer used allocation to place order into production. 03/15/2011 - (2500) Order preferenced. Order pulled to the production system. 03/16/2011 - (3000) Order accepted by production control. Parts being ordered and production process is underway. 04/08/2011 - (3100) Order available to sequence. 04/08/2011 - (3300) Order scheduled for production. Order is scheduled into the plant build cycle. 04/13/2011 - (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together. 04/27/2011 - (3800) Order produced and vehicle is being prepared for shipping. For Cadillac, GMC and Buick customers, please contact your dealer or customer service for further updates as no further updates available at this time. 04/27/2011 - (4000) Vehicle available to ship. 04/27/2011 - (4150) Invoiced (order is invoiced to the dealer). 04/27/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor. 05/01/2011 - (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery). Static Update! We Too On Train! Ya Ho!!

05-03-2011, 08:20 AM	#77
irocnroll Drives: '91 RS Vert, '11 Grand Cherokee Join Date: May 2009 Location: Connecticut Posts: 2,343 View My Garage	How did you get your Rail Car number? I have been asking my dealer and he doesnt seem to have a clue on how to get it.

05-03-2011, 08:49 AM	#80
Ricky Ricky Drives: 2SS/RS conv Victory Red/Black Top Join Date: Mar 2011 Location: Maringouin La Posts: 146	I Just Got Off The Phone With GM They Took All My Information, put Me On Hold,Tried To Get In Touch With My Dealer Contact, Who Was Not In And Said She Would Call Me Back After She Contacted My Salesman and Got My Railcar Number. So I Still Wait!!

05-03-2011, 10:23 AM	#81
5thGenVertGurl Drives: 2011 RJT 2SS / RS VERT Join Date: Apr 2011 Location: Long Island Posts: 16	Update... I'm so psyched I can hardly contain it! Hoping to be cruising this weekend!!! 03/18/2011 - (1100) Order placed at dealership. Order passed GM edit tables but dealer has not received allocation to place order. 03/18/2011 - (2000) Order accepted by GM. Dealer used allocation to place order into production. 03/22/2011 - (2500) Order preferenced. Order pulled to the production system. 03/22/2011 - (3000) Order accepted by production control. Parts being ordered and production process is underway. 04/08/2011 - (3100) Order available to sequence. 04/08/2011 - (3300) Order scheduled for production. Order is scheduled into the plant build cycle. 04/13/2011 - (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together. 04/26/2011 - (3800) Order produced and vehicle is being prepared for shipping. For Cadillac, GMC and Buick customers, please contact your dealer or customer service for further updates as no further updates available at this time. 04/26/2011 - (4000) Vehicle available to ship. 04/26/2011 - (4150) Invoiced (order is invoiced to the dealer). 04/26/2011 - (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor. 04/27/2011 - (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery). 05/01/2011 - (4800) Rail ramp unload. Vehicle has been unloaded from train.

05-03-2011, 12:20 PM	#83
Ricky Ricky Drives: 2SS/RS conv Victory Red/Black Top Join Date: Mar 2011 Location: Maringouin La Posts: 146	Hi Bouncer! Yes It's Getting Brighter By The Minutes. I just Got Off The Phone With GM Got A Railcar Number And A Update Of Suppose to Arrive At Port Allen Yard Today. We Will See! But It Is Getting CLOSE!!

05-03-2011, 12:53 PM	#84
Bouncer Drives: Black, LT2 / RS,Vert Join Date: Mar 2011 Location: Louisiana Posts: 68	That's great news Ricky! You'll be tearing up the road shortly. Weather should be nice for rest of the week.